Why does my printed page contain text that is no in the original

The word document or  Power  Point may containe "the cow jumped over the moon" but the printed page will contain "the )""jumEp over the moon"
I downloaded the  most recent  driver but the problem persist....is it a software issue or a printer issue?
John 
[Personal Information Removed]

Hi , Welcome to the HP Forums! I see that your printed page contains text that is not in the original. I am happy to help!  For further assistance, I will need some more information:  The Product/Model Number of your printer. (ie: HP Photosmart 7520, etc.) Follow instructions in this link. Finding Your HP Product Model Number.If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.If the printer is connected, Wireless, Ethernet, or USB.If the printer is able to make copies.If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.The name of the printer you are printing from.  In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!  Please see this post, Want Good Answers? Ask Good Questions, by , so you can get the most out of these forums.   Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

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