Why does my new Mac mini crash on setup user account ?

Brand new Mac mini i7 with fusion HD.  on first time setup, I got as far as the create user account screen & it seemed to be taking along time creating the account (10-15min) so I called apple. the guy asked a few questions & then instructed me to switch off the mini & try again. same result, locks up at the create user account screen with the small wheel turning (slowly) at bottom left next to the text - creating account.  after several attempts of turning off & on & trying to setup user accounts with different names & home folder names, the apple guy steped me through a download & erased the hard drive & then started to download OSx. So after a fresh install of OSx, I still have exactly the same trouble.  Can get through the initial setup about languages etc but after completing the text fields in the great user account page & clicking next, it says creating account at the bottom left, the wheel turns for 5 min or so then it stops & nothing more happens.
I am very frustrated & disappointed with this. any help appreciated

update:
visit to apple store.  the guy turned on the Mac mini & setup an account with apple store defaults, which does not log into the apple server for Apple ID user or password etc...
All works fine. the guy had no idea as to what was causing it to crash, can only assume that it had an issue with loging into the Mac server with the Apple ID. as this was the only thing different to when I & the apple care guys, where trying to set it up at home. happy it works but still very annoyed with the 15hours I had to mess around & the half a day trip to the apple store.

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