Why does my new iMac keep freezing for no apparent reason?
Why does my new iMac keep freezing? This usually happens when it is not being used and is particularly frustrating when I do need to use it and ahve to switch off and then on again and wait for it to reboot.
I am not computer literate so keep any answers as simple and idiot friendly as possible. I treat it like a car. If I put in the key and turn the ignition on and the enginesprings into life I am content. If not.............. well!
In order to provide any help we need to understand a little bit more about the problem you are experiencing.
You indicated the issue occurs when the sytem is not being used. Does this mean that you stop working on the system and the system 'goes to sleep' where the screen goes black, but when you need to wake it back up by pressing keys on the keyboard or clicking the mouse the system doesn't wake back up? To test for this issue open the System Preferences and click on the Energy Saver preferences. See the 'Computer Sleep' slider to the far right 'Never' setting. You can set the 'Display sleep' setting to any number you prefer. With these settings see if the issue still occurs and let us know the results. If it resolves the issue then give Apple a call and let them know you are unable to wake the system when it goes to sleep. You shouldn't be having that issue.
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IMac keeps crashing for no apparent reason
For the last couple of days my iMac has been crashing for no apparent reason. The only thing I have done that is new is to download, install and play Tomb Raider, from the app store. Each time I have has a crash I have run disk doctor and had no disk errors, and only a minor permissions error.
The following is an EtreCheck report, and also the latest crash report. Would appreciate any help I can get.
EtreCheck version: 2.1.5 (108)
Report generated 29 December 2014 19:08:20 GMT+7
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Verified)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:59:10
Disk Information: ℹ️
APPLE HDD ST3000DM001 disk1 : (3 TB)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 3.11 TB (2.05 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE SSD SM128E disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 3.11 TB (2.05 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
USB Information: ℹ️
Apple Inc. MacBook Air SuperDrive
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) [Support]
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) [Support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.46f67) [Support]
Launch Agents: ℹ️
[invalid?] com.adobe.AAM.Updater-1.0.plist [Support]
[invalid?] com.displaylink.useragent.plist [Support]
[invalid?] com.logmein.LMILaunchAgentFixer.plist [Support]
[running] com.logmein.logmeingui.plist [Support]
[running] com.logmein.logmeinguiagent.plist [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[invalid?] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Support]
[running] com.sophos.uiserver.plist [Support]
[invalid?] com.teamviewer.teamviewer.plist [Support]
[invalid?] com.teamviewer.teamviewer_desktop.plist [Support]
[loaded] org.macosforge.xquartz.startx.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist [Support]
[invalid?] com.displaylink.usbnivolistener.plist [Support]
[loaded] com.fernlightning.fseventer.plist [Support]
[invalid?] com.gopro.stereomodestatus.plist [Support]
[running] com.logmein.logmeinserver.plist [Support]
[invalid?] com.logmein.raupdate.plist [Support]
[loaded] com.megacloud.helper.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.noiseindustries.FxFactory.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[invalid?] com.parallels.mobile.dispatcher.launchdaemon.plist [Support]
[failed] com.parallels.mobile.kextloader.launchdaemon.plist [Support]
[running] com.slinkware.slinkDaemon.plist [Support]
[running] com.sophos.common.servicemanager.plist [Support]
[invalid?] com.teamviewer.teamviewer_service.plist [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.littleknownsoftware.MailPluginTool-Watcher.plist [Support]
[invalid?] com.parallels.mobile.startgui.launchagent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Slink Application (/Applications/Slink.app)
XMenu Application (/Applications/XMenu.app)
Dropbox Application (/Applications/Dropbox.app)
Alfred Application (/Applications/Alfred.app)
BitTorrent Sync Application (/Applications/BitTorrent Sync.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
XtraFinder Application (/Applications/XtraFinder.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 71 Check version
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
LogMeIn: Version: 1.0.961 - SDK 10.7 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
LogMeInSafari32: Version: 1.0.961 - SDK 10.7 [Support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 [Support]
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
RealPlayer Plugin: Version: Unknown [Support]
Safari Extensions: ℹ️
OpenIE [Installed]
Facebook Cleaner [Installed]
Ghostery [Installed]
Dr.Web LinkChecker [Installed]
Search Virustotal.com [Installed]
Translate [Installed]
SPOI Options [Installed]
Awesome Screenshot [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
FUSE for OS X (OSXFUSE) [Support]
GoPro [Support]
Java [Support]
Slink Agent [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 3.11 TB Disk used: 1.06 TB
Destinations:
Data [Network]
Total size: 3.00 TB
Total number of backups: 40
Oldest backup: 2014-11-07 18:15:55 +0000
Last backup: 2014-12-29 10:55:00 +0000
Size of backup disk: Too small
Backup size 3.00 TB < (Disk used 1.06 TB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% Google Chrome
1% launchd
1% Transmission
0% fontd
Top Processes by Memory: ℹ️
344 MB Safari
344 MB MailTab Pro for Gmail
309 MB mds_stores
206 MB Microsoft Outlook
172 MB SophosScanD
Virtual Memory Information: ℹ️
25.21 GB Free RAM
4.58 GB Active RAM
2.62 GB Inactive RAM
1.94 GB Wired RAM
3.05 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 29, 2014, 06:19:18 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181918_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:17:58 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181758_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:17:19 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181719_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:16:38 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181638_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:14:38 PM /Library/Logs/DiagnosticReports/???_2014-12-29-181438_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 06:09:52 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-29-180952_[redacted].panic [Details]
Dec 29, 2014, 06:09:45 PM Self test - passed
Dec 29, 2014, 08:14:42 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2014-12-29-081442_[redacted].hang
Dec 29, 2014, 07:43:00 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074300_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:42:23 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074223_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:41:48 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074148_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:41:11 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074111_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:40:36 AM /Library/Logs/DiagnosticReports/???_2014-12-29-074036_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:39:20 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073920_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:38:45 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073845_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:38:09 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073809_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:37:33 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073733_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:36:58 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073658_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:36:22 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073622_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:35:46 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073546_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:35:10 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073510_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:34:34 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073434_[redacted].cpu_resource.d iag [Details]
Dec 29, 2014, 07:33:58 AM /Library/Logs/DiagnosticReports/???_2014-12-29-073358_[redacted].cpu_resource.d iag [Details]
Dec 28, 2014, 08:53:53 PM /Library/Logs/DiagnosticReports/com.apple.iTunesLibraryService_2014-12-28-20535 3_[redacted].cpu_resource.diag [Details]
Dec 28, 2014, 08:02:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-200227_[reda cted].crash
Dec 28, 2014, 07:59:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-195933_[reda cted].crash
Dec 28, 2014, 07:59:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-195924_[reda cted].crash
Dec 28, 2014, 07:58:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195810_[redacted].crash
Dec 28, 2014, 07:57:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195749_[redacted].crash
Dec 28, 2014, 07:53:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195302_[redacted].crash
Dec 28, 2014, 07:52:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-28-195238_[reda cted].crash
Dec 28, 2014, 07:52:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195223_[redacted].crash
Dec 28, 2014, 07:52:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Chrome_2014-12-28-195210_[redacted].crash
Dec 28, 2014, 05:45:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/MailTab Pro for Gmail_2014-12-28-174545_[redacted].crash
Dec 28, 2014, 09:56:22 AM /Library/Logs/DiagnosticReports/InterCheck_2014-12-28-095622_[redacted].crash
Dec 28, 2014, 08:20:22 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-082022_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:19:45 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081945_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:19:09 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081909_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:18:31 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081831_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:17:55 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081755_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:17:17 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081717_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:16:42 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081642_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:11:46 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081146_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:11:09 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081109_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:10:32 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-081032_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:09:55 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080955_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:09:18 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080918_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:08:40 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080840_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:08:04 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080804_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:07:27 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080727_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:06:50 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080650_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:06:14 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080614_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:05:37 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080537_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:05:01 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080501_[redacted].cpu_res ource.diag [Details]
Dec 28, 2014, 08:01:26 AM /Library/Logs/DiagnosticReports/mdworker32_2014-12-28-080126_[redacted].cpu_res ource.diag [Details]
Dec 27, 2014, 09:52:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215210_ [redacted].crash
Dec 27, 2014, 09:52:00 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215200_ [redacted].crash
Dec 27, 2014, 09:51:27 PM /Library/Logs/DiagnosticReports/Opera_2014-12-27-215127_[redacted].hang
Dec 27, 2014, 09:51:27 PM /Library/Logs/DiagnosticReports/Google Chrome_2014-12-27-215127_[redacted].hang
Dec 27, 2014, 09:51:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215126_ [redacted].crash
Dec 27, 2014, 09:51:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215116_ [redacted].crash
Dec 27, 2014, 09:51:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215106_ [redacted].crash
Dec 27, 2014, 09:50:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-215056_ [redacted].crash
Dec 27, 2014, 09:48:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214816_ [redacted].crash
Dec 27, 2014, 09:48:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214805_ [redacted].crash
Dec 27, 2014, 09:47:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214755_ [redacted].crash
Dec 27, 2014, 09:47:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214745_ [redacted].crash
Dec 27, 2014, 09:45:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214533_ [redacted].crash
Dec 27, 2014, 09:45:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214523_ [redacted].crash
Dec 27, 2014, 09:45:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214513_ [redacted].crash
Dec 27, 2014, 09:45:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214502_ [redacted].crash
Dec 27, 2014, 09:44:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214452_ [redacted].crash
Dec 27, 2014, 09:44:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/CVMCompiler_2014-12-27-214442_ [redacted].crash
Dec 27, 2014, 07:30:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2014-12-27-193016_[re dacted].crash
Dec 27, 2014, 07:30:15 PM /Library/Logs/DiagnosticReports/mdworker_2014-12-27-193015_[redacted].crash
Dec 27, 2014, 07:29:05 PM /Library/Logs/DiagnosticReports/Viber_2014-12-27-192905_[redacted].crash
Dec 27, 2014, 07:29:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2014-12-27-192904_ [redacted].crash
Dec 27, 2014, 06:32:36 PM /Library/Logs/DiagnosticReports/Microsoft Outlook_2014-12-27-183236_[redacted].cpu_resource.diag [Details]
Dec 27, 2014, 05:45:37 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-27-174537_[redacted].panic [Details]
Dec 27, 2014, 04:12:07 PM /Library/Logs/DiagnosticReports/iTunes_2014-12-27-161207_[redacted].crash
Dec 27, 2014, 04:12:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2014-12-27-161206_ [redacted].crash
Dec 27, 2014, 11:20:54 AM /Library/Logs/DiagnosticReports/droplet_2014-12-27-112054_[redacted].hang
Dec 27, 2014, 07:39:54 AM /Library/Logs/DiagnosticReports/Tomb Raider_2014-12-27-073954_[redacted].hang
Dec 27, 2014, 07:38:49 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Tomb Raider_2014-12-27-073849_[redacted].crash
Dec 26, 2014, 08:17:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2014-12-26-201703_[reda cted].crash
Dec 20, 2014, 02:33:48 AM /Library/Logs/DiagnosticReports/Kernel_2014-12-20-023348_[redacted].panic [Details]
Last Crash Report
Anonymous UUID: 08B8710D-70AF-18EF-1543-8FCE673E89AD
Mon Dec 29 18:09:52 2014
*** Panic Report ***
panic(cpu 2 caller 0xffffff8003b7a49d): "a freed zone element has been modified in zone vm object hash entries: expected 0xffffff8062a4acf8 but found 0xffffff80625eacf8, bits changed 0xfa0000, at offset 0 of 40 in element 0xffffff80625ead20, cookies 0x3f0011568608351c 0x5352142a4c3301d"@/SourceCache/xnu/xnu-2782.1.97/osfmk/kern/zalloc.c:496
Backtrace (CPU 2), Frame : Return Address
0xffffff83c4bcb1c0 : 0xffffff8003b3a811
0xffffff83c4bcb240 : 0xffffff8003b7a49d
0xffffff83c4bcb2b0 : 0xffffff8003b79fa1
0xffffff83c4bcb2f0 : 0xffffff8003b78de7
0xffffff83c4bcb420 : 0xffffff8003bc19c6
0xffffff83c4bcb490 : 0xffffff8003bc2e4d
0xffffff83c4bcb4d0 : 0xffffff8004001df0
0xffffff83c4bcb6c0 : 0xffffff8003d44a27
0xffffff83c4bcb750 : 0xffffff8003f35ce2
0xffffff83c4bcb860 : 0xffffff8003f59608
0xffffff83c4bcba30 : 0xffffff8003f59a2e
0xffffff83c4bcba80 : 0xffffff8003d3e6ed
0xffffff83c4bcbbb0 : 0xffffff8003d52005
0xffffff83c4bcbc00 : 0xffffff8003d5fcc7
0xffffff83c4bcbf20 : 0xffffff8003d54f0a
0xffffff83c4bcbf50 : 0xffffff800404dcb2
0xffffff83c4bcbfb0 : 0xffffff8003c3ac46
BSD process name corresponding to current thread: mds
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000003800000
Kernel text base: 0xffffff8003a00000
__HIB text base: 0xffffff8003900000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 41065023422333
last loaded kext at 3960164916150: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f867a3000, size 364544)
last unloaded kext at 106546892171: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f85a9f000, size 2043904)
loaded kexts:
com.sophos.kext.sav 9.2.50
com.sophos.nke.swi 9.2.50
com.logmein.driver.LogMeInSoundDriver 4.1.46f67
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.AGPM 100.14.37
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 267.0
com.apple.driver.AppleHDA 267.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.GeForce 10.0.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleBacklight 170.4.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleHV 1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleIntelFramebufferCapri 10.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.AppleUSBODD 3.5.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleSDXC 1.6.5
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AirPort.Brcm4360 901.19.10
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 705.4.14
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 175.5
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.nvidia.driver.NVDAGK100Hal 10.0.0
com.apple.nvidia.driver.NVDAResman 10.0.0
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSurface 97
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOHDAFamily 267.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleThunderboltEDMSink 4.0.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.CoreStorage 471
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f16
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.15.124.12.10)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: Hub
USB Device: Apple USB SuperDrive
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 23.4Mike,
I have MS Office for Mac and, lately, while I'm using Excel some of my spreadsheets at freezing up and crashing. I just did a report from etresoft, which is below. Do you see what my issue is?
EtreCheck version: 2.1.5 (108)
Report generated December 29, 2014 at 11:36:55 AM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
empty empty empty empty
BANK 1/DIMM0
empty empty empty empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 1:19:59
Disk Information: ℹ️
Hitachi HDT721050SLA360 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (53.35 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
LaCie d2 THB USB3 3 TB
EFI (disk1s1) <not mounted> : 210 MB
LaCie (disk1s2) /Volumes/LaCie : 3.00 TB (1.96 TB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
EPSON USB2.0 MFP(Hi-Speed)
The Neat Company Neat ADF Scanner
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
WD My Passport 071D 800mbit - 800mbit max
disk2s1 (disk2s1) <not mounted> : 32 KB
Mac Solo Passport (disk2s3) /Volumes/Mac Solo Passport : 1.00 TB (1.56 GB free)
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Incompatible Software/Parallels Service.app
[not loaded] com.parallels.kext.prl_hid_hook (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_hypervisor (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_netbridge (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_usb_connect (6.0 11994.637263) [Support]
[not loaded] com.parallels.kext.prl_vnic (6.0 11994.637263) [Support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.2 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.2 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[loaded] com.paragon.NTFS.notify.plist [Support]
[running] com.paragon.NTFS.vendor.plist [Support]
Launch Agents: ℹ️
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.intego.backupassistant.agent.plist [Support]
[running] com.seagate.SeagateStorageGauge.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.intego.BackupAssistant.daemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]
User Login Items: ℹ️
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
HPEventHandler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 [Support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
WebEx: Version: 1.0 [Support]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
FUSE for OS X (OSXFUSE) [Support]
Paragon NTFS for Mac ® OS X [Support]
Time Machine: ℹ️
Skip System Files: YES - System files not being backed up
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 445.89 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 118
Oldest backup: 2012-09-02 13:08:25 +0000
Last backup: 2014-12-29 16:39:35 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% NeatScannersICDriver
0% fontd
0% loginwindow
0% AppleSpell
Top Processes by Memory: ℹ️
283 MB com.apple.WebKit.WebContent
150 MB Finder
99 MB Safari
82 MB mds_stores
77 MB WindowServer
Virtual Memory Information: ℹ️
919 MB Free RAM
1.95 GB Active RAM
433 MB Inactive RAM
728 MB Wired RAM
2.04 GB Page-ins
123 KB Page-outs
Diagnostics Information: ℹ️
Dec 29, 2014, 10:17:38 AM Self test - passed -
Why does my iphone 3g keep freezing?
why does my iphone 3g keep freezing?
I restored it on I tunes as well did something on the phone. The lastest seems to have helped it but I haven't used it much yet! Thanks for the help & I'll let you know!
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Why does our new imac download speed so slow (1.99) being right next to the router? Our HP laptop 30 ft away is running at (13.50), and our old HP desk top connected to highspeed is at (33.10).
You are surprised that Mac OS X 10.7 is running on hardware that Apple officially supports and says it will run on? I find your logic unbelievably falwed.
Not a single problem I've mentioned would be caused by "slow" CPU or "little" RAM. How does iPhoto not bringing up the file dialog box have anything even remotely to do with the speed of the CPU or the quantity of RAM? If what you say is true, then yes, performance would be bad, but it wouldn't be selectively bad. I stated that apps such as Reason 5 run perfectly fine, even really well. I can load 30-50 racks and synths and not even reach 50% of CPU utilization, Reason never freezes, etc. DVD playback never freezes as well!! Your logic is horrendously flawed, it seems you don't know much about computer architecture Thus, unfortunately, your reply was of absolutely no help, sorry.
p.s. the external disk spin up problem freezing up the entire graphical interface also has nothing to do with either my CPU/RAM or the OS version I'm running. It is a known crippleware factor of Mac OS X that at least a thousand people are complaining about online and Apple has done nothing about! -
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Contact S&T support if you have specific issues.
Mylenium -
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Don't know. Possible solution in the user manual: iPod Manuals and/or Apple's Knowledge Base
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I am constantly doing a restore to get my contacts back (have now restored 7 times over the last week) but they keep disappearing for no apparent reason. Help!?!?
Has this happened to anyone else? It's just happened AGAIN this morning!!! I am OVER it!!!!
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Why does Adobe Flash Player keep crashing and then apparently uninstalling itself?
why does Adobe Flash Player keep crashing and then apparently uninstalling itself? Is this not clear enough?
From System Preferences > Preference Pane click on FlashPlayer > Storage and see what you have selected for options.
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My new iphone 5 dings for no apparent reason. Anyone know why?
My New Iphone 5 dings for no apparent reason. I have it set up to ding when I receive a new e mail, but in these cases I did not get mail. DOes anyone have a solution?
Radar47 wrote:
... We'll see if that works.
If not...
Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
More Info here > iPhone User Guide (For iOS 6 Software) -
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My new MacBookAir freezes for no apparent reason (e.g. in the middle of a Word document, in the middle of a Skype call, as well as in native Mac applications). Happens at least 3-4 times a day. Also seldom comes out of sleep without hanging. Hardware test says everything is OK. As a long time Mac user this is very disappointing and frustrating. Ironically Windows 7 on Boot Camp seems to run just fine. Makes me wonder why I bought a Mac - won't be buying another one anytime soon. Any ideas?
Not a temporary freeze - get those as well.
This is a full freeze (left it for a few hours without result).
Forced reboot - hold down the power key until it shuts down, then restart. -
My Windows XP keeps crashing for no apparent reason
I’m only a 68 year old Windows XP novice
I down loaded and up graded from Adobe Premiere Elements 3 to Adobe Premiere Elements 8
My Windows XP keeps crashing for no apparent reason now I was going to save a 8 min video to my 232GB extension HD (147GB free space) when the video got to 100% it came up with a error message disc full then it crashed and closed the PC down
My Windows XP system is
Intel Core 2 Duo E8400 3GHz
EVGA nForce 680i 122-CK-NF68-RX motherboard
4GB DDR2 memory
1 x 250GB system drive
1 x 1000GB data drive
Nvidia Quadro FX4500 PCI-E graphics card 512MB GDDR3Clive Barry wrote:
"to my 232GB extension HD (147GB free space) when the video got to 100% it came up with a error message disc full then it crashed and closed the PC down
What does this mean? What is an extension HD? -
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L645 keeps crashing for no apparent reasons. Sent to service centre and they could not find out what was causing it.
HELP!Do you run any special applications while the system crashes?
How about memory module check?
I guess the service guys could not find any issues because they could not replicate this issue
I guess the notebook crashes sometimes and its not easy to replicate this right? -
Why does my ipod touch keep freezing
why does my ipod touch keep freezing
Maybe:
https://discussions.apple.com/message/23482925#23482925
make sure you read through all of the relies since the last one seems to apply in your case. -
Web Gallery keeps updating for no apparent reason
Hi. I have a couple of pictures in the film strip, and moved to the Web module. LR 2.4 for Windows keeps updating the web gallery over and over again, for no apparent reason. It shows "Update Web Gallery" on the progress bar at the top, completes the task, and after a couple of seconds does it again, and again... . Any idea what could be triggering this unwanted behavior, and how to avoid it?
Thanks.You don't state which type of gallery (i.e. HTML or Flash) that you're using. I've only seen it happen with Flash and only when I've switched back and forth between modules. Others have reported seeing it whilst staying in the Web module. For this latter group the usual fix is to delete the preferences file.
More details of where to find the preferences file can be found at http://forums.adobe.com/thread/358041?tstart=0
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