Why does my L2TP VPN connection never really contact the server?

To be clear, this configuration is not on my own Mac, but on one belonging to someone I serve with technical support.
I am configuring an L2TP over IPSec VPN connection on a MacBook Pro. This connection is to a ZyXEL USG 300 and works successfully from my iPad. (I do not have my own OS X device from which I can test the connection.)
To the best of my knowledge, I have entered all of the information that is needed for the connection. Yet when I try to connect, all I receive is an indication that the server did not respond. In the USG logs, there is no indication at all of there being even a connection attempt. In a Terminal session on the Mac (verbose logging is enabled), I read:
L2TP connecting to server 'xx.xx.xxx.xx' (xx.xx.xxx.xx)...
IPSec connection started
IPSec connection failed
It appears to me as if the connection never leaves the Mac and is prevented or stopped by some fault in the system. The firewall is turned off.
What suggestions do you have for identifying the problem?

That's weird but you should be able to manually install the update like this:
#Download a fresh copy from [http://www.mozilla.org/en-US/firefox/all/ here] - direct link (https://download.mozilla.org/?product=firefox-28.0-SSL&os=osx&lang=en-US)
#Install the new version. For details, see [[How to download and install Firefox on Mac]]
Usually this fixes this issue with automatic updates. There will be new version available starting next Tuesday. The automatic update will happen sometime over the following week or so.
Let me know how it goes.<br>
Thanks,<br>
Michael

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