Why does new PSE 8 and 9 both crash on my new Toshiba laptop with Windows 7?

Question

I bought new PSE Elements 8 and 9 and both crashed immediately on my new Toshiba Satellite P 755 laptop with Windows 7 64 bit OS. I tried going into Properties of PSE 9 and going to Compatability and putting in Windows 7 but it didn't do any good. Please help!

Answer 1

Hi,
Please try couple of probable solutions as mentioned below:
Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
Solution 4:
On the drive on which you have installed PSE,on my machine it is on C:
Go  to C:\Program Files\Adobe\Photoshop Elements  10\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.
Now launch PSE and check if it works.
For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743