Why does the HP Solution Center say that my Photosmart premium C309g-m is disconnected.

When I double click the HP Solution icon it opens but says my printer is disconnected and the ink levels are not available. I have a wireless connection and everything prints fine.
Tenbears
This question was solved.
View Solution.

OK, well, it looks happy, huh?
At this point I would go to Start > All Programs > Hewlett-Packard > [your printer model] > Uninstall and uninstall all of the HP software.
Restart your PC.
Get the latest software for your printer from the "Support & Drivers" link at the top of this page and install it, choosing a "Network" installation type when it asks.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
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Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
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Try using the scrubber built into the software, then reinstalling from the current download available on the website.
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1. Insert CD into drive, and then cancel the installer
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5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
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Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
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Using Windows 7 and LR 5 when I look at the Keyword List a certain keyword has 7 pictures but when I check the Library Filter with that keyword 350 pictures are shown which includes the 7 pictures that have the keyword. Why does the Library Filter showi

Using Windows 7 and LR 5, when I look at the Keyword List a certain keyword has 7 pictures but when I check the Library Filter with that keyword 350 pictures are shown which includes the 7 pictures that have the keyword. Why does the Library Filter showing pictures that do not match the query

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Why does the HP Solution Center say that my Photosmart premium C309g-m is disconnected.

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