Why does my itunes shut down by itself? it has been doing this for the past three days.
For the past 3 days my iphone has been shutting down itunes by itself. Every time i try to open it it closes. what should i do?
Hi mcminn_sarah97,
Thanks for visiting Apple Support Communities.
It sounds like either the iTunes Store app or Music app are quitting unexpectedly on your iPhone. I recommend restarting the phone first:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, there are a few more steps that you can try.
If the iTunes Store app is quitting unexpectedly, try the steps in this article next:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the Music app is quitting unexpectedly, try this step next:
Go to Settings > General > Reset, then choose Reset All Settings: All your preferences and settings are reset.
Reset iPhone settings
http://help.apple.com/iphone/7/#/iph7a2a9399b
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
All the best,
Jeremy
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~~~~~~~~~~~~~
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