Why does the Chat window not open for the Apple Store

I was at the Apple Store and clicked on the "Chat Now" button and tried the other "Chat" link.  Both brought up a pop-up link but the window was blank.  I tried it several times to no avail.
I thought I would send it back to Apple as feedback but I could not find a feedback option in the menu.
I am using the latest version of Safari, 6.0.2 (8536.26.17)

Hello am-i-will
Move your mouse near the header and a menu should pop up and then you should have an option to download your attachments.
Mail (Mavericks): View, save, and delete attachments
http://support.apple.com/kb/PH14931
Regards,
-Norm G.

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