Why does text not format correctly when pasting into outlook?

I am attaching a Screenshot of an email to better help you understand.
Basically, I receive an email from customer. I draft an email to respond and send to my boss to get approval. Once my boss approves, I go back to my original sent email and copy and paste into a reply to the original email from my customer but for some reason in Outlook for Mac it doesn't format correctly. It always pastes the text in a sorda column if you will, as though word wrap isnt working. When I send it, it looks even worse to the customer, especially if they are looking at it on a phone. I have looked high and low and cant find an answer. Thanks in advance!
FYI I copied and pasted the text into "Pages" to show exactly what it is doing.

Try the Microsoft forums.
Microsoft Support – Office for Mac
Microsoft Support – Office for Mac (2)

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Why does text not format correctly when pasting into outlook?

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