Why does my Pixma-Printer not print the right format of the pdf?

Hello guys,
I have a problem with printing on my Pixma MX925 that only happens in Acrobat Pro and Reader.
If I want to print an A4 document for example, the printer prints only an envelope-sized area or uses the wrong paper. Even if I set the print-settings to the right document-dimension.
It works if i say "print as a picture" but that is not the solution.
Has anyone an idea?

printer model?
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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