Why does my lion upgrade not work?

I have followed the instructions to the letter but I get about 50 mins through and it comes up with a screen telling me that it could not continue as it could not connect to the internet and download files  - we are a school downloading from the memory stick provided by YOOBEE.

YOOBEE used to be known as RED - Renaissance.  They are a company that sells Apple computers etc - they have stores across NZ.  They are also the people who supply the MOE software for Apple to schools.

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