Why does my MacBook CD-Rom keep rejecting my Turbo Tax disc?

Tried x 50 to insert new TurboTax disc. Rejected.

Does the Macbook cd drive accept other cd's?
If the answer is NO, the CD ROM drive is flakey. To verify this, check if a different Mac will read the CD.
On the other hand if your Mac can read other CD's it may be the CD itself is damaged.

Similar Messages

  • Why does my macbook late 2008 keep restarting

    my macbook restarts after like 15 mins and this is the report
    SOMEONE PLEASE HELP!!!
    Interval Since Last Panic Report:  43224 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    90F58AE7-8DE9-2DCC-79D6-EEC834E13A19
    Wed Oct 17 17:48:35 2012
    panic(cpu 0 caller 0xffffff80070b7bd5): Kernel trap at 0xffffff7f88ea0c88, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffef80e2a691d8, CR3: 0x000000003ecc7000, CR4: 0x0000000000000660
    RAX: 0x000000000000000b, RBX: 0xffffef80e2a69148, RCX: 0x000000000000000b, RDX: 0x000000000000000b
    RSP: 0xffffff80eed33c50, RBP: 0xffffff80eed33d20, RSI: 0x0000000000000000, RDI: 0xffffff8007601ef0
    R8:  0xffffff8019ac3aa0, R9:  0x0000000000000000, R10: 0x000000000001b0b7, R11: 0x0000000000000206
    R12: 0x0000000000000000, R13: 0xffffff8018f78800, R14: 0x0000000000000000, R15: 0xffffff80e2a69148
    RFL: 0x0000000000010086, RIP: 0xffffff7f88ea0c88, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffef80e2a691d8, Error code: 0x0000000000000000, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80eed338f0 : 0xffffff800701d626
    0xffffff80eed33960 : 0xffffff80070b7bd5
    0xffffff80eed33b30 : 0xffffff80070ce4ed
    0xffffff80eed33b50 : 0xffffff7f88ea0c88
    0xffffff80eed33d20 : 0xffffff7f88e9f872
    0xffffff80eed33dd0 : 0xffffff80070b8c1b
    0xffffff80eed33df0 : 0xffffff800702f1c3
    0xffffff80eed33e30 : 0xffffff800702dc81
    0xffffff80eed33e90 : 0xffffff800702d9f3
    0xffffff80eed33ed0 : 0xffffff80073b379d
    0xffffff80eed33f50 : 0xffffff80073e182a
    0xffffff80eed33fb0 : 0xffffff80070ced33
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelCPUPowerManagement(196.0)[BBF44990-49F7-3780-AF55-C2 6B48EDE4C4]@0xffffff7f88e9e000->0xffffff7f88ec6fff
    BSD process name corresponding to current thread: com.apple.securi
    Mac OS version:
    12C60
    Kernel version:
    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
    Kernel slide:     0x0000000006e00000
    Kernel text base: 0xffffff8007000000
    System model name: MacBook5,1 (Mac-F42D89A9)
    System uptime in nanoseconds: 30235044105747
    last loaded kext at 26701154760888: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f8925a000, size 16384)
    last unloaded kext at 26973594368274: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f8925a000, size 12288)
    loaded kexts:
    com.apple.filesystems.smbfs          1.8
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
    com.apple.driver.AGPM          100.12.69
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.3.1f2
    com.apple.driver.AppleMikeyDriver          2.3.1f2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
    com.apple.driver.AppleSMCLMU          2.0.2d0
    com.apple.driver.ApplePolicyControl          3.2.11
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleBacklight          170.2.3
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.GeForce          8.0.0
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleUSBTCButtons          235.4
    com.apple.driver.AppleUSBTCKeyboard          235.4
    com.apple.driver.AppleIRController          320.15
    com.apple.iokit.SCSITaskUserClient          3.5.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.2.2
    com.apple.driver.AirPort.Brcm4331          602.15.22
    com.apple.driver.AppleAHCIPort          2.4.1
    com.apple.driver.AppleUSBHub          5.2.5
    com.apple.driver.AppleUSBEHCI          5.4.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.nvenet          2.0.19
    com.apple.driver.AppleUSBOHCI          5.2.5
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleACPIButtons          1.6
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.6
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSurface          86.0.3
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.iokit.IOBluetoothFamily          4.0.9f33
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.1f2
    com.apple.iokit.IOAudioFamily          1.8.9fc10
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
    com.apple.driver.AppleHDAController          2.3.1f2
    com.apple.iokit.IOHDAFamily          2.3.1f2
    com.apple.driver.AppleGraphicsControl          3.2.11
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.IOPlatformPluginFamily          5.2.0d16
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.nvidia.nv50hal          8.0.0
    com.apple.NVDAResman          8.0.0
    com.apple.iokit.IONDRVSupport          2.3.5
    com.apple.iokit.IOGraphicsFamily          2.3.5
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleUSBMultitouch          235.7
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleUSBMergeNub          5.2.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
    com.apple.iokit.IO80211Family          500.15
    com.apple.iokit.IOAHCIFamily          2.2.1
    com.apple.iokit.IOUSBUserClient          5.2.5
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.driver.NVSMU          2.2.9
    com.apple.iokit.IOUSBFamily          5.4.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.8.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          344
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.6
    com.apple.iokit.IOPCIFamily          2.7.2
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBook5,1, BootROM MB51.007D.B03, 2 processors, Intel Core 2 Duo, 2 GHz, 8 GB, SMC 1.40f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
    Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: FUJITSU MHZ2160BH FFS G1, 160.04 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS21N
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3

    You are experiencing a Kernel Panic, as shown in Apple kb article TS3742. .
    Bad or incompatible RAM is, more often then not, the cause of most Kernel Panics. It could also just need to be reset.
    Here's the most used site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step. This link just goes up to Snow Leopard but there are a lot of good tips in there.
    Here is a great MacFixIt article.
     Good Luck!  DALE

  • Why does my MacBook Pro and Mac Pro keep freezing?

    Why does my MacBook Pro freeze?
    MacBook Pro
    2.4 GHz intel Core2 Duo
    4BB 1067 MHz DDR3
    OSX 10.6.8 Snow Leopard
    I turned it on and I went to safari to look things up. Safari froze and then the whole thing became unresponsive - the mouse could move the cursor but it couldn't open any programmes.
    Tried safe boot several times. No help.
    Tried to repair disc permissions. The first time it got a little way then said 'user stopped repair' or something  - though I didn't touch it. Tried again it got all the way through and said 'repairs complete'. But no help.
    Couldn't clear cache etc as couldn't get to the relevant part to do it.
    Opened in single user mode. Ran the fsck -fy thing twice. First time it said both “The volume appears to be OK” AND “FILE SYSTEM WAS MODIFIED.” In 2nd run it just said  “The volume appears to be OK”. No help.
    Booted it up from the Superduper bootable backup version on a USB external drive. It seemed to boot up ok but then tried to click on something and the same thing happened - spinning beach ball and it just hung.
    Erased hard drive and reinstalled snow leopard but it just does the same thing. Suggesting a hardware issue not software but...the Eerie thing is, we tried backup version on boyfriends Mac Pro and it worked fine on there but 24hrs later his Mac Pro has got exactly the same screen freezing, unresponsive issue. Could this suggest there's something evil lurking on my back up? Can't get an appointment at Genius Bar until next week and need to get some work done, so hoping someone might have some ideas?
    Cheers
    Kerry

    KaiDonald wrote:
    ... does Apple products work much better with using Apple routers?
    While a genuine Apple router is likely to result in success, the reason for having one instead of another product is that it eliminates a lot of uncertainty. For example, we do not know the model D-Link product you have so no one is in position to speculate what the problem might be. Also, it makes support on this forum easier since there are only three AirPort models to choose from and they all work more or less the same.
    Generally speaking your iPods, iPads, MacBooks, and AppleTV ought to work with any router though, provided it is fairly recent and meets accepted industry standards. If in doubt you can purchase an AirPort Base Station, which comes with 90 days of free telephone support. If it does not result in any improvement for you, you can always return it for a complete refund. The return period is 14 days and be sure to keep all material - receipt, box, manuals, etc...
    If you elect this option be sure to follow its installation instructions, the most important of which is to power down your modem prior to connecting the AirPort Extreme, Express, or Time Capsule. All your other equipment will need their network settings adjusted to "forget" the D-Link network and connect to the new one.

  • Why does my Macbook keep going to sleep every 10-20 secs!

    why does my Macbook keep going to sleep every 10-20 secs when first turning on then it seems ok after about 10 mins ? This has only happened since upgrding to Lion 3 days ago, it's driving me mad!

    You are most welcome

  • Why does my Macbook Pro keep shutting down during installation of OSX Mountain Lion?

    Why does my Macbook Pro keep shutting down during installation of OSX Mountain Lion?

    Hmm, good luck then!
    I'm pretty much exactly on the opposite side of the planet, but I've been to Vermont and remember its rural beauty well. However, I can't imagine you having the only Internet connection within a reasonable radius (where "neighbors" hanging off the same ISP don't count). Uh, that note only if your wired connection to the router produces no good result, either...

  • Why does my macbook pro keep shutting down with a charged battery

    Why does my Mac book pro keep shutting down? I lose everything I am working on when it shuts down  help

    kva,
    which model MacBook Pro do you have? Is it running Mac OS X 10.5.5? If not, which version of OS X is currently installed on it?
    Are you running on battery when it shuts down, or are you running on AC when it shuts down, or does it happen in either case? Which app are you working in when it shuts down? Does it happen only in that app, or does it happen no matter which app you’re working in?

  • What is application memory and why does my macbook pro keep running out of it?

    what is application memory and why does my macbook pro keep running out of it?

    There is excessive swapping of data between physical memory (that is, the memory chips on the logic board) and virtual memory (one or more files on the startup volume.) That activity is relatively slow and causes the whole system to be less responsive. It can happen for two reasons:
              A long-running process with a memory leak (a kind of bug)
              Not enough memory for your usage pattern
    Please note that if the cause is a memory leak, installing more memory will not help. That's likely if you already have more than 4 GB of memory. Tracking down a memory leak can be difficult, and it may come down to a process of elimination.
    These instructions are for OS X 10.9 and later. Some details may be slightly different for earlier versions of OS X.
    When you notice the swap activity, open the Activity Monitor application and select All Processes from the View menu, if it's not already selected. Select the Memory tab. Click the heading of the Real Mem column in the process table twice to sort the table with the highest value at the top. If you don't see that column, select
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    from the menu bar.
    If one process (excluding "kernel_task") is using much more memory than all the others, that could be an indication of a leak. A better indication would be a process that continually grabs more and more real memory over time without ever releasing it. Here is an example of how it's done.
    The processes named "Safari Web Content" render web pages for Safari. They use a lot of memory and may leak if certain Safari extensions or third-party web plugins are installed. Consider them prime suspects.
    Another process often implicated in memory leaks is "inkjet4" or "inkjet8," which is a component of the HP printing software. If it's present, force-quit the process in Activity Monitor to solve the problem temporarily. Empty the print queues in the Printers & Scanners preference pane (which has a slightly different name in each recent version of OS X.) If you don't use an HP printer, reset the printing system. Otherwise, if the problem is recurrent, update the software (which may not help) or contact HP support.
    "Wired" memory should be a small part of the total. That memory is not swapped, but it makes less physical memory available which may then result in swapping. If you have a lot of wired memory, that's usually an indication of a memory leak in a third-party program that modifies the operating system at a low level. Ask for guidance in that case.
    If you don't have an obvious memory leak, your options are to install more memory (if possible) or to run fewer programs simultaneously.
    The next suggestion is only for users familiar with the shell. For a more precise, but potentially misleading, test, run the following command:
    sudo leaks -nocontext -nostacks process | grep total
    where process is the name of a process you suspect of leaking memory. Almost every process will leak some memory; the question is how much, and especially how much the leak increases with time. I can’t be more specific. See the leaks(1) man page and the Apple developer documentation for details.

  • Why does my Mac Book pro keep restarting

    why does my Mac Book pro keep restarting and how can it be fixed

    It would be nice if you could include a kernel panic log to verify that your problem is...
    Mid-2010 15" MacBook Pros - the bad NVIDIA GPU
    If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.
    Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:
    Kernel Extensions in backtrace (with dependencies):
             com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff
                dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
             com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff
                dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
             com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff
                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
                dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
                dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
    Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…
    So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. The unfortunate thing is that many people have passed the “three years from date of purchase” now and Apple is not honoring the free logic board replacement for many users. Some dealers seem to be making some exceptions for those past the three year mark, but don’t count on it…
    Good luck,
    Clinton

  • Why does my MacBook Pro make background music and video quieter when I am on FaceTime?

    Why does my MacBook Pro make background music and video quieter when I am on FaceTime? When my girlfriend and I are trying to watch a movie on Netflix together while on FaceTime my MacBook Pro always decreases the volume of any background sound on my computer so I can barely hear it. Is there a way to fix this? Thank you!

    Have the same issue too. Apple can you please change this annoying feature. You are making long distance relationships more difficult.
    I like how Facetime was with the old iOS, where nothing was dimmed. OR at least maybe if you could give users the option to turn on or off dimming of facetime.

  • Why does my macbook pro "goes to sleep" when charging?

    Why does my macbook pro "goes to sleep" when charging? It is working fine without charging but once I attach the charger to my laptop, it just blacks out or goes to sleep mode and I can't wake it up unless I unpluck the charger.
    I read from threads that it is a logic board problem....How do I solve this problem?

    Try an SMC reset. Follow the method for "a battery you should not remove yourself."
    http://support.apple.com/kb/ht3964

  • Why does my Macbook Air make a single buzz/beep?

    Why does my Macbook Air make a single buzz/beep every time I open it or turn it on? It doesn't happen after again after the initial buzz. If I open it after it has been sleeping, it starts up and then there is a buzz. This has only happened since I downloaded iOS Maverick.

    Beeps on startup:
    1 beep = no RAM installed
    2 beeps = incompatible RAM types
    3 beeps = no good banks
    4 beeps = no good boot images.
    5 beeps = processor is not usable
    http://support.apple.com/kb/HT2538

  • Why does my macbook pro get hot

    Why does my Macbook pro get hot while I am only on my email account?  This is a recent change.  It gets too hot too put in my lap.  Is it a battery issue.

    Open Activity Monitor in the Utilities folder.  Select All Processes from the Processes dropdown menu.  Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.

  • Why does my macbook shut down when I am watching a film using airplay on apple TV?

    why does my macbook shut down when I am watching a film using airplay on apple TV?

    It appears to shut down and all the open programmes are closed

  • Why does my Macbook memory show full in other

    why does my Macbook memory show full in other

    If you are a Lion user, this may offer an explanation:
    http://pondini.org/TM/30.html
    Ciao.

  • Why does my macbook show  emails as being sent twice

    why does my MacBook Pro  show  emails as being sent twice

    You don't need to delete them form iTunes on your computer. Notice the dotted circles next to the songs. That indicates that the songs are essentially in limbo. They may not be on your iPad or they might appear in the Music app but will not play.
    Sometimes unsyncing those songs will totally remove those ghost traces of the music nd sometimes, you have to restore the iPad to get rid of those traces of the songs.
    If you Google "grey dotted circles next to songs in iTunes" you will find a plethora of articles that talk about this.

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