Why does the sign into Adobe ID keep showing up in Captivate?

This shows up each time I start Captivate 7. I've tried to register with my serial number and it says I can't because it's a volume license. I sign in with my Adobe ID, and this screen goes away, only to reappear when I launch it again. I select  Sign in from the Help menu, I sign in, and it goes away. I go back to the Help menu and it still says Sign In.
What the heck? This is so annoying? Is Captivate going to stop working for me???

Windows 7 Enterprise, 64 bit
Yes, I have internet on the computer
Working on a network domain with proxy server, but I also tried from home, with only the internet connection, no work connection and got th esame problem.
I have other Adobe software, and a license key for Captivate 6, as well. I just upgraded but I was given a new install. I list all my products on your adobe site, Captivate shows, with a different license key. I can't seem to enter this license key or get the stinkin message to stop displaying. I'm afraid it will expire and I won't be able to use it.
I also have Acrobat X pro.
Sophia

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