Why does the phone dial pad disappear when my finger gets near the screen?

Phone problem - the touch dialpad works for the primary number called, but goes blank as soon as my finger gets near the screen when I try to enter an extension number. Air Gesture, Motion, and Palm Motion are all turned off. Why does this happen? How can I correct it?

    Hi VettelessinCT,
Woo Hoo! Glad to hear that your issue has been resolved. Device support if you ever need it http://bit.ly/yN1P80 .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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