Why does my replacement iPod nano 7th gen not sync?

I've just got a replacement iPod nano 7th gen after my last one was faulty (suddenly having white screens etc) - exact same model type. I've charged it, and when I put the new replacement iPod in the computer it makes the regular sound to let me know its recognised the iPod. The iPod shows the 'connected - eject before disconnecting' sign so that part of it seems to be working.
I then go to devices looking to sync the music into my new iPod and then when I do that the 'Sync' button is grey and will not let me progress to sync. This is the problem I am having and I need help.
Let me know if you need any more information, thank you.

I am a UK resident btw If that helps.

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Hey VandanaR,
Thanks for the question. Based on the information you have provided, it sounds like you are unable to sync your iPod because it is not connecting to iTunes. If you are experiencing this issue on a Windows computer, you can follow the applicable article from this resource:
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http://support.apple.com/kb/TS3716
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Hello, Bram66.
Thank you for visiting Apple Support Communities.
I would recommend making sure you are using an Apple branded Lightning to USB cable, the MacBook Pro is connected to power and that you are not using a USB hub or docking station when charging the iPod nano. If you are still experiencing issues after making the above changes, see the troubleshooting steps in the article below.
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Hey VandanaR,
Thanks for the question. Based on the information you have provided, it sounds like you are unable to sync your iPod because it is not connecting to iTunes. If you are experiencing this issue on a Windows computer, you can follow the applicable article from this resource:
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Hi cindywindy,
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Hello Abbey,
I would recommend the steps in this article named iOS: Device not recognized in iTunes for Windows found here http://support.apple.com/kb/TS1538. While the title of the article describes a symptom a bit different from yours, I feel the troubleshooting is still relevant.
If that does not resolve the issue, then I would suggest this article to help troubleshoot the USB connection.
iOS: Troubleshooting USB connection
http://support.apple.com/kb/ts1286
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Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
From: How to reset iPod
http://support.apple.com/kb/ht1320
Take care,
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Hello, M.Ram.
Thank you for visiting Apple Support Communities.
I understand that the screen on your iPod nano is black, but is recognized by iTunes. Take a look at the troubleshooting article below as it may provide some troubleshooting steps that may help. However, if the issue persists, see the section labeled Issue not resolved.
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Hello Abbey,
I would recommend the steps in this article named iOS: Device not recognized in iTunes for Windows found here http://support.apple.com/kb/TS1538. While the title of the article describes a symptom a bit different from yours, I feel the troubleshooting is still relevant.
If that does not resolve the issue, then I would suggest this article to help troubleshoot the USB connection.
iOS: Troubleshooting USB connection
http://support.apple.com/kb/ts1286
And lastly, resetting it just may do the trick.
How to reset an iPod nano (7th generation)
Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
From: How to reset iPod
http://support.apple.com/kb/ht1320
Take care,
Sterling

Why does my replacement iPod nano 7th gen not sync?

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