Why does the latest version of HP Support Assistant crash every time I try to use it?
I have an HP 6730f desktop with Windows 7 preinstalled. Recently, I was advised to upgrade the HP Support Assistant program by HP through an update message. Upon doing so, I am unable to start the program without an error message that states that a serious problem has occurred and the program must close. I have since uninstalled the program entirely. I would, however, be satisfied with the Support Assistant that came with the computer, but wonder why the updated version does not work...?
Hello PCJim,
Have you tried reinstalling the program since uninstalling? It could of just been a bad install that required needing to uninstall / reinstall.
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Process: Motion [274]
Path: /Applications/Motion.app/Contents/MacOS/Motion
Identifier: com.apple.motion
Version: 4.0.3 (729)
Build Info: Motion-7290000~62
Code Type: X86 (Native)
Parent Process: launchd [99]
Date/Time: 2011-08-24 10:00:53.575 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 10153 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 2130 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: 300E66FB-E51D-479F-B8A3-A48FAAEED9BE
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000058
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit 0x96f31610 -[NSWindow setLevel:] + 106
1 com.apple.AppKit 0x9724c6fe -[NSApplication(NSColorPanel) orderFrontColorPanel:] + 474
2 com.apple.prokit 0x00220256 -[NSProColorWell activate:] + 67
3 ...pple.proinspector.framework 0x0016a6bb -[OZColorWell activate:] + 121
4 com.apple.prokit 0x00222eee -[NSProColorWell mouseDown:] + 1970
5 com.apple.AppKit 0x97068a58 -[NSWindow sendEvent:] + 5549
6 com.apple.prokit 0x001e391e -[NSProPanel sendEvent:] + 264
7 com.apple.AppKit 0x96f8160b -[NSApplication sendEvent:] + 6431
8 com.apple.prokit 0x001c0040 -[NSProApplication sendEvent:] + 1901
9 com.apple.motion 0x0000839b 0x1000 + 29595
10 com.apple.AppKit 0x971cc21f -[NSApplication _realDoModalLoop:peek:] + 806
11 com.apple.AppKit 0x971cb945 -[NSApplication runModalForWindow:] + 273
12 com.apple.ozone.framework 0x00ae2a33 -[OZProjectSettingsCtrl adjustSettings:newProject:] + 163
13 com.apple.ozone.framework 0x008344e2 -[OZObjCDocument editProjectSettings:] + 98
14 com.apple.AppKit 0x96f91a26 -[NSApplication sendAction:to:from:] + 112
15 com.apple.prokit 0x001bd414 -[NSProApplication sendAction:to:from:] + 127
16 com.apple.AppKit 0x96f918d9 -[NSMenuItem _corePerformAction] + 435
17 com.apple.AppKit 0x96f915ca -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
18 com.apple.AppKit 0x96f914b6 -[NSMenu performActionForItemAtIndex:] + 65
19 com.apple.AppKit 0x96f91469 -[NSMenu _internalPerformActionForItemAtIndex:] + 50
20 com.apple.AppKit 0x96f913cf -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
21 com.apple.AppKit 0x96f91313 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
22 com.apple.AppKit 0x96f85a55 NSSLMMenuEventHandler + 404
23 com.apple.HIToolbox 0x938ccc2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
24 com.apple.HIToolbox 0x938cbef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
25 com.apple.HIToolbox 0x938ee7f3 SendEventToEventTarget + 52
26 com.apple.HIToolbox 0x9391ae87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
27 com.apple.HIToolbox 0x9393fb90 SendMenuCommandWithContextAndModifiers + 66
28 com.apple.HIToolbox 0x9393fb47 SendMenuItemSelectedEvent + 121
29 com.apple.HIToolbox 0x9393fa5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
30 com.apple.HIToolbox 0x9390f160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
31 com.apple.HIToolbox 0x9390e8bb _HandleMenuSelection2 + 465
32 com.apple.HIToolbox 0x9390e6d9 _HandleMenuSelection + 53
33 com.apple.AppKit 0x96f7ef96 _NSHandleCarbonMenuEvent + 285
34 com.apple.AppKit 0x96f53b46 _DPSNextEvent + 2304
35 com.apple.AppKit 0x96f52dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
36 com.apple.AppKit 0x96f151f3 -[NSApplication run] + 821
37 com.apple.prokit 0x001c03f6 NSProApplicationMain + 326
38 com.apple.motion 0x000055de 0x1000 + 17886
39 com.apple.motion 0x00002746 0x1000 + 5958
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9803f382 kevent + 10
1 libSystem.B.dylib 0x9803fa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9803ef59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9803ecfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9803e781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9803e5c6 start_wqthread + 30
Thread 2: com.apple.CFSocket.private
0 libSystem.B.dylib 0x98037ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9125cc83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x98046259 _pthread_start + 345
3 libSystem.B.dylib 0x980460de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x98018afa mach_msg_trap + 10
1 libSystem.B.dylib 0x98019267 mach_msg + 68
2 com.apple.CoreFoundation 0x9121d30f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9121c3f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91222334 CFRunLoopRun + 84
5 com.apple.DVCPROHDMuxer 0x26a5198f AVS::DestroyAVCDeviceController(AVS::AVCDeviceController*) + 317
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x98046aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9804675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x980483f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.ozone.framework 0x00a2bddb OZExecutionUnit::executeLoop() + 75
4 com.apple.ozone.framework 0x00a2bede OZExecutionUnit::executeLoopWrapper(void*) + 94
5 com.apple.procore.framework 0x019cc0a8 PCThread::startup(void*) + 18
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x98046aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9804675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x980483f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.ozone.framework 0x00a2bddb OZExecutionUnit::executeLoop() + 75
4 com.apple.ozone.framework 0x00a2bede OZExecutionUnit::executeLoopWrapper(void*) + 94
5 com.apple.procore.framework 0x019cc0a8 PCThread::startup(void*) + 18
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x98046aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9804675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x980483f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.ozone.framework 0x00a2bddb OZExecutionUnit::executeLoop() + 75
4 com.apple.ozone.framework 0x00a2bede OZExecutionUnit::executeLoopWrapper(void*) + 94
5 com.apple.procore.framework 0x019cc0a8 PCThread::startup(void*) + 18
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x98046aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9804675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x980483f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.ozone.framework 0x00a2bddb OZExecutionUnit::executeLoop() + 75
4 com.apple.ozone.framework 0x00a2bede OZExecutionUnit::executeLoopWrapper(void*) + 94
5 com.apple.procore.framework 0x019cc0a8 PCThread::startup(void*) + 18
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x98046aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9804675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x980483f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.ozone.framework 0x00a2bddb OZExecutionUnit::executeLoop() + 75
4 com.apple.ozone.framework 0x00a2bede OZExecutionUnit::executeLoopWrapper(void*) + 94
5 com.apple.procore.framework 0x019cc0a8 PCThread::startup(void*) + 18
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 9: QTKit: QTSurfaceRendererScheduledDisplayThread
0 libSystem.B.dylib 0x98018afa mach_msg_trap + 10
1 libSystem.B.dylib 0x98019267 mach_msg + 68
2 com.apple.CoreFoundation 0x9121d30f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9121c3f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91222334 CFRunLoopRun + 84
5 com.apple.QTKit 0x95a9d226 QTSurfaceRendererScheduledDisplayThread + 164
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 10: QTKit: QTVisualContextImageProviderWorkLoop
0 libSystem.B.dylib 0x98018afa mach_msg_trap + 10
1 libSystem.B.dylib 0x98019267 mach_msg + 68
2 com.apple.CoreFoundation 0x9121d30f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9121c3f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91222334 CFRunLoopRun + 84
5 com.apple.QTKit 0x95a99465 QTVisualContextImageProviderWorkLoop + 128
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 11: QTKit: QTSurfaceRendererScheduledDisplayThread
0 libSystem.B.dylib 0x98018afa mach_msg_trap + 10
1 libSystem.B.dylib 0x98019267 mach_msg + 68
2 com.apple.CoreFoundation 0x9121d30f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9121c3f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91222334 CFRunLoopRun + 84
5 com.apple.QTKit 0x95a9d226 QTSurfaceRendererScheduledDisplayThread + 164
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 12: QTKit: QTVisualContextImageProviderWorkLoop
0 libSystem.B.dylib 0x98018afa mach_msg_trap + 10
1 libSystem.B.dylib 0x98019267 mach_msg + 68
2 com.apple.CoreFoundation 0x9121d30f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9121c3f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x91222334 CFRunLoopRun + 84
5 com.apple.QTKit 0x95a99465 QTVisualContextImageProviderWorkLoop + 128
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x98018b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x980466e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x980755a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x94b84b90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x94b848ce TSWaitOnSemaphoreCommon + 511
5 ...ickTimeComponents.component 0x941a3e35 ReadSchedulerThreadEntryPoint + 4698
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x98018afa mach_msg_trap + 10
1 libSystem.B.dylib 0x98019267 mach_msg + 68
2 com.apple.CoreFoundation 0x9121d30f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9121c3f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9121c221 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x94ebd2c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x94e84564 -[NSThread main] + 45
7 com.apple.Foundation 0x94e84514 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x98046259 _pthread_start + 345
9 libSystem.B.dylib 0x980460de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x98018b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x980466f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9808f05f pthread_cond_wait + 48
3 com.apple.AppleProResCodec 0x2d70a40b IcpDecompressorComponentDispatch + 1771
4 libSystem.B.dylib 0x98046259 _pthread_start + 345
Thread 16:
0 libSystem.B.dylib 0x98018b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x980466f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9808f05f pthread_cond_wait + 48
3 com.apple.AppleProResCodec 0x2d70a40b IcpDecompressorComponentDispatch + 1771
4 libSystem.B.dylib 0x98046259 _pthread_start + 345
Thread 17:
0 libSystem.B.dylib 0x98018b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x980466f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9808f05f pthread_cond_wait + 48
3 com.apple.AppleProResCodec 0x2d70a40b IcpDecompressorComponentDispatch + 1771
4 libSystem.B.dylib 0x98046259 _pthread_start + 345
Thread 18:
0 libSystem.B.dylib 0x98018b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x980466f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9808f05f pthread_cond_wait + 48
3 com.apple.AppleProResCodec 0x2d70a40b IcpDecompressorComponentDispatch + 1771
4 libSystem.B.dylib 0x98046259 _pthread_start + 345
Thread 19:
0 libSystem.B.dylib 0x9803e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9803e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9803e5c6 start_wqthread + 30
Thread 20:
0 libSystem.B.dylib 0x9803e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9803e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9803e5c6 start_wqthread + 30
Thread 21:
0 libSystem.B.dylib 0x98046aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x980729c5 nanosleep$UNIX2003 + 188
2 libSystem.B.dylib 0x98072903 usleep$UNIX2003 + 61
3 com.apple.AppKit 0x970bce2d -[NSUIHeartBeat _heartBeatThread:] + 2039
4 com.apple.Foundation 0x94e84564 -[NSThread main] + 45
5 com.apple.Foundation 0x94e84514 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x98046259 _pthread_start + 345
7 libSystem.B.dylib 0x980460de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96f315b4 ecx: 0x00000001 edx: 0x00000000
edi: 0x023cba00 esi: 0x9772ec0c ebp: 0xbfffe058 esp: 0xbfffe020
ss: 0x0000001f efl: 0x00010246 eip: 0x96f31610 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000058
Binary Images:
0x1000 - 0x3ffe7 com.apple.motion 4.0.3 (729) <5343B1F6-DD6F-9A9F-F263-D3F523A3E4CF> /Applications/Motion.app/Contents/MacOS/Motion
0x143000 - 0x179ffa com.apple.proinspector.framework 4.0.2 (761) <F27F2F3B-ADAD-523A-63F3-1566C8151CC5> /Library/Application Support/ProApps/SharedA/Frameworks/ProInspector.framework/Versions/A/ProInspect or
0x19c000 - 0x3d4fff com.apple.prokit 7.0.1 (1331.1) <327AFA15-E955-02EF-3E57-E2558B645698> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
0x4dc000 - 0x4ebfff com.apple.AERegistration 1.2 (77) <5D18C47F-6F9E-0C4C-8875-24A14A97186D> /Applications/Motion.app/Contents/Frameworks/AERegistration.framework/Versions/ A/AERegistration
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0x98cb9000 - 0x98d32ff7 com.apple.PDFKit 2.5.1 (2.5.1) <A068BF37-03E0-A231-2791-561C60C3ED2B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x98d33000 - 0x98decfe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x98e8e000 - 0x98f90fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib
0x98f9c000 - 0x98fa1ff7 com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x98fa2000 - 0x98fabff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x98fac000 - 0x9901bff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9901c000 - 0x99020ff7 libGIF.dylib ??? (???) <2123645B-AC89-C4E2-8757-85834CAE3DD2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9904c000 - 0x9908cff3 com.apple.securityinterface 4.0.1 (40418) <FED0C1B5-469E-ADFF-308E-C10B6A68AE45> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9908d000 - 0x9915efe3 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <1C3E1CEF-6E88-4EAF-8A6E-4EC4C5642DDB> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x9915f000 - 0x99207ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99219000 - 0x992b6fe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x992b7000 - 0x992c2ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x992c3000 - 0x992caff7 com.apple.agl 3.0.12 (AGL-3.0.12) <A5FF7623-9F55-0364-AD9B-42CF13C677C1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x992cb000 - 0x992fefff libTrueTypeScaler.dylib ??? (???) <0F04DAC3-829A-FA1B-E9D0-1E9505713C5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x992ff000 - 0x992ffff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x99300000 - 0x9931ffe3 libexpat.1.dylib 7.2.0 (compatibility 7.0.0) <82E6F83F-9667-2E39-1D9D-4A49C642527D> /usr/lib/libexpat.1.dylib
0x99410000 - 0x99425ff7 com.apple.iChat.InstantMessage 5.0.5 (747) <4E1D077E-3733-5565-ADB9-C9B2C3EC89BE> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x99426000 - 0x99428ff7 com.apple.QuickTimeH264.component 7.6.6 (1783) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x99431000 - 0x99431ff7 com.apple.Carbon 150 (152) <8F767518-AD3C-5CA0-7613-674CD2B509C4> /System/Library/I am having exactly the same problem. Any help would be much appreciated
-
I highlight the photos I want to share, go to Photo Mail, select the addressees and press "Next". I then get the error message: "Elements Organizer has stopped working" and I have to close the program down.
This is obviously a bug in the program and needs fixing. Has anyone else encountered it and found a solution. (I might add that the same crash happens if I try to use the "Email attachments" function.)Hi,
Are you running on a Windows system?
If so, use the windows explorer to navigate to one of the following files according to your system.
64bit system: "C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
32bit system: "C:\Program Files\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
Right click on that file and select Run as Administrator then try your email again.
You should only have to do this once.
Good luck
Brian
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