Why does my itouch (4th gen) crash when I try to edit any of my saved keyboard "shortcuts"?

I have a bunch of saved shortcuts (used mostly for saving kaomoji/smileys) but when I try to delete a saved shortcut, that particular screen always crashes. The same thing happens when I try to delete that particular shortcut as well. Any fixes?

My iPhone is having the same exact problems, and just like Genius Of Apple said, it's only happened with 5.1.1
I have done all of the things you listed, prior to looking up help online, and only to find out that the only help offered is common sense. Apple itself needs to fix the bug, and it's ridiculous that to talk to somebody ABOUT the bug on tech support, ....YOU HAVE TO PAY $30 TO HAVE SOMEONE LISTEN TO YOUR PROBLEM. Apple needs to just FIX their own mistakes. This is obsurd.
I'm very upset that I cannot edit my photos (crop them), it's such a simple thing and Apple probably doesn't even care because "it's a little thing". NO! FIX IT!!!!

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