Why does my screen turns black and I have to reset the phone to make it work?

My phone is fully charged when suddenly the screen turns black it doesnt matter if I push the buttons the screen still is black, I have to reset the phone to make it work. When the screen is black and if you call you can hear is ringing but my phone does not sound.
I had a bad experience with this phone, to tell you the truth I dont even want it anymore, I have other apple products and they are excellent and had worked fine but the iphone is a dissapointment to me.

Go to an Apple store.

Similar Messages

(Mountain Lion) suddenly the screen turns black, and I have to use the switch to turn it on. And, the screen turns to zoom, and the only way to turn to normal is to close the window and start all over again?

(Mountain Lion) suddenly the screen turns black, and I have to use the on/off switch to turn it on. And, the screen turns to zoom, and the only way to return to normal is to close the window and start all over again?

Does the screen go black while you are using the machine? ...or after it has sat idle for a bit?
If it happens while you're using the machine, check to see if a hot corner has been set for sleep. You can do that here: System Preferences > Desktop & Screen Saver > Screen Saver and click the button labelled "Hot Corners..." in the lower right.
If it happens after a bit of idle time, that's normal sleep behavior. The delay can be adjusyed here: System Preferences > Energy Saver.
In either case, pressing any key on the keyboard should bring it out of sleep.
Re zooming -
If this happens while in Safari, and you are using an Apple Magic Mouse, a default setting applicable to it is that a soft double-tap on the mouse will zoom the Safari window. A second double-tap will bring it back.
If it is the entire screen that is zooming, Control plus scroll gesture on the mouse will zoom the whole screen. Repeat with the opposite scroll gesture to bring it back.

Why does my screen turn black when I play iTunes while working on iPhoto?

Why does my screen turn black when I play ITunes while working on iPhoto? I can't click off of the screen but get a message that reads Shut down computer by pressing button in back then turn computer back on by pushing button in back. That's followed by Chinese letters (which I cannot read). I have had other problems when playing iTunes (actually, a radio station on the Internet) while working on iPhoto. Before, I got a window that would pop up and tell me I had no disk space available, that I would have to quit applications that were open. Not many were open.
It would be nice if I could solve this problem once and for all.
Thanks in advance for all the suggestions. I truly appreciate your help.
Jan

That was easy. Thanks. Jan
Interval Since Last Panic Report: 1949305 sec
Panics Since Last Report:          1
Thu Feb 6 15:29:32 2014
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81d89ff3, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff7acd4a2a7c, CR3: 0x0000000085d3b000, CR4: 0x0000000000000660
RAX: 0xffffffff4bffff56, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0x0000000000000000
RSP: 0xffffff807867b7c0, RBP: 0xffffff807867b800, RSI: 0xffffff7acd4a2a7c, RDI: 0xffffff8065292000
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0xffffff7f81d44200, R11: 0xffffff800f8b45e8
R12: 0xffffff8065292000, R13: 0xffffff807867b860, R14: 0x0000000000000001, R15: 0xffffff7acd4a2a7c
RFL: 0x0000000000010286, RIP: 0xffffff7f81d89ff3, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff7acd4a2a7c, Error code: 0x0000000000000000, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff807867b470 : 0xffffff8000220792
0xffffff807867b4f0 : 0xffffff80002c4794
0xffffff807867b6a0 : 0xffffff80002da55d
0xffffff807867b6c0 : 0xffffff7f81d89ff3
0xffffff807867b800 : 0xffffff7f81d8a694
0xffffff807867b890 : 0xffffff7f81d8b4ed
0xffffff807867b8d0 : 0xffffff7f81d472a1
0xffffff807867ba40 : 0xffffff7f81d8bd6d
0xffffff807867bb00 : 0xffffff7f81d44346
0xffffff807867bb60 : 0xffffff8000655f3e
0xffffff807867bb80 : 0xffffff800065681a
0xffffff807867bbe0 : 0xffffff8000656fbb
0xffffff807867bd20 : 0xffffff80002a3f08
0xffffff807867be20 : 0xffffff8000223096
0xffffff807867be50 : 0xffffff80002148a9
0xffffff807867beb0 : 0xffffff800021bbd8
0xffffff807867bf10 : 0xffffff80002af140
0xffffff807867bfb0 : 0xffffff80002dab5e
      Kernel Extensions in backtrace:
         com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81d390 00->0xffffff7f81dfbfff
            dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 b0000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f8089e000
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80865000
BSD process name corresponding to current thread: iPhoto
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 11526391261403
last loaded kext at 23020191300: com.apple.driver.AppleHWSensor    1.9.5d0 (addr 0xffffff7f8234b000, size 28672)
last unloaded kext at 522057763087: com.apple.driver.AppleFileSystemDriver    13 (addr 0xffffff7f8254c000, size 12288)
loaded kexts:
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.driver.AppleBluetoothMultitouch    70.12
com.apple.filesystems.autofs    3.0
com.apple.iokit.IOBluetoothSerialManager    4.0.8f17
com.apple.driver.AudioAUUC    1.59
com.apple.driver.AppleMikeyHIDDriver    122
com.apple.driver.AppleHDA    2.2.5a5
com.apple.driver.AppleUpstreamUserClient    3.5.9
com.apple.driver.AppleMikeyDriver    2.2.5a5
com.apple.driver.AppleBacklight    170.2.2
com.apple.driver.AppleMCCSControl    1.0.33
com.apple.driver.AppleLPC    1.6.0
com.apple.driver.AGPM    100.12.75
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.2.3
com.apple.driver.ApplePolicyControl    3.1.33
com.apple.GeForce    7.3.2
com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d8
com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.8f17
com.apple.driver.AppleUSBCardReader    3.0.6
com.apple.driver.AppleIRController    312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    33
com.apple.iokit.SCSITaskUserClient    3.2.1
com.apple.iokit.IOAHCISerialATAPI    2.0.3
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.1.0
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleFWOHCI    4.9.0
com.apple.driver.AirPort.Atheros40    505.67.1
com.apple.driver.AppleAHCIPort    2.3.1
com.apple.nvenet    2.0.17
com.apple.driver.AppleUSBHub    5.1.0
com.apple.driver.AppleUSBEHCI    5.1.0
com.apple.driver.AppleUSBOHCI    5.1.0
com.apple.driver.AppleEFINVRAM    1.6.1
com.apple.driver.AppleHPET    1.7
com.apple.driver.AppleACPIButtons    1.5
com.apple.driver.AppleSMBIOS    1.9
com.apple.driver.AppleACPIEC    1.5
com.apple.driver.AppleAPIC    1.6
com.apple.driver.AppleIntelCPUPowerManagementClient    195.0.0
com.apple.nke.applicationfirewall    3.2.30
com.apple.security.quarantine    1.4
com.apple.security.TMSafetyNet    8
com.apple.driver.AppleIntelCPUPowerManagement    195.0.0
com.apple.driver.AppleMultitouchDriver    231.4
com.apple.driver.IOBluetoothHIDDriver    4.0.8f17
com.apple.kext.triggers    1.0
com.apple.iokit.IOSerialFamily    10.0.5
com.apple.driver.DspFuncLib    2.2.5a5
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.iokit.IOSurface    80.0.2
com.apple.iokit.IOAudioFamily    1.8.6fc18
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleGraphicsControl    3.1.33
com.apple.driver.AppleHDAController    2.2.5a5
com.apple.iokit.IOHDAFamily    2.2.5a5
com.apple.nvidia.nv50hal    7.3.2
com.apple.NVDAResman    7.3.2
com.apple.iokit.IONDRVSupport    2.3.4
com.apple.iokit.IOGraphicsFamily    2.3.4
com.apple.iokit.IOFireWireIP    2.2.5
com.apple.driver.IOPlatformPluginLegacy    5.0.0d8
com.apple.driver.IOPlatformPluginFamily    5.1.1d6
com.apple.driver.AppleSMC    3.1.3d10
com.apple.driver.AppleUSBBluetoothHCIController    4.0.8f17
com.apple.iokit.IOBluetoothFamily    4.0.8f17
com.apple.iokit.IOSCSIBlockCommandsDevice    3.2.1
com.apple.iokit.IOUSBMassStorageClass    3.0.3
com.apple.iokit.IOUSBHIDDriver    5.0.0
com.apple.driver.AppleUSBMergeNub    5.1.0
com.apple.driver.AppleUSBComposite    5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.1
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.1
com.apple.iokit.IOFireWireFamily    4.4.8
com.apple.iokit.IO80211Family    420.3
com.apple.iokit.IOAHCIFamily    2.0.8
com.apple.iokit.IONetworkingFamily    2.1
com.apple.iokit.IOUSBUserClient    5.0.0
com.apple.iokit.IOUSBFamily    5.1.0
com.apple.driver.NVSMU    2.2.9
com.apple.iokit.IOHIDFamily    1.7.1
com.apple.driver.AppleEFIRuntime    1.6.1
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    177.11
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.DiskImages    331.7
com.apple.iokit.IOStorageFamily    1.7.2
com.apple.driver.AppleKeyStore    28.18
com.apple.driver.AppleACPIPlatform    1.5
com.apple.iokit.IOPCIFamily    2.7
com.apple.iokit.IOACPIFamily    1.4
System Profile:
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Serial ATA Device: ST3500418ASQ, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GA11N
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x26200000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1003, 0x06400000 / 3
USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x020b, 0x06430000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 6

Why does my screen turn blue and freeze every time i try to plug in my 'mini display to hdmi' cable into my thunderbolt port in order to use an external monitor?

why does my screen turn blue and freeze every time i try to plug in my 'mini display to hdmi' cable into my thunderbolt port in order to use an external monitor? it only works if i turn the computer on with it already plugged in.

Do you have gfxCardStatus installed? Is your monitor set to "Integrated" or "Discrete". You want it set to Discrete to drive the external HDMI display.
Try resetting the PRAM and SMC
<About NVRAM and PRAM>
<Intel-based Macs: Resetting the System Management Controller (SMC)>
Are you sure you have a good miniDisplayPort to HDMI cable?
Do you have another HDMI display you can test against (your neighbor's HDMI capable TV).
Do you have friend that can test the cable using their Mac and maybe their TV or a monitor that has HDMI input.

I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call

Hey there jjroca,
It sounds like you are unable to make or recieve phone calls because the screen goes black. I would start by quitting all the running apps on the device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If that does not resolve the issue, I would use the troubleshooting in the following article, named:
iPhone: Troubleshooting issues making or receiving calls
Thank you for using Apple Support Communities.
Take care,
Sterling

Why does Siri say she can't take any request and I have to reset my phone so she can work ?

Happens quite often Siri says I am very sorry about this but icant take any request right now please try again and she loads for a 3 minute and the says this I have to reset the phone settings to get it to work but it is getting annoying
I tries turning Siri on and off and also resetting wifi renewing lease etc.

Thanks James, I just tried Siri again and it worked fine on two tests.
Does this Problem happen often? I have had my Iphone5 for about two weeks and this is the first time I have
had the problem. My 3gs used Siri to dial phone numbers or use the address book to dial and I never had a problem with it.
Thanks for posting the system status page.

Why does my screen turn blue and lock up the computer?

Screen randomly turns blue, I have to restart the computer to get it back up.

Your newer mouse has a scroll wheel plus keys on the side. Those keys on the side activate screen features in the default configuration, so when you unwittingly squeeze or touch the sides of the mouse, windows can move around, you are activating Expose (a feature that lets you see many windows at once).
Go to System Preferences, select Mouse. You can turn OFF those side buttons (which will stop the behaviors you noticed) or assign them to other functions. You can also configure other features of the mouse to your liking.
The old mouse doesn't have these extra buttons so you don't have the problem with it.

Why does iphoto screen go grey and a spinning wheel in the middle of the page and nothing else

can someone tell me why i always get a spinning wheel in the middle of the page and nothing else when trying to open iphoto

Either the program, the iPhoto Library or the iPhoto preference file is hosed.
First thing is first, backup your user file folders to a external hard drive and disconnect.
The easiest (and most likey the cause of your issue) to fix would be the iPhoto preference file
iPhoto preference file fix
Look in your /Users/Library/Preference for a file like
com.apple.iphotopreferences.plist
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com.apple.iphoto.plist
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If your on Snow Leopard you reboot holding c from the 10.6 grey installer disks (only) that came with your comptuer and simply reinstall OS X 10.6 which will reinstall iPhoto (the 10.6.3 Snow Leopard retail disk doesn't have iLife)
If you purchased iLife from the boxed set, then reinstall it.
If you had iLife from 10.5 and your on 10.6 or 10.7, or got it free with 10.6 and now on 10.7, then your going to have to wait until you try the next step (then extract iPhoto from the installer disk using Pacifist or purchase iLife)
Rebuild iPhoto Library
If that doesn't resovle your issue you can right click (or control click) on the iPhoto Library and "Show Package Contents" inside will be a folder with all your original photo's. Copy these out and move the iPhoto Library out of the Pictures folder and rename it (if you can) so iPhoto can't find it.
Then restart iPhoto and see if it creates a new iPhoto Library, then simply import the pictures from the copy you made.
If it fails to work after this, there is a corrupted picture in your iPhoto, you'll have to repeat the same process with importing a few pictures at a time until you can locate the corrupted ones.

HT1430 When Im playing Fast and Furious 6 suddenly the screen is locked and I have to Reset the device, Thanks!

This issue is in the iPad 4

Kadelcn wrote:
Already Restored it. But the result is same. Pls suggest alternate way
The Basic Troubleshooting Steps are:
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Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
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Can anybody say why In the layer menu the background color is white when opening a layer mask, and why does it automatically turns black by simply opening the layer mask properties menu? The vector mask is white anyway.

Can anybody say why In the layer menu, the background color is white when opening a layer mask, and why does it automatically turns black by simply opening the layer mask properties menu? The vector mask is white anyway.

Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I went to update my ipad 2 and the screen turned black and now it does not turn on what do i do

I WENT TO UPDATE MY IPAD 2 AND THE SCREEN TURNED BLACK AND NOW IT DOES NOT TURN ON, PLEASE HELP!!

THANK YOU FOR THE SIDE BAR SOLUTIONS, ITS WORKING AGAIN !!

When I shut the lid to my computer and then open it again the screen comes on and then goes black and I have to press random keys to make it show again. Does anyone know why this is happening?

When I close my lid to make the computer sleep and I open it back up again when I am ready to use it the screen turns on and then turns black. I have to press random keys to make the screen show again. Any help is greatly appreciated!

First, before you sleep your MBP, make sure you either scroll down the Apple menu to sleep your machine, or do it even more easily by pressing CMD-OPTION - DiskDrive (upper right hand corner of your keyboard). I wouldn't just close your machine to let it sleep.
It's hard to know exactly what's happening, but here are a few pointers.
1. Go to System Preferences/Energy Saver and make sure you've set a sleep time of more than two or three minutes. Your machine may be trying to sleep too early. In the same preferences, set Computer Sleep to more than ten minutes, to make sure you don't get an unintentional sleep.
2. Take a look for third-party applications you might have installed.
Post here with your results!

Screen turns black and shuts down unexpectedly- help!

screen turns black and shuts down unexpectedly- help!

Try:
iPod touch: Hardware troubleshooting
iOS: Not responding or does not turn on

Screen turned black and makes some sort of an alarm sound

Does anyone knows a solutions for this: my intel iMac was on all afternoon till suddenly the screen turns black and it starts making some sort of an alarm sound "tuut tuuut". I tried restarting but nothing changes. I tried restarting from the installation Disc with C-key but no result. As a matter of fact i can't even get the disc out of my iMac anymore. Thanx

That sounds like hardware problems, I suggest you call your local Apple Store to my an appointment for them to check it out for you.

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Why does my screen turns black and I have to reset the phone to make it work?

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