Why does the sound not work on my iPad air ?

The sound won't work on the iPad air I got 4 Xmas but I'm not sure if Apple will accept it back as I'm not sure when it was bought. The sound works on FaceTime and iMessage ring tones but not on apps/YouTube. It doesn't say head phones when I change the volume an I have shut the iPad down I've tuned the ringtone switch on and off , I've cleared all apps ,I've tried to look throughout settings but nothings working. Some times it works some times not .eg.as I left the house to pick my son up I was on an app and the sound was normal.it was normal when I looked on YouTube too when I came back but now. no sound only on iMessage and face time it did this the other day to and it hasn't been knocked .HELP ME!

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

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Why does the sound not work on my iPad air ?

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