Why does my iPhone 5s reboot

I purchased a silver 64 GB launch iPhone 5s (Verizon) from the apple online store. The device was restored from my 4s backup. While using my new 5s, it would occasionally crash and randomly reboot itself. At first I thought this was software related because of iOS7. After installing 7.0.1 and 7.0.2 the random reboots continued. In the middle of October I made a Genius bar appointment and they determined it was hardware and software failures. The Genius had me keep the same phone and instructed me to restore the iPhone 5s and use as "new phone". The reboots continued happening about 3 to 7 times a day, mostly while unlocking the phone. Another Genius Bar appointment was made and the phone was exchanged for a replacement. I was instructed (again) not to restore the device from a backup. The random reboots continued. Another Genius Bar appointment, replacment phone was issued and I was asked not to install any apps and see if that helped the situation. It did not help at all. I contacted Applecare and was redirected to Level 2 support. I was told to play the lottery because of the (bad) luck I was having was unheard of. Applecare Level 2 instructed me to get another replacement (my 4th iPhone 5s) and use the phone as "new" without installing apps or Touch ID. Less than 10 minutes after recieving my replacement iPhone, it rebooted itself after unlocking. I went back to the Genius Bar and they were in disbelief. They had me pull the SIM, it rebooted, log out of my Apple ID from the device, it rebooted. The Genius restored the phone as "new" and instructed me not no sign in to the device with my Apple ID. So, at this point I had a glorified phone and web surfing device. Two days went by and I had no random reboots. Applecare Level 2 instructed me to sign back in with my Apple ID, and within 24 hours it was rebooting again. Applecare Level 2 had a "white box" iPhone 5s shipped to an Apple Store near me, because they believed I may have been receiving mine from a bad batch of phones. Well, I can assure you that is not the case. 10 minutes after recieving my new phone (with new SIM) it has continued rebooting itself.
Since the middle of October I have not been able to listen to my music library on my phone, constantly had to reinstall apps and speak with Apple technical support over and over again.
I know I am not the only person experiencing this, but they cannot solve my issue.
Is it possible that my Apple ID is corrupt? That is the only thing left that I can think of.
Oh, and my iPad Air has no issues at all... go figure.

I believe the problem has been solved!
I was never a fan of the parallax effect in iOS 7. I also didn't like the zoom in and out of apps when opening and closing. Because of this, I had always enabled the "Reduce Motion" featured in SETTINGS>GENERAL>ACCESSIBILITY.
Having the "Reduce Motion" option enabled and using the Touch ID to unlock the phone is what caused my reboot issue. AppleCare Level 2 support has notified the iOS engineers of this bug and it should be resolved in a future update.
Turn off "REDUCE MOTION" feature to resolve the random reboot issue of iOS 7.

Similar Messages

Why does my Iphone keeps rebooting after shutdown

Everytime I try to shut down my i phone, it shuts down, but keeps rebooting, is anyone else having this problem?

Any New developments / suggestions ?????????????
When USP charging cable is connected to both the live wall charger and iphone,
the iPhone will succesfully 'Slide to Power Off'.
When the USB cable is not connected the following:
1. Hold down power button until "Slide to power off appears".
2. Slide the slider.
3. Iphone gets the spinny wheel.
4. Screen goes dark for a second.
5. Apple logo then appears and the iphone eventually turns back on.
6. No Apps are installed on this 4S.
7. Restored on iTunes several times, No change.
8. Changed USB Cable, No change.
9. Cleaned Connector port w/ brand new, Clean, soft tootbrush, No change.
10. Blown clean air into the connetor, No change.
Any New developments / suggestions ?????????????

Why does my iPhone 5 take very grainy flash photographs in the dark will a hard reboot be safe to do to try to fix or is it a hardware issue?

Why does my iPhone 5 take very grainy flash photographs in the dark will a hard reboot be safe to do to try to fix or is it a hardware issue?
And By hard boot I mean holding the home and power button down at the same time for 10 seconds or whatever
I see other people have these grainy flash photographs if you try to take a picture in darkness the picture comes out very dark and grainy I thought the software would ultimately fix this but it's been going on for over a year I usually take my photographs in daylight but I need this to be fixed
If it is a hardware issue I hope Apple will replace my iPhone 5 because I was just waiting for one of the iOS updates to fix it I bought my phone in November 2012 its the iPhone 5
Please help or advise if you can was this just a software or hardware issue I know Apple was aware of it but I was advised that iOS update would fix it but obviously not
Is it safe to do a hard boot on my iPhone five by holding the power and home button at the same time for 10 or 20 seconds I saw someone said that fixed there's at least temporarily
I'm typing this on my iPhone five right now why do the words go off to the left and right no matter if I hold the phone vertical or horizontal the words bleed off to left right so for me to proofread it I have to move my text left to right to proof read it
Thank you

The flash on a smartphone camera is tiny. It only lights up a very small area right in front of the camera. It won't light up the whole scene.
Have you seen the size of the flash on a professional camera? Even they can't light a whole scene in the dark.
Fact is, a smartphone camera is not capable of taking good photos in the dark, even with the flash.
You'll need to buy and learn how to use a professional, dedicated SLR camera to be able to take good photos in the dark. It is not easy.

Why does my Iphone 4s connect to my Wi-Fi network and latter in the day fail to connect until I reboot the router

Why does my Iphone 4s connect to my wi-fi with a password and latter in the day fail to connect until I reboot the router? Is there a setting on my router that would avoid this issue. All my other devices connect alright

OK so it now looks like on my iPhone 5 iwth iOS 6.1 the LTE network is conflicting with my home wifi (Airport Extreme). At the Apple store the LTE signal is lost in and wifi works like a charm. At home tired all of the "fixes"
-No security
-WEP
-Reset network,
-Complete reset and reload on the phone
-ETC ETC ETC
Just turned off the cell radio and it worked. Turned on the cell radio but kept LTE off and it worked.
Apple let's get a fix so we can use your "great" phone. I have just received a BB Z10 from work and it seems to work flawlessly.

Why does my Iphone 5 ring when I get a call, but can not figure out why there is NO sound when I get a text?

Why does my Iphone 5 ring when I get a call, but can't not figure out why it does not make a sound, when I receive a text or typing???

Deborah,
The solutions on here did not work for me.   I tried.....
I have the same problem with a BRAND NEW iPhone 5c version 7.1- no sound when a text message arrives.
(1) I have "do not disturb" scheduled correctly.   No partial moon on the main screen near the time and battery indicator.
(2) I have the ringer icon correct with no slash.    Yes I turned the hardward mute switch to the UP position (ie the one above the + and - buttons on the left side.   I tried messaging with the bell as shown and bell with a slash and neither work.   The mute switch is not red (switch above the + volume hardware switch)     I enabled some assistant using the Settings menu.    And I press the dot (looks like a target symbol) and go to Devices and I can see what position the bell is in....either a bell with a slash or no slash.
(3) Yes ringtones are configured for text and other. I can hear them when I am under settings > sounds.   But they do not link with the actual hardware.
(4) I rebooted the iPhone 5c by using the button at top, slide the red bar, then pressed it again, apple came up for a minute and it seemed to be back up.
(5) I upgraded the IPhone 5c from 7.0.4 to 7.1 using my pc and itunes.   And the upgrade was successful but did not fix the text issue.
(6) I do not have it in airplane mode or silent mode.
(7) I reset all settings using Setttings > General > reset > reset all settings . this wipes settings but not data and media.
This is really frustrating.

Why does my iphone 3GS repeat the same song when I choose shuffle?

Why does my iphone 3GS repeat the same song when I choose shuffle? It just started doing it today. I rebooted the phone, I looked to see if th repeat icon was being chosen and I cant even find that anymore! Help!
Deb

You can find the Additional Audio Controls as described here, to check if "repeat song" is also activated.
http://manuals.info.apple.com/en_US/iPhone_User_Guide.pdf page 94
Additional Audio Controls
To display additional controls, tap the album artwork on the Now Playing screen.
The repeat, Genius, and shuffle controls appear along with the scrubber bar. You can see elapsed time, remaining time, and the song number. The song’s lyrics also appear, if you’ve added them to the song in iTunes.
Use the scrubber bar to skip to any point along the timeline. You can adjust the scrub rate from high-speed to fine by sliding your finger down as you drag the playhead along the scrubber bar.

Why does my iphone 4s gets really hot even though im not using it, battery drain's 2% every 5 minutes.. and its just in my pocket,. what will i do?

why does my iphone 4s gets really hot even though im not using it, battery drain's 2% every 5 minutes.. and its just in my pocket,. what will i do?

some thing is runnng in the back ground. Or your email is struck. Deleted all emails and reboot phone and add them one by one. Or your sim cards has problem. Replace sim card. If nothing works drain battery then recharge battery to 100% full charge.

Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

OK, so I'm clearly a newb. I thought if I asked a question, it would post, and now I'm being told to post a comment, so I'm asking the same question again. Sorry I sound like an idiot. I'm new to this apple/mac stuff.
Why does iTunes/iPhone 4S insist it can't find a song on my PC or my phone when it is on both? This is resulting in me being unable to use the ringtones I created from these songs, but I can still play the songs.

If you have added the ringtone file correctly to iTunes, it will appear under iTunes 'Tones' library.
If you don't find Tones library in iTunes, go to iTunes menu EDIT/PRFERENCES under GENERAL tab, check the Tones Box under Library source to display Tones library in iTunes.
iTunes accepts only m4r file as ringtone and has to be less than 40secs.

Why does the iPhone convert animated .GIF images?

I saved a bunch of animated .GIF files on my iPhone.
When I imported them onto my computer, they were all single framed .JPG files.
Why does the iPhone convert the images, and is there any way to prevent this?
Thanks!

you can play gif in webView ,just the same way you load a jpeg or png..
NSString *path = [[NSBundle mainBundle] pathForResource:@"santa" ofType:@"gif"];
NSURL *url = [NSURL fileURLWithPath:path isDirectory:NO];
/* Load the request. */
[myWebView loadRequest:[NSURLRequest requestWithURL:url]];
the gif that is locally saved will be loaded.

Why does my iphone 3gs screen go white after it goes "to sleep" for the first time after turning it on?

Why does my iphone 3gs screen go white after it goes "to sleep" for the first time after turning it on?
The screen isn't broken because it works after i turn the device off and back on, but after it goes black once, it's only white again.
But it takes the touches although it's only white, because I can answer my phone when I slide my finger on the bottom of the screen, eventhough there in not the button to see.
This is so weird. I have already done everything I can think of that might help. But I cannot think of anything that might be causing it, because nothing has happened to the device.

Let me know if I should start a new discussion instead of opening a new topic here.
My wife's iPhone is the same vintage as mine 3Gs, but has never had the battery problem. Its affliction instead is that it cannot detect WiFi networks unless it is quite close to the source. Often, when my iPhone not only detects but shows a maximum cells connection with a network, hers cannot detect the network at all. In contrast, her iPhone seems to detect ourcellular carrier just as well as mine does.
Is there any help for this affliction?

TS1702 why does my iphone 5s not display apps to my jvc car stereo, when the same apps work with my 4s?

why does my iphone 5s not displaying apps on my jvc car stereo. these apps worked with my iphone 4s?

Blackberries were designed at a time when cellular data was very expensive. They don't do nearly as much as an iPhone, in part, to conserve data use. All modern smartphones will use more data than a Blackberry unless you do almost nothing.
You do not need to quite apps. Almost no apps run in the background.
Here are Apple's tips on iPhone battery use:
http://www.apple.com/batteries/iphone.html
If you are really only getting an hour of battery usage and not just engaging in hyperbole (), you should make an appointment with the Genius Bar at your local Apple Store.

Why does my iPhone 4GS bounce of the TV

Why does my iPhone 4S bounce of the TV (not flatscreen, old thick Philips) when I put the iPhone on top of it? It happens after some time, perhaps 20 minutes. The phone bounces of the TV and lands on the floor. The TV is off!

Hi,
That sounds like attention seeking behaviour.
Step over it and ignore the antics.
When it behaves in the fashion you expect it is OK to pick it up and follow the normal nurturing you use.
If you do respond to it you will soon find yourself planning a zip line from your upstairs bedroom to the kitchen, coupled with a refusal to get in your pocket when you are ready to leave the house.
7:32 PM Thursday; June 14, 2012
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HT5868 why does my iphone KEEP asking if I trust this computer? I thought it was a onetime thing per computer?

Why does my iPhone KEEP asking if I trust this computer? I thought it was a onetime thing per computer? I plug my iPhone 4s into the computer and every time I tell it to trust this computer, but a hour later if I plug in again, I have to say trust again... bug? Setting issue? Help?

http://helpios7.com/trust-this-computer-pop-up-fix/
This helped me. Fix #1 is something Apple doesn't ever suggest to you.
My specific problem was somehow my Apple Mobile Device USB Driver got turned off and moved and maybe even uninstalled, but after hours of struggling, this site helped tremendously.
Furthermore, I could connect my iPhone to my computer but not into iTunes. It would only let me go to access pictures on my iPhone and that's all.
Best of luck to anyone trying to figure out their problem.
Justin

Why does my iphone disconnect calls

why does my iphone disconnect my calls

Know of any ways to excercise those signals to make them stronger??
EDIT: I live in a major Metro Area and there are antennas within 2 blocks of my home!!
Crancked

Why Does the iPhone not send/receive MMS?

Why Does the iPhone not send/receive MMS? this in the works?

"Why Does the iPhone not send/receive MMS?"
Apple chose not to offer this as a feature of iphone. E-mail can accomplish the same thing.
"is in the works?"
This has been asked and answered countless times. The forum search bar is on the right side of this page.
Apple has announced that MMS will be included in the 3.0 software due out this summer. Before you ask, all that has been announced is in this link:
http://www.apple.com/iphone/preview-iphone-os/
Apples developer conference begins tomorrow.

Why does my iPhone 5s reboot

Similar Messages

Maybe you are looking for