Why does my sync keep canceling

Am trying to sync a new iphone and I'm getting the message candling sync. My iphone and computer are both updated...can someone give me other ideas as to what I should do.

Place your iphone into dfu mode by holding the power button and home button at the same time until the phone shuts off then release the power button but continue holding the home button (WARNING ONLY DO THIS IF YOU HAVE A BACKUP OF YOUR PHONE JUST INCASE THE PROCESS GOES WRONG FOR SOME REASON). Then plug it into your computer and itunes should detect it. Itunes will then download the latest firmware and then install it. It will then ask for the Apple ID used to activate the phone (HAVE THE TO HAND AS IT SPEEDS UP THE PROCESS). Then instead of clicking restore from backup just set up as new then go through the steps like you did when you first got your iphone.
I only placed those warnings in to cover my own back. It usually always works but there are some rare occasions that some people find it doesn't work.
Thanks

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