Why does the Alexa Tool only show "private"? (No rankings at all.)

Hello,
Since the last update the Alexa Ranking Tool is not showing any rankings for any site. It constantly shows "private".
I've tried everything recommended and checked every setting but I can't find the problem.
Regards,
Lizzi.

Hello cor-el,
Thank you for your reply.
I've checked all those things and the settings are all fine. The tools menu displays the "Start Private Browsing". As I understand it that means I'm not in private browsing mode.
I've done a complete system cleanup and rebooted a couple of times but it still says private. Update says I have the latest version of Firefox.
I'm wondering if I should revert back to the previous version and see if the tool works again but I don't know how to do that.
Regards,
Lizzi.

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