Why does my photosmart 7510 freeze when trying to print from Sudoku app?

I have had my Photosmart 7510 printer for about a week now and am generally very pleased with it. However, whenever I try to print a Sudoku from the Sudoku App the printer screen freezes and the only way to get the printer working again is to switch it off and on. All in all, I have tried this about 20 times over several days and it froze every time apart from ONCE where it worked fine. Any ideas please? I have tried deleting and re-adding the app as well as disabling and re-enabling web services. Othe apps that I have tried seem to work perfectly. Thanks.

Hello,
How are you connected to the printer, USB or wireless?

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I read through your post about the issues you have been having since changing your router to the Linksys WRT1900AC. From how you are describing it, the printer itself seems okay without the new router, as your previous router setup worked fine and a the local connection to your computer works fine. The hardware is proving out to be okay.
I do recommend contacting Linksys to see if they can configure the settings for you as it is not communicating with the printer.
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Good luck, thank you for posting in the community!
R a i n b o w 7000I work on behalf of HP
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Why does my photosmart 7510 freeze when trying to print from Sudoku app?

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