Why does signal vary on network extender?

was recently supplied a network extender by Verizon, does help with signal when working correctly but though all four lights are blue on extender, sometimes we have full signal on our phones and sometimes it drops to one or two bars for no apparent reason (even if standing next to the extender)??? Disconnecting power from the extender and resetting it restores full signal, did we get a defective unit?  phones are (2) moto droid maxx's and an iphone 5s

    Jwhitler,
We're happy to assist in troubleshooting your Network Extender.   I know how important it is to be able to receive your calls and be able to depend on them.  When did this start occuring?  You stated that disconnected the power regains full signal for you.  How often do you have to perform this reset?  Are you able to move the location of the Extender?
We look forward to hearing some further details so we can assist in finding resolution.
TrevorC_VZW
Follow us on Twitter @VZWSupport

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