Why does the sleep/wake button replacement program in Thailand take longer time?

It's already 2 weeks but the repair is not yet done.

Contact Apple for support and service
Any damage to the casing will invalidate any warranty or work carried out under this programme.

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I brought iphone 5 in US. But i had gone back to Vietnam. I want to replace the sleep wake button. My iphone 5 serial number i entered is eligible for "iphone 5 sleep/wake button replacement program. Expired day of program??? Can isend my iphone to US?

And if i want to change iphone 5s, requirements?? Thanks!

Hi tamseny,
It appears that you may have a hardware issue with the sleep/wake button on your iPhone 5. Please go to the following web page
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
and enter in your serial number to see if you qualify for the replacement program. Thanks for using the Apple Support Communities!
Cheers,
Bradenh

How to go about Iphone5 sleep/wake button replacement program in Saudi Arabia

The sleep/wake button of my iphone5 doesn't work. Aware of the replacement program but literally no help from the service provider in KSA. It's been 4 months since my warranty expired. Any ideas anyone?

m.rahil wrote:
My iPhone 5 falls under both Battery and Sleep/Wake button replacement program. It was given to me as a gift by somebody and I found out that the country of purchase was US. Most of the time we can get Apple product in the market that originally purchased in the US and then brought and sold to different countries. When I contacted Apple Technical support for my replacement, I was told that I need to send my phone to US for this repair. I am currently in United Arab Emirates and don't know many people in US whom I can send the phone to take it to the Apple Store for repair. Since Apple has authorized service providers and Store in my country of residence, can you please provide the solution in this regard that is much more convenient than sending the phone to US?
Will await a simpler solution and reply.
Rahil
You were given the solution already by Apple, why do you feel you need to ask again?
There are no international warranty.
Your two options 1. send it to someone in the U.S. 2. fly to the U.S. that is all.

I phone 5 sleep/wake button replacement program

The sleep/wake button on my iPhone 5 has become unresponsive. I checked apple web site and my iphone is eligible. I'd like to know if it can be replaced if I go to an apple store in the istanbul / türkiye but it doesnt change. they said we are new store. if you bought iphone 5 in usa we cant change because no complete agrement between us and america you should go to europe store or usa store.
what sould ı do to change my iphone 5 in turkey

Hi Alper Kenber,
I’m sorry to hear your iPhone is having an issue with the sleep/wake button. In order to get started on the repair you will need to use the form on this page -
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
You should note what it states near the bottom -
Apple may restrict or limit repair to the original country of purchase.
So it is possible that you may have to return the iPhone to the United States in order to get it repaired.
Thanks for using Apple Support Communities.
Best,
Brett L

IPhone 5 Sleep/Wake Button Replacement Program

Hi, I am from the UAE and I'm new here.
Was hoping to get some advice on how to proceed with the lock button replacement program.
I got the phone as a gift, so I don't know where it was bought from. (There are no Apple stores in the UAE)
My concern is whether this replacement program is still valid if your warranty is expired.
I put in my serial key on the website and it said that my phone was eligible for the replacement.
However, when I called Apple in the UAE they redirected me to one of their trusted agents. When I called the agent they took down my serial number to check if my device was eligible for the replacement program. After having checked that, I was told that due to my warranty having expired they couldn't do the repair for me. The agent said that they could offer me a replacement where I would have to pay AED 1,600 (USD 435.61) and they would provide me with a new iPhone 5 with the same specifications as my current one.
Any advice on how to proceed would be greatly appreciated!
Thanks!

vrajwani wrote:
I wanted to find out whether devices with expired warranty are still eligible for this program.
Yes.
From Apple:
"The program covers iPhone 5 models for 2 years after the first retail sale of the unit."

IPhone 5 Sleep/Wake Button Replacement Program is ....!!!

Dear Sir / Madam
I am an owner of Iphone 5 whose serial number is F2******TTP from Turkey. I have been facing with an issue of my phone's sleep and wake button. You published a switch program about phones facing this issue. I contacted your support center in Turkey about this issue. On my first call I was directed to Zorlu Center Apple Store in Turkey. When I contacted with Apple Store I was told that my iphone would be changed as part of your switch program but I had to go to Zorlu Center Apple Store. As I live in Northwest of Turkey 1500 km away from Istanbul I made arrangements and spend a lot money for transportation and accomodation. A few days before my appointment day I called Zorlu Center Apple Store again to ensure that my Iphone would be changed. But I was told that it would be useless to go to my appointment because they wouldn't fix my issue me in Zorlu Center Apple Store. I was really mad. When I asked them how could I fix my issue they said me that any Apple Store in Europe could support me in fixing my issue. Then I planned a trip to Europe. Firstly I went to Apple Store - I Gigli in Florence and then Amsterdam Apple Store. They demanded 250 Euros for changing my Iphone with a new one though you have a switch program. I tried to explain this situation and told all the phone calls I have made with Aplle Support Center but with a very rude manner they again told me they couldn't repair my phone and I had to pay for a possible change.
I have been suffered for months now. I haven't been supported by your Support Center and several Apple Stores. I was misdirected by your Call Center they told me that I would fix my issue in any Apple Store in Europe and went to several Apple Stores in Europe for nothing.
I was really disappointed by your company. I was misinformed and and was damaged financially and morally by your company. I called your Support Center Turkey and recorded complainments several times but nobody has called me or informed me about my complaints. Now I demand you to stand behind your Iphone, resolve my problem and recover my financial and moral damage. Otherwise I have to go to court and mail all the media offices about this situation and make everybody be informed about your company's unfair and rude manner. It is really upsetting for such a big company to disappoint its customers. I hope you you will give me feedback as soon as possible and find a solution about my problem.
Yours Sincerely,
<Edited by Host>

This is a user to user forum and not Apple.
Sorry to hear of your plight but the users here will be unable to assist you.
Contact Apple through the Contact us link in the lower right of this page.

Why does the sleep/snooze button shut off what's playing?

My 6th generation nano touch has a sleep/snooze button that used to be programable in minutes. Then it became a pause button, now when the screen saver is activated the whole thing shuts off in the middle of a listen! Help!

You don't have the headphones plugged all the way in. Check the headphone jack on the Nano and clean it if necessary then insert the headset jack until the plastic is flush with the body of the Nano.

Sleep/wake button replacement program

Saya Agung dari Bali,
Saya memiliki iphone 5 32GB, namun tombol sleep/wake nya tidak berfungsi baik. Kemudian saya melihat ada program penggantian tombol sleep/wake gratis dari Apple, saya masukan SN iphone saya dan match untuk mengikuti program tersebut. Lalu saya bawa device saya ke Authorized service di Bali yaitu Global yang berlokasi di Jln. Imam Bonjol, Denpasar. Setelah dicek di sana, dikatakan kalau program itu mengganti device yang bermasalah dengan device yang baru bukan menggantikan tombolnya saja. Namun dikatakan disana dari pihak Apple pusat belum memberikan device penggantinya, sehingga tidak bisa dilakukan tindakan apapun dan harus menunggu email dari pihak apple untuk info lebih lanjutnya.
Karena merasa tidak puas maka saya menanyakan langsung ke Apple support, mereka mengatakan program tersebut mengganti tombolnya saja bukan penggantian unit secara utuh. Jika rekan-rekan disini memiliki masalah yang sama dengan program tersebut atau mungkin sudah mengikuti program tersebut dan mendapat solusi saya mohon sedikit informasinya.
Terima kasih, salam kenal. Agung.

There's a link at the bottom of the page.

IPhone 5 Sleep/Wake Button Replacement Program - Ireland

Hi,
My phone has a malfunctioning Power button and is eligible for a replacement. I live in Ireland. There is no option for Ireland under country. How do I go about getting a replacement? I will also require a loan phone so don't want to send it away for an extended period of time.
Regards,
Gavin

Following is a link to the program for Ireland: https://ssl.apple.com/ie/support/iphone5-sleepwakebutton/
Not sure why, but Ireland was temporarily missing in the country selection when I first tried; I then used Google, found the above, then went back to the US site and Ireland was available from there.

My phone is rejected for the sleep wake button replacement programme although it has a valid serial number..

As mentioned, my phone has a valid serial number for the replacement programme, but at the same time, my camera is broken.
I took my phone to an apple service centre, they accepted my phone, gave me an official receipt and told me that it will take 2 weeks. However, when I went back to the service centre to get my phone after 2 weeks, the person said my phone cannot be replaced as it has a faulty camera. Seriously? I waited for 2 weeks, and this is what I get ?
1. Is it true that my phone cannot be replaced due to other hardware problems ?
2. If my phone cannot be replaced, why didn't anyone from the service centre call to inform me instead of having me wait for 2 weeks and telling me that they cannot replace my phone ? Why did they even accept the phone in the first place ?

There aren't any physical damage to the phone, I didn't drop it, it happened just one day, I tried to open the camera and it's just black screen. I clicked the capture button and there's no response.. Just like that. the front camera still works.

Why does my iPhone 4s stall when I turn on the sleep/wake button and how do I fix it

I was just wondering why my iPhone 4s stalls when I press the
Sleep/wake button? And how do I fix it?

Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

HT1430 My iPhone 4 will not power on. When connected to iTunes it shows battery at 100%. Pressing and holding the sleep/wake button does nothing; just a black screen.

My iPhone 4 will not power on. When connected to iTunes via my computer, it is recognized and shows fully charged battery. Pressing and holding the sleep/wake button does nothing; just a black screen. Any suggestions?

Only way is to bring it to the Apple Store and use the warranty if it hasn't expired

HT1430 My ipad mini is frozen in an app and the home button is stuck. Pressing down on the sleep/wake button does not give me the red slider to turn the ipad off. Is there any other way I can reset?

My ipad mini is frozen in an app and the home button is stuck. Pressing the wake/sleep button does not bring up the red slider to turn the ipad off. Is there any other way I can reset the ipad? Can I remove the battery? and then put it back in?

barbarafromnl wrote:
Can I remove the battery?
No the battery is non removable.
Try a Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

Ipod nano 6th gen - the sleep/wake button does not respond. already tried resetting, restoring.Help!

ipod does not respond when i press the sleep/wake button.
it only comes on when plug in to power supply or using the resetting method (pass and hold the sleep/wake & vol down button).
tried restoring and after restoring, ipod screen hangs, does not respond at all. same for sleep/wake button...
lost! can someone help pls!

Hello Ryan,
Since it sounds like you have already tried all the usual and available troubleshooting techniques, I would make a trip to your local Apple store/Genius Bar and have them take a look at it. Your iPod is still under Apple's 1 year warranty that cover any defects (but not accidental damage!).
B-rock

HT1414 my ipad with retina eye updated to IOs 7 not able to boot ....the normal way of pressing the sleep/wake button and the home button does'nt work....any ideas i think that IOs 7 is a crap cos form the time i loaded it it was shaky...now my ipad is d

my ipad with retina eye updated to IOs 7 not able to boot ....the normal way of pressing the sleep/wake button and the home button does'nt work....any ideas i think that IOs 7 is a crap cos form the time i loaded it it was shaky...now my ipad is dead

If it is one year old minus one day it is still under warranty. If it is more than a year since you purchased it then yes, the warranty has expired.
Millions of iPads have been sold. Most continue to function long after their warranty has expired. Check the many requests about updating the iOS on the original iPad on these forums and you'll see that there are many iPads still working after three years. My iPad 2, which I had for over two years is still working well for my son in law who took it over from me when I bought a new one.
Given that there will always be a few iPads that fail early. Most of those will be covered under warranty. But some will fail after the warranty has expired and before the owner expected it to. I'm sorry to hear that you are in this category. Take your iPad to an Apple store and have it looked at. They will provide you with alternatives, one of which is to purchase a like model to the one that failed at a discount. You can then know your options and make the best choice for you.

Why does the sleep/wake button replacement program in Thailand take longer time?

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