Why does my MBP 13" 2012 screen shuts down by itself?

The screen of my MBP 13" shuts down by itself, more and more often. It does not happen in a specific situation, and the laptop continues running and receiving inputs. In order to reactivate the screen I have to open and close it several times, or press the power button.
The screen turns completely back and the led outside start blinking like when I close the laptop.
The MBP is new, bought in summer 2012 and does not have any other program installed than the standard ones. I have no idea why this happens but it is occurring more and more.
Do you have any idea?

You are still under warranty.  Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty. 
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Similar Messages

  • Why does my iMac (on occasion) not shut down, warning message comes on saying i have to switch off by pressing and holding the power button then restart,

    Why does my iMac (on occasion) not shut down, warning message comes on saying i have to switch off by pressing and holding the power button then restart, something to do with a Panic report?
    Thanks
    Brian

    Hi mende1,
    you asked me to post the Kernal panic report then next time it appears, sorry for the delay but it was fine until yesterday when it happened again so here it is, hope you can make sense of this, thank you for your help.
    Regards
    Brian
    Interval Since Last Panic Report:  97797 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    17D8F909-09A9-4BC6-A153-A12F75529506
    Sun Jan 27 09:32:57 2013
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff80002b4b31, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x00000000800a9118, CR3: 0x0000000000100000, CR4: 0x0000000000000660
    RAX: 0xffffff80008c2028, RBX: 0x00000000800a9100, RCX: 0xffffff800ae5bf00, RDX: 0x0000000000000080
    RSP: 0xffffff8078713e68, RBP: 0xffffff8078713eb0, RSI: 0x000000005aefd876, RDI: 0x00000000800a9118
    R8:  0x0000000000000010, R9:  0x0000000000000000, R10: 0xfffffe802662d000, R11: 0x00080000000263f3
    R12: 0xffffff8078713f60, R13: 0xffffff8078713f78, R14: 0x0000000000000000, R15: 0x00000000800a9118
    RFL: 0x0000000000010002, RIP: 0xffffff80002b4b31, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x00000000800a9118, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8078713b10 : 0xffffff8000220792
    0xffffff8078713b90 : 0xffffff80002c4794
    0xffffff8078713d40 : 0xffffff80002da55d
    0xffffff8078713d60 : 0xffffff80002b4b31
    0xffffff8078713eb0 : 0xffffff80002352a5
    0xffffff8078713ec0 : 0xffffff800036489d
    0xffffff8078713ee0 : 0xffffff8000345031
    0xffffff8078713fb0 : 0xffffff8000820057
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: iMac10,1 (Mac-F2268CC8)
    System uptime in nanoseconds: 1750251829240
    last loaded kext at 51464252613: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f815c7000, size 57344)
    last unloaded kext at 215848970782: com.apple.driver.AppleFileSystemDriver          13 (addr 0xffffff7f825c2000, size 12288)
    loaded kexts:
    com.vmware.kext.vmnet          3.0.0
    com.vmware.kext.vmioplug          3.0.0
    com.vmware.kext.vmci          3.0.0
    com.vmware.kext.vmx86          3.0.0
    com.apple.filesystems.msdosfs          1.7.1
    com.apple.driver.AppleBluetoothMultitouch          70.12
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.GeForce          7.3.2
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleHDA          2.2.5a5
    com.apple.driver.AppleMikeyDriver          2.2.5a5
    com.apple.driver.AGPM          100.12.75
    com.apple.driver.AppleBacklight          170.2.2
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
    com.apple.driver.AppleIRController          312
    com.apple.driver.AppleUSBCardReader          3.0.6
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.1.0
    com.apple.driver.AppleAHCIPort          2.3.1
    com.apple.nvenet          2.0.17
    com.apple.driver.AppleUSBHub          5.1.0
    com.apple.driver.AirPort.Atheros40          505.67.1
    com.apple.driver.AppleUSBEHCI          5.1.0
    com.apple.driver.AppleUSBOHCI          5.1.0
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleFWOHCI          4.9.0
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.4
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          160.7
    com.apple.driver.AppleHIDKeyboard          160.7
    com.apple.driver.AppleMultitouchDriver          231.4
    com.apple.driver.IOBluetoothHIDDriver          4.0.8f17
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.nvidia.nv50hal          7.3.2
    com.apple.NVDAResman          7.3.2
    com.apple.driver.DspFuncLib          2.2.5a5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.driver.AppleHDAController          2.2.5a5
    com.apple.iokit.IOHDAFamily          2.2.5a5
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleGraphicsControl          3.1.33
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
    com.apple.iokit.IOBluetoothFamily          4.0.8f17
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1
    com.apple.iokit.IOUSBMassStorageClass          3.0.3
    com.apple.driver.AppleUSBMergeNub          5.1.0
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOUSBFamily          5.1.0
    com.apple.driver.NVSMU          2.2.9
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOFireWireFamily          4.4.8
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.8
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
    Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST3500418ASQ, 500.11 GB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0x24300000 / 3
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
    USB Device: hub_device, 0x0409  (NEC Corporation), 0x0059, 0x26400000 / 2
    USB Device: Tablet, 0x172f, 0x0037, 0x26410000 / 6
    USB Device: Mass Storage Device, 0x058f  (Alcor Micro, Corp.), 0x6362, 0x26430000 / 5
    USB Device: USB 2.0 Hub [MTT], 0x1a40  (TERMINUS TECHNOLOGY INC.), 0x0101, 0x26440000 / 4
    USB Device: JumpDrive, 0x05dc  (Lexar Media, Inc.), 0xa205, 0x26441000 / 7
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4

  • Why does my Iomega and WD keep shutting down?

    why does my Iomega and WD keep shutting down?

    Was gonna reply "cause they are unremitting pieces of crap" (got two Iomega NAS boxes out for repairs as we speak), but I'll bite anyway....
    Care to provide more information as to what troubles you? The description you have provided isn't exactly rich in details, don't you think? And my telepathic thinking cap is also out of order at the time....

  • Why does my 2009 27" imac keep shutting down?

    why does my 2009 27" imac keep shutting down?

    Could, also, be failing hard drive , power supply or logic board.
    You may have to make an appointment and take your iMac in to Apple or Apple authorized repair center for diagnostics and a repair estimate.
    If your iMac has a 1 TB internal hard drive, it maybe a Seagate drive and maybe eligible for free replacement under the Apple Seagate 1 TB internal hard drive replacement program.
    If you can get your iMac running, you need to backup all of your data ASAP!. Either backup to optical disc, flash drive/s or purchase an external hard drive for backup. You can use a data cloning program such as CarbonCopyCloner or SuperDuper to make an exact copy of your iMac's internal hard drive.
    You can check for eligibility for free hard drive replacement by inputting your iMac's serial number here.
    http://www.apple.com/support/imac-harddrive/

  • Why does my external hard drive LACIE shut down on its own

    I have an LACIE 500G external hard drive connected to my iMAC via USB which has recently (a couple of weeks) started to shut down by itself. This does not happen when I use it on a PC. What's the problem and how can I solve it?

    Go to: Apple > System Preferences > Energy Saver and check to make sure that the box for "Put hard disks to sleep when possible" is unchecked.

  • Why does my iPad email app keep shutting down?

    I just purchased my iPad 2 3G last week, so I am a new iPad/Apple user.  I really like the product and now wonder why I have stayed loyal to the Windows PC for so long.  I'm still looking for some of those useful PC keys and keystroke shortcuts that I am so accustomed to, but I am adapting.
    My iPad mail app keeps shutting down on me, whether I am typing a message or just reviewing/managing my mail.  I use a bluetooth keyboard, so it is not a matter of me bumping the touch screen that is causing the app to close.
    I have lost a lot of important business emails while composing them and eventually stopped using my iPad to compose email.
    Is there a setting controlling this or is it a program glitch?
    Thanks.

    Pam-
    It could be that the battery charge indicator is showing 100 percent when you actually have almost no charge left.  In case that is the problem, leave your iPad connected to its wall charger overnight, and see if that helps.
    One other thing to try, is to reset (reboot) your iPad.  Hold both the Home and Sleep buttons for several seconds until the Apple logo appears.  Ignore the "Slide to power off" arrow.  The iPad will restart after a couple of minutes.  Resetting this way will not hurt anything, and sometimes solves mysterious problems.
    Fred

  • Why does my HP ENVY 7640 continually shut down in the middle of printing?

    Why does my HP ENVY 7640 All-in-One printer continually shut down right in the middle of printing?

    Hi @JE66,
    Welcome to the HP Forums!
    I noticed that your HP Envy 7640 is continually shutting down during the middle of printing. I am happy to look into this for you!
    Please, take a look through the steps within this guide, The HP Printer Does Not Turn On or Respond When the Power Button is Pressed. (Even though the guide title may not match your issue, I believe the solutions will help.) Also I would suggest to watch this video:
    It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. See this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Afterwards, I would also make sure that the printer's firmware is up-to-date. Getting the Latest Firmware and Product Updates.
    Hope this solves your problem, and have a great day!
    “Please click the Thumbs up icon below to thank me for responding.”
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Why does my WD2GO Pro app keep shutting down when I'm trying to access a file?

    Ive invested in a WD My Book Live 2TB network hard drive and the associated WD2GO Pro app for the ipad.
    This is great for tiny files (1-2mb) but anything over 20mb make the app shut down. 
    Why is the ipad shutting down?  Cant it show a PDF over a certain size?
    I know I can open it in other programmes (PDF by corporate smalltalk) but WD2GO provides the facility to create a URL link to the hard drive, thus allowing me to email this link to clients / printers etc. 
    The silly thing is that if Im really quick I can send the link but if Im longer than about 4 seconds the app shuts down.
    Frustrating isnt the word!
    Hope someone somewhere out there has an idea.  Just please dont say that the new Ipad solves this problem as Ill be (forced) into upgrading lol
    J

    Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder then the com.apple.safari folder. Move the Cache.db file (might say ApplicationCache.db) to the Trash.
    Try Safari. If it crashes again, follow the instructions for uninstalling then reinstalling Flash >  Troubleshoot Flash Player | Mac OS
    Restart your Mac Try Safari.

  • Why Does Mac Book Pro fail to shut down?

    I hope I am placing this in the correct place, as I have had enough difficulty finding where to "Post a Topic" Bought a new MacBook Pro with Leopard on 1/4/08. It fails to shut down, all I get is the spinning wheel (for want of a better word) until I am forced to press the shut off button. To date, In-store tech support has archived and re-installed, re-set the PRAM, and I don't know what's left! It seems that every time I do "something" i.e., backup, download photos, etc., even when I carefully close out the applications, and wait, the machine fails to shut down.
    Does anyone out there have a solution to this problem? Is Apple working on this or are they taking the "it's you" attitude? Please advise and many thanks.
    Maxsgirl
    Levittown, NY

    The "Genius Bar" at the Apple Store turned off the "Sync" to the iDisk. This has seemed to resolve the issue, however, MacBook Pro is not problem-free. Let me know if we "share" any other issues. Recently attempted to use Adobe Photoelements, by the way, after being told it was compatible with Leopard, IT IS NOT. So now I am going to try Aperture. Just thought I'd throw that in as "one of the other" issues! Thanks for responding to me!
    Fibrogirl

  • Why does my Premier Pro CC immediately shut down even after reinstalling?

    When I open Premier Pro CC it immediately shuts down as soon as I try to map to any file in media browser.  I uninstalled, then reinstalled - it is still doing this.  Can anyone offer possible solutions?

    Hi,
    Post in the MacBookPro forum here.
    https://discussions.apple.com/community/notebooks/macbook_pro
    This is the Mac App Store forum. Don't worry..  might take awhile to adjust to the new ASC.
    Carolyn 

  • Why does My new iPad air keep shutting down?

    BN

    IIs your iPad actually shutting down (powering off and needed a restart) or is it crashing to the home screen?

  • Why does my i pad 2 keep shutting down or freezing?

    I recieived my i pad 2 3 days ago and it keeps either freezing or shutting down in the middle of something.  Why is this happening? Can I adjust something to stop this?

    In addition to KP's advice there are a couple of other basic things to try.
    Quitting open/running/recent apps
    Quit apps by double tapping the home button to bring up the multitasking/recents tray at the bottom, hold down on any of the app icons in the tray until all the icons wiggle, then tap the minus sign in the corner to quit/close the apps.
    Then restart the iPad
    Restart the iPad by holding down on the sleep button at the top of the iPad until the red slider appears, then slide to the right to power off. Turn the iPad on again by pressing the sleep button until the Apple logo appears. See if this helps.

  • Why does my intel imac (2008) keep shutting down?

    Imac recently started shutting down. no new hardware/software additions. Happens randomly, sometimes on start-up. Any ideas?

    From: Eustace Mendis
    Sounds like a Broken Drive...
    Most of the times this will be solved with a HardDrive Replacement
    although,
    you could try this
    Restart your Mac and hold down the Command key and the R key (Command-R).
    Keep holding these keys until the Apple icon appears.
    This indicates that your Mac is starting up.
    After the Recovery System is finished starting up,
    you should see a desktop with an OS X menu bar and a "Mac OS X Utilities" window.
    After you do this, select Disk Utility and run it.
    On the next screen,
    Select the hard drive in the left hand column,
    the First Aid tab on the top, and click on Reparid Disk. (bottom left)
    When that is done, click on Repair Permissions.
    When that is done, quit Disk Utility and restart.

  • Why does my mac book air just shut down when working

    When using my mac book air it just shuts down. I usually need to tap several keys to restart.  Any help?

    If you mean that it just shuts off without any warning, then this might help:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Otherwise it needs to be fixed.

  • Why does my HP DV6 laptop randomly shut down and stop charging?

    I believe I've asked this question before. In August 2011 I got a laptop:
    HP DV6
    Product #: 
    LW260UA#ABD 
    Processor
    AMD A8-3500M APU
    My problem is that my laptop always has to sit in a certain position of it is going to be able to charge. Is this due to the port where the laptop is charging being faulty and loose? Also when I unplug the charger the laptop shuts off automatically within  1 minute. I then have to plug the laptop up to the charger again for it to work. Basically, I need to ALWAYS have my laptop plugged in for it to work. I tried doing the battery test on the laptop, but it said it's fine and has no bad cells. Any help would be very much appreciated.

    Hi melkouas,
    Thank you for your inquiry, I will try my best to help.
    I grasp that you are experiencing a charge issue.  You have tested the battery and it is OK, but you must be connected to power for it to work.
    I have located documents I believe will help. Battery Does not Power Notebook or Hold a Charge
     and Testing and Calibrating the Battery (Windows 7).
    Please let me know if you would like further assistance.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Maybe you are looking for