Why does my phone sound like a fax machine when people call me?

hi can anyone help ive had my phone 2 days and its been fine but now when someone calls me i can hear them but they get a sound like screching like a fax is this something i have done thankyou.

Hi jwinn1234,
I'm sorry to hear you are having issues with the sound on your iPhone.  The article below will give some basic troubleshooting steps for issues with sound quality:
iPhone: Sound muffled or low from the speaker or when speaking into the mic
I hope this information helps ....
Have a great day!
- Judy

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