Why does pdf not convert to word?

I have Adobe Reader XI and I am unable to export a PDF document to Microsoft Word.  Help.

Hi freinshiptexas,
Reader itself doesn't allow you to convert to Word; you need an ExportPDF subscription to do that. If you have a subscription and are unable to access ExportPDF, please make sure that you have the most current version of Reader by choosing Help > Check for Updates. Install any available updates, as earlier versions could prevent you from accessing your ExportPDF subscription.
Best,
Sara

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