Why does my movie download keep freezing?

I downloaded a movie on itunes and it keeps freezing! Why is this happening?

The reason it's freezing all the time is you are out of application memory.
I recommend installing BlackBerry Desktop Software and making a full backup of the device. Then do a Security Wipe. You can do the wipe by going to Options and type security wipe in the search bar. Don't include the media card but include 3rd party apps. You can install those again later via BBWorld.
When it's done, you can restore only the databases you really need like email, calendar, contacts, etc.
When you're all done make sure that media is saved to the media card. I recommend getting a much bigger card so you have room for pictures and videos. You don't want that data saved on the device memory.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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