Why does my Share Name ID get reset every month?

With my personal account, I prefer to be identified on the receiving end as "WIRELESS CALLER". I can change this on my account. However, once a month my Share Name ID gets reset back to my account name. After updating this one a month for the last four months, I realize the problem is not on my end.
Verizon, what's up?
Thanks.

Hello, and thank you for responding. I really appreciate it.
The steps you specified are exactly what I have been doing, yet the account resets back to my name. To get it change back to WIRELESS CALLER takes the following steps and 48+ hours.
1) Once my account has been reset back to my first and last name, the Share Name ID screen shows no specific radio button being selected, yet shows the message:
Your name is currently displayed as "WIRELESS CALLER" on Caller ID enabled devices.
2) I select the middle radio button, my actual name (using your example) and click submit.
3) Wait 24 hours.
4) I return to the Share Name ID screen and select the WIRELESS CALLER radio button, then click submit.
5) Wait 24 hours.
A caller ID device now shows my name as WIRELESS CALLER.
The indeterminate radio button and incorrect text in step 1 is the key.
Thank you.

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