Why does the norwegian apple store deem this text inappropriate for a gift box?

"Gratulerer med 25 års dagen! Jeg Elsker Deg! Masse Kyss og Klemmer fra Meg."
.. and why don't they have web support for the store? or at least a contactable web administrator?
Don't they want feedback on when they loose customers due to broken functionality in the store?
Well they lost me as a customer in this case.

No, not a refurbished phone. Brand new in the packaging from Vodafone. I am currently researching the alleged "third party hardware" and believe it is the dock connector that Apple claim they didn't put there. These retail at about £4.99. Believe me, if I had had a third party repair of a £4.99 piece of kit I would just do it again not take it to Apple to try and fix. There is no logic to it. I'm not going to go down the cynical route of the fact that this "intruder discovery" was made whilst the phone was out of my sight being worked on by their repair staff!?!?
I have also discovered there is no one to email at Apple to complain. The only suggestions appear to be phoning or the Genius Bar. Obviously, I've been to the Genius Bar to be told that they won't do anything because of this mysterious intruder in their phone.
Further, I am now in a position where I cannot dispute that the phone has been opened as it now has; by Apple. The staff admitted that before they opened it "it didn't appear to have been opened before" but they stuck by their "we won't do anything" stance upon their discovery.
I've got a photo of the inside of the phone and to my untrained eye everything appears immaculate. None of of the screw heads, numerous of which would have to be removed and replaced for the "intruder" to get in there, are marked in anyway. Can't see why anyone would go to the trouble.
The phone isn't even under warranty so it's not like I'm trying to get a new for old - I just wanted it fixed by the "experts".
Rest assured, I will get to the bottom of this.

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Why does the norwegian apple store deem this text inappropriate for a gift box?

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