Why does the editing feature work at times and not at other times ?

I have paid for the right to edit documents created as PDF's.  Now when I sign in and try to edit the documents the program only works once in a while. 

Hi Sara,
Yes, the Export PDF subscription is what I am having trouble with.
For example,  when I open and Export a file as attached to remove our vendors information and substitute our company info to provide export documentation for
our lumber shipments I am not able to edit the document.
I bought the subscription for this exact purpose to save having to recreate these documents on my own time. This is very time consuming as it must be done by hand
in Excel.
I was able to edit a similar document yesterday but today, no dice ???
Sincerely,
[private information removed]
WILL WHAT WE DO TODAY - SPEAK WELL OF US TOMORROW

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       Solarize 14.2.1 x001  ©1993-2014 Adobe Systems Incorporated - from the file “Solarize.plugin”
       Spatter 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Spherize 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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       Vanishing Point 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
       Variance 14.2.1 x001  ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
       Water Paper 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       Wave 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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       Wind 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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       ZigZag 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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       BackgroundFilter 2.200, Copyright © 2003-2012 Google - from the file “BackgroundFilter.plugin”
       Color Efex Pro 4 4.200, Copyright © 2000-2013 Google - from the file “Color Efex Pro 4.plugin”
       Dfine 2 2.200, Copyright © 2003-2012 Google - from the file “Dfine2.plugin”
       FineStructuresFilter 2.200, Copyright © 2003-2012 Google - from the file “FineStructuresFilter.plugin”
       HDR Efex Pro 2 2.100, Copyright © 2000-2013 Google - from the file “HDR Efex Pro 2.plugin”
       HotPixelsFilter 2.200, Copyright © 2003-2012 Google - from the file “HotPixelsFilter.plugin”
       Merge to HDR Efex Pro 2 2.100, Copyright © 2000-2013 Google - from the file “HDR Efex Pro 2 Automation.plugin”
       Nik Collection Selective Tool 2.105, Copyright © 2000-2013 Google - from the file “SelectivePalette.plugin”
       ShadowsFilter 2.200, Copyright © 2003-2012 Google - from the file “ShadowsFilter.plugin”
       Sharpener Pro 3: (1) RAW Presharpener 3.100, Copyright © 2000-2012 Google - from the file “SHP3RPS.plugin”
       Sharpener Pro 3: (2) Output Sharpener 3.100, Copyright © 2000-2012 Google - from the file “SHP3OS.plugin”
       Silver Efex Pro 2 2.100, Copyright © 2000-2013 Google. - from the file “Silver Efex Pro 2.plugin”
       SkinFilter 2.200, Copyright © 2003-2012 Google - from the file “SkinFilter.plugin”
       SkyFilter 2.200, Copyright © 2003-2012 Google - from the file “SkyFilter.plugin”
       StrongNoiseFilter 2.200, Copyright © 2003-2012 Google - from the file “StrongNoiseFilter.plugin”
       Viveza 2 2.100, Copyright © 2012 Google - from the file “Viveza2.plugin”
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Kuler
       Adobe Exchange
    Installed TWAIN devices: NONE

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