Why does my phone use data when hooked up to wifi in the middle of the night?

My phone and my husbands phone both get charged with data usage even though they are hooked up to a wifi in the middle of the night. It has all added up to and overage charge this month. We have never used this much data!

sandybenzi, that's a good observation. Have you downloaded 3rd party applications to your device? If so, applications can update periodically. You may access the Google play store application to verify if your applications are set up for automatic update.
For more device support, click http://vz.to/1kDL3MI
LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Why does my phone use data with cellular data turned off?

I have problems with my iPhone 5 using data on its own. It usually happens at night, with all the apps closed and plugged in to charge (should be connected to my wifi). Recently, I started turning off my cellular data any time I'm at home out of desperation to save my data. Last night, my phone used 6MB of data with my data off, plugged in. I use My Data Manager to track, it matches up with AT&T's record of my data usage, so I'm pretty sure the app is not wrong. I have the 200MB plan, so I have to be very careful and it's incredibly frustrating to wake up and find 6MB gone when cellular data was turned off. Does anyone know what's going on? I haven't bothered calling Apple or AT&T, I never get anywhere with either one.

I'm not familiar with My Data Manager but from the name I would think it would tell you what app or apps have used the data and that might help narrow down the problem. If it doesn't have that information, you can go to Settings > Cellular > Use Cellular Data For and that shows usage by each app and if you click on System Services in that list it will also give details of that usage. The numbers are since you last reset the statistics (bottom of that screen). With a little time and detective work you may be able to identify the cause.
Also, there have been many discussions on various internet forums of AT&T (and other) reporting of the time of data usage not matching the actual time of the use. The usage numbers over a number of days for example are accurate but usage reported at 2AM may actually be a summary of some types of use that happened the previous day.

Why do my 5c and 5s use data when I am on WiFi? And why does it show up in regular intervals of 6 hours? Very strange.

I am really having problem controlling the data usage. It seems that iPhone 5c and 5s both use data when wifi is available. And plus, the data seems to be dumped all at once every 6 hours most of the time. I know I am neither uploading nor downloading 140MB over data at 7am. DOes anyone know how to control this?
I switched off almost all background data usage (except messages). I am not on facebook etc. What is going on?

Thanks for trying Jay's suggestion, zole. The iPhone should still be able to use WiFi to send and receive iMessages. By design though, Apple devices will turn off WiFi when the phone goes dormant (screen turns off) so if you are in the midst of downloading something or a new message comes in, the phone will be using the available mobile data by default. You can turn cellular data on or off for individual applications http://vz.to/1IuZJIM instead of completely shutting off the cellular data. In that same section, you can see what applications may be using more cellular data than others to go into that specific app for settings (for example, if Facebook is using a lot of data, go into the application's settings and make sure the video autoplay is turned to WiFi only).
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

HT4993 why does my internet not work when not connected to wifi?

why does my internet not work when not connected to wifi

Hi farmgirl0812,
Thanks for using Apple Support Communities. This article has steps to try if you are unable to connect to a cellular network:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
- Ari

Why does "itunes accounts" use data with all settings OFF?

Does anyone know how to keep "iTunes accounts" under system from using cellular data?
I have already:
1. Toggled OFF all settings in the "Use cellular data for" menu.
2. Turned OFF all automatic downloads and any other options under iTunes/app store settings.
3. Turned OFF Background App refresh.
4. Turned OFF all options under iCloud sync menu.
Right now, the only thing that keeps "iTunes accounts" from pulling cellular data is turning Cellular Data completely OFF, but I don't want to do this because I lose some messaging and voicemail functions and I need to be able to use Find My Phone. I have two identical iPhone 5c's on this account. One is running iOs 8.1.2 and the above settings control it's data usage nicely. The other phone is running iOs 8.1.3 and this one uses 50-100 mb a day even with all the above settings off and the phone almost always on wifi.
I am aware that the phone will lose it's wifi connection when asleep, but that shouldn't be a problem if all the apps/settings are already set not to use cellular data. What am I missing. I've read a bunch of threads on this issue and they all suggest settings I already have OFF.

My personal phone is on 8.1.2. My daughter's phone is 8.1.3.
It is her phone that is currently having this problem, but I reported it under my account; sorry for the confusion.
My phone has had some data problems in the past, but I have been able to control them by keeping almost all data options OFF and the overall switch ON. My usage is back to less than 50 mb per month which makes sense since my phone is almost always on wifi and I don't use data dense applications.
Everything about my daughter's phone is the same as mine except for the 8.1.3 upgrade. She does use things like Instagram more than I do, but I have them all set to not use Cellular Data and the option to change these settings is locked. When I look at the usage on her phone, it isn't her apps that are pulling unexpected data; it's "iTunes accounts" under system services. All the options under iTunes/App Store (auto downloads, home sharing, etc.) and all the iCloud options are already OFF.

Why does apple phone support suck when a simple coreaudiod problem should be a simple answer?

I have a problem with a 4 month old iMac that has a problem with coreaudiod. When coreaudiod is in the correct directory the computer is unuseable so I called Apple support. Once I explained they told me that I would have to pay #35 for support to get help. I didn't just call first thing I tried as many solutions that I found on the web and nothing has worked. Currently I use the iMac with coreaudiod moved so I can acutally use the machine but of course I have no audio or video at all. I would understand if it was older than a year or more but this machine is still brand new and shouldn't have this problem and I should just be given the help needed. It looks like the only option I have is to return it to where I bought it and get a refund which is of course a massive pain.
I will attempt to resolve for a short time more but it doesn't look good for this computer. This is my fifth Mac and the first time I have had a serious problem so have not had the issue of a lack of support.
If anyone can add anything to help resolving this I would appreciate it but even that won't help my thoughts on apple support.

Greetings,
If the issue was occuring the first day you owned your computer then that is worth noting. However if it started over time that means that something added to / done to the computer modified the Mac OS. It is worth thinking about what may have led to the issue as if you got a new computer and install / do the same thing again it may cause the issue again.
Coreaudio is integral to OS X. If it is not functioning then reinstalling the OS would be the first step: http://docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp1599.html
If that does not resolve the issue then an Erase and Install will remove whatever changes were made and take your system back to the way Apple made it (and working): http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh27903.html
As you've owned 5 macs and are an experienced computer user I'm sure you keep backups but for anyone else who might read this post, make sure you have backups of your data before you reinstall your OS or erase your system: http://support.apple.com/kb/HT1553
Once you've completed your erase, only migrate your User accounts back, not the entire system, otherwise you'll get the same issue back again: http://support.apple.com/kb/HT4889
Cheers.

How to tell if my wifi is working and my phones not using data when Im connected to wifi

My data is sky high and I have a feeling my wifi isn't worKing... How do I tell if when I'm connected to wifi that it isn't sucking up all my data ?

If the wi-fi symbol is showing at the top of the screen, then you are using wi-fi.
Some things, like visual voicemail, use cellular data not wifi

Does imessage use data when not in a wifi conection?

how does imessage send a message? does it use the phone signal and send like a normal text message, or does it use the #g network and wifi conection? if it uses the 3g network how much data does it use?

It uses your data/wifi
Your phone knows when to switch from imessage to sms message because it knows when your texting whether or not the recipient has iOS5 or not if it does the bubbles will be blue(Data/WIFI) if is a regular text it will be green(TXT) hope this helps

Why does my phone not save when I add an event to Calendar?

I have been unable to save events on Calendar. Does anyone know why and how to fix it?

Check Settings > Sounds
Look at "Ringer and Alerts" there. Is it set correctly (up a reasonable amount, "change with buttons" = "On"?
Is "Ringtone" set to something reasonable? You can click the actual ringtone and hear a sample of how it should sound.

IOS 4 - Why does my phone vibrate twice when I receive a new email?

My email is set up as an exchange server for gmail. Whenever I receive a new email, it vibrates. I go to check the email, and it marks it as read. All is good, but then 15 minutes later, my phone vibrates again and makes the new email noise, even though there is no new email. Any ideas?
I have an iPhone 4

Settings > Sounds > Text Tone > Vibration > choose what you like.
I see you're new here. Here's a link to the iPhone User Guide.
Good day.

Why does calendar automatically use gmt when entering an event time? I have Cupertino time zone selected everywhere.

When entering a new event onto the calendar on my iPhone 5C, I select a time (in my time zone - which is selected, as far as I can tell, in every place it appears as a choice). The event shows at the selected time and a second later the GMT time shows in parentheses underneath the event title. When I go to edit, the time appears as GMT. I can change it in the edit screen and it works, but how can I get it to automatically show the right time - as it has done until I installed the latest upgrade.
Thanks.

Hi b_e_sutton,
You may need to disable Time Zone Support in Settings -> Mail, Contacts, Calendars.
iOS: How to adjust Time Zone Support for calendars
http://support.apple.com/en-us/HT202195
All my best,
Allen

Why does my phone get hot at time's?

It doesn't happen every day, put there are times my phone gets hot even when I'm not using it then the battery drains fast and I have to charge it again. It's not the battery area that gets hot.

There is no damage to my phone. This is the second Samsung Galaxy S5 that I have received. The first one did the same thing, then went dead.  I only charge my phone at night when I go to bed and unplug it in the morning. When it does get hot, for some unknown reason, I have to charge it again during the day just to have cell phone access. It doesn't happen on a daily basis. It's just concerning as to why the Samsung Galaxy S5 is doing this.  Teffanie M Stark
      From: Verizon Wireless Customer Support <[email protected]>
To: Teffanie Stark <[email protected]>
Sent: Wednesday, October 29, 2014 2:49 PM
Subject: - Why does my phone get hot at time's?
#yiv9730055397 img
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A message from the Verizon Wireless Community
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Why does my phone get hot at time's?
created by Verizon Wireless Customer Support in Android - View the full discussion             I know this is not a good experience with your device starky69. Is there any damage to the device? How long have you had the phone? Which phone do you own? Do you keep the phone on the charger at all times when its not being used?
Kinquana_VZW
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NFL Mobile App Used Data When Not Open

I used the NFL Mobile App last night for the first time. I connected to my WIFI thinking it wouldn't use any data. But it did anyway. And then during the night when the app was closed it used a whole lot of data on its own. I have notifications turned off. Why should this be using data when not open? And why should it be using data when on WIFI?

To have to go to settings, apps, find the app and then force stop is
a lot of steps just to stop an app. Not really an acceptable solution.
However, I re-installed the app. Opened it to make sure it worked ok. Made
sure my WIFI was on during all this. Then went to apps and did a force stop.
Took several tries to get it to stop for some reason. Later I noticed my phone
seemed to be using a lot of battery for some reason. Re-booted phone to make
sure all apps had closed. Went back in and checked the NFL app. It was no
longer stopped. I force stopped it again. Took several tries. Waited a few minutes
and checked again. It was no longer stopped. For some reason it won’t stop. So
I had to un-install it again.
Not sure why all this is happening with this particular app, but I can’t take the
chance of inadvertent data or battery usage. So it will remain un-installed until
someone tells me the problem has been fixed. It’s a shame as since this is one
of the perks of my Verizon account, I feel I have been slighted. I can’t believe I’m
the only one having this issue.
Jim

Why does my iPhoto quit unexpectedly when transferring pics to 32gb memory stick

why does my iphoto quit unexpectedly when transferring pics to a 32gb memory stick at the same place each time?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Why does my phone get duplicate emails

Why do I receive duplicate emails

There is no damage to my phone. This is the second Samsung Galaxy S5 that I have received. The first one did the same thing, then went dead.  I only charge my phone at night when I go to bed and unplug it in the morning. When it does get hot, for some unknown reason, I have to charge it again during the day just to have cell phone access. It doesn't happen on a daily basis. It's just concerning as to why the Samsung Galaxy S5 is doing this.  Teffanie M Stark
      From: Verizon Wireless Customer Support <[email protected]>
To: Teffanie Stark <[email protected]>
Sent: Wednesday, October 29, 2014 2:49 PM
Subject: - Why does my phone get hot at time's?
#yiv9730055397 img
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A message from the Verizon Wireless Community
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|   |
Why does my phone get hot at time's?
created by Verizon Wireless Customer Support in Android - View the full discussion             I know this is not a good experience with your device starky69. Is there any damage to the device? How long have you had the phone? Which phone do you own? Do you keep the phone on the charger at all times when its not being used?
Kinquana_VZW
Follow us on Twitter @vzwsupport    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Android by email or at Verizon Wireless Community
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© 2014 Verizon Wireless
Verizon Wireless
One Verizon Way
Mail Code: 180WVB
Basking Ridge, NJ 07920
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Why does my phone use data when hooked up to wifi in the middle of the night?

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