Why does the message "looks like spam or a virus" appear when sending a picture from my phone?

Photos sent to the printer come up with a message saying it looks like spam or a virus. Photo printed ok first time, now gives that message in the jobs listing.  Emailed from an Android phone to an HP Photosmart 6510.

The "spam/virus" message often occurs because the email did not contain any text in the subject line. Please try re-sending an email to your printer and adding text in the email's subject line.
I want to be sure that the information provided has completely resolved the issue.  Please reply to this email and let me know whether or not the issue has been resolved.  If the issue persists, please include the following pieces of information so that I may assist you further:
1. Are there any attachments being sent? If so, which attachment file type is being used (PDF or Word documents, JPG photos, etc)?
2. Which email address/addresses are used to send ePrint emails?
3. The results of a test email (success/fail) which will help isolate the source of the issue. Please follow the instructions below:
a. Type the word "test" in the subject line
b. Type the word "test" in the email body
c. Do not include an email signature
d. Do not include an email attachment (documents/photos/etc.)
Please include the results of this test email in your reply.
I hope the initial set of steps resolved the issue but look forward to providing you additional support if necessary.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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