Why does my macbook pro say safari is running when it isn't? I can't download programs because of it?

I just got this laptop. I tried to download microsoft word and then tried downloading photoshop but both said that safari needs to be closed before the software is installed. But I don't have a Safari browser open at all. I've restarted the computer- still no change. The isn't even wifi internet connection available in my house yet so i haven't even used the internet on the laptop yet.
Please help?
I go to college in a week and couple days and my laptop needs to work right!

so i haven't even used the internet on the laptop yet.
You need the internet to download. So how did you download if you have not used the net yet?

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Why does my macbook pro say safari is running when it isn't? I can't download programs because of it?

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