Why does the mic not work in the phone app?

The microphone has stopped working on my phone. However this only occurs during the use of the phone. The mic works fine for voice memo. Anybody have a solution for this? The apple store could not help.

Did you do any of the basic troubleshooting steps, as needed, described in the User Guide?
Restart phone
Reset phone
Restore in iTunes using a backup
Restore as a new phone, without using a backup

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