Why does my Ipod 4 Generation speakers stop working randomly and then start back up again?

I have heard that this problem has happened to alot of the 4 gen ipod users. Is there any way to complain to apple or get a refund? Becuase an ipod is suppose to play music, that's what it's good at, but if it cant even do that then no point buying the ipod really.
It's been happening the day I got it, i even updateed it but still carries on.

Hey there gillly,
It sounds like your iPod Classic is not playing back your music correctly. You should use the following article to help resolve the issue here, named:
iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Start by resetting your iPod, and work your way through the article as needed:
Reset
To reset your iPod:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Thank you for using Apple Support Communities.
Take care,
Sterling

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