Why does my yellow not print on my HP OfficeJet Pro 8500 wireless

If I have a full Yellow cartridge, why doesn't it print with yellow.

Hi nbrazill
I would be happy to help you.
I understand your full yellow cartridge isn't printing.
Check the date on the cartridge to make sure it is still in warranty.
Here is a url for print quality issues to determine why the yellow isn't printing.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Duplex Printing on a HP OfficeJet Pro 8500 Wireless Printer

Duplex printing - 1. How do you change the settings to make the printer print on both sides of a single sheet of paper?
                         2. How do you change the settings to make the printer print on both sides of a single sheer of paper and
                              when it prints the backside of the sheet it rotates the text so that when you read the text you FLIP it
                              up vertically to read the backside rather than just turning the over to read the text on the backside.
I thought I knew the answer to this question - but yesterday when I printed an Owner's Manual for a friend the printer printed 10 sheets that you had to FLIP the sheet over to read the text on the other side (Note: FLIP was not "X"'d. Then when I printed again I changed the setting so that FLIP was "X"d and it printed with the orientation that I needed (just turn the sheet over to read the text on the backside of the sheet).
NO instructions about "Printer Settings" came with the printer so I am in the dark about "HOW TO" things. As I said before I thought I need how to do it - but it performed exactly backwards as I had thought,,,Have I got TOO old to remember HOW TO set up settings? Would appreciate help with this and where I can do to get info about HP Printer Settings. Thanks in advance.
Kakki
This question was solved.
View Solution.

Hi,
I assume you are using Windows 7
For 1)
Click Start. Go to "Devices and Printers".
Double Click on the printer icon.
Click Customize Printer
Click Preference
Select "Print on both sides" and select "Flip on long Edge"
For 2)
Repeat the same steps but select "Flip on short Edge"
You can find the same preferences when you click on preferences on the print menu (Ctrl + P)
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Printing on an HP Officejet Pro 8500 wireless

How do you get the Ipad to recognize my HP Officejet Pro 8500 wireless, and vise versa?

http://support.apple.com/kb/ht4356

HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500 Wireless (Vista x64) Will not print after Sleep Mode

Hello,
As the title says the printer does not print after coming back from sleep mode. Before entering sleep mode the printer works fine and is responsive. After coming back from sleep mode the printer is still responsive (buttons on the touch screen can be pressed) but unfortunately does not accept any print jobs. Currently, I restart the printer to get it to print. It is connected wirelessly through WRT610N Linksys Router. Any suggestions or solutions would be greatly appreciated.
-Artem Durytskyy

I have been having the same problem all during my warranty period. But no one ever told me it was a firmware problem until two days ago connected to the sleep mode for the wireless one. Supposedly, they have downloads for wire ones now online which I found for 909a and 909b, but not 909g which is wireless. Now I am out of warranty and they won't replace it. I have a long history with tech support since early 2010. Right now, they are sending me a power adapter to try, said to turn off sleep mode (which I dont' know how). Then I told them I found online a firmware download, Apr 2010 to update firmware. My current version is different that the one listed for the download. So, I'm going back to TS to have them fool with it. Has anything worked for you?
Officejet Pro 8500 Wireless, A909g. It's been a problem from the beginning

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraS

Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company.

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Iphone e print/air print issues with HP Officejet Pro 8500 Premier All-in-One A909n

I downloaded the 4.2 upgrade for iphone thinking I would be able to print from my HP Officejet Pro 8500 Premier All-In-One A909n. I have upgraded the HP firmware. I have turned my printer on and off. I get an error message that says "No printer found." I am not able to contact HP due to my warranty being expired--even though I bought the extended warranty from the store. Please help. Thanks!

This printer is listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01619067&lc=en&dlc=en&cc=us&product=3857218#N46...
has offering eprint. However, some community messages say that it does not work.
I have not been able to get an email address set up for the printer, or to figure out whether or not it is web services enabled.
It does not have the icon on the touch screen that is shown in the hp instructions.
Any clues out there?

HP Officejet Pro 8500 wireless all-in-one printer

Just bought second-hand HP Officejet Pro 8500 wireless all-in-one printer. Have no clue how to get it working. I plugged it in and it seems to be operational, but when trying to print, it did not work. Have an HP Pavilion laptop with Windows 8.1. Can anyone help me?

Hi @trudi39 , and welcome to the HP Forums!
I can see from your post you are experiencing print issues. I would like to help!
Do you receive any errors?
Does it print a blank page, or nothing at all?
Are you connected via wireless, ethernet or a USB cable?
In the meantime, I would recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8500 Wireless All-in-One Printer- A909g Product Code Differences

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

Officejet Pro 8500 wireless printer

How can printer be set to only print black and not color?

1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working

Hello!
I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless All-In-One Printer from a long time ago. I don't have the disc version of the driver, since I purchased the printer before Windows 8 came out, so I tried to download it from the HP website. Whenever I try to run it, however, it says that it is extracting, but once the extract is finished, nothing happens. The Installation Wizard doesn't pop up, and there is no error message explaing it. Help please?
Thanks!
This question was solved.
View Solution.

Hi,
Can I check if your Officejet Pro 8500 is A909 or A910? Alternatively, you can install the class driver built into Windows 8 to print to your printer. There are also a couple of Windows Store apps (HP AiO Remote and HP Scan and Capture) that would work with your printer.
I work for HP.

Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems.

I Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems. Trying to print docs or files from the iPad usuall gets me a page that looks scrunched up to one side. Is there a good printer app (preferably free or shareware) that I could get or is there a patch, new driver, new firmware or something for the 8500 that would allow good printing fro the iPad wirelessly?

The latest firmware version for your printer is DLM1FN1006BR; you can verify yours by printing out a self test page via the front panel of your printer.
Also, the HP ePrint Home & Biz app supports printing over your local wireless network, so please verify if your printer is connected to the same access point as your iPad2. You are also able to verify connectivity by typing your printer's ip address within the address bar of your safari web browser.
Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.
I am an HP employee.

Officejet Pro 8500 wireless printer says there's a paper jam. No jammed paper found. Windows Vista

Officejet Pro 8500 wireless printer says there's a paper jam. Have followed all the steps suggested on HP site...No jammed paper found. Using Windows Vista.
Read on ablog that there are sometimes false "paper jam" notices. Anyone else experience this problem?

1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Why does my yellow not print on my HP OfficeJet Pro 8500 wireless

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