Why Does the Creative ZEN freeze so mu

If Creative is going to have the negligence to deny their customers a quality product, then the the least they could do, is make an external, easily accessed reset button. Not some mysterious switch in a tiny pin hole. It seems like I must always be carrying around a safety pin, either that or constantly be scanning the ground for a sharp twig. Their advice to not stick anything sharp into the reset hole is ridiculous. What else could fit into it's Whenever I turn on the player or switch songs, I have to cross my fingers. From reading some of the posts here, it looks like this is a very common issue. If Creative is going to have the negligence to deny their customers a quality product, then the the least they could do, is include some sort of reset stick that's included with the package. After an attempt to remedy the 'frozen screen problem' with a bent staple, the only thing that changed is the sound of something rattling around inside the Zen. My experience with this MP3 player, and the other Zen I had before it, certainly was not worth the price of this product. If the customer service is as bad as the people in these forums say... then this is going to make a wonderful gift for my trash can.
:angry:

Andrew_106 for information on how to install the Creative Cloud Desktop application please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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