Why does  the restore process crash after 15 minutes?  I have tried five times and it stops every time.

My new iPad quit recognizing my password after two days.  I have tried five times to restore it and every time it seems to be working ok (downloading) and then it tells me that iTunes can't recognize my iPad without entering my password.  Of course it no longer recognizes my password so there is no way out of this catch-22.  The tech support member in the chat room suggested using my old laptop running windows 7 instead of my new iMac retina 27.*

Hi Go to Settings Restore back to Factory settings. Since ios 7 everything can be done over your WiFi You don't need to use your PC unless you have lost your Firmware. Try Restore over your WiFi. Use same password Apple ID. Cheers Brian

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