Why does Trial Premiere Pro CC 2014 crash as soon as the Workspace Appears?

I've just started my trial of premiere pro but everytime I open the program I'm allowed to choose new project and input the name and then it shows me the workspace for a brief second and then instantly crashes. My computer specs are listed below but I do not think that is the cause of the crash. Any help would be greatly appreciated.
Intel Core i5-3337U [email protected]
12GB RAM
64 Bit operating system Windows 8.1
x64 based processor
Acer Laptop

Windows finally showed me an error message and this is what I got.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Adobe Premiere Pro.exe
  Application Version: 8.0.0.169
  Application Timestamp: 536f4f89
  Fault Module Name: dvaui.dll
  Fault Module Version: 8.0.0.169
  Fault Module Timestamp: 536f2bbf
  Exception Code: c0000005
  Exception Offset: 00000000001a9b41
  OS Version: 6.3.9600.2.0.0.768.101
  Locale ID: 4105
  Additional Information 1: a77e
  Additional Information 2: a77eab15afda63f33d8f166af9292dc6
  Additional Information 3: ebed
  Additional Information 4: ebed0779dfaaeca2a0b6da253d50fb65

Similar Messages

  • Why does Adobe Premiere Pro CC 2014 cannot detect and install BlackMagicDesign's UltraStudio 4k?!

    I have the new MAC Pro and I installed Adobe Premiere Pro CC 2014 few days ago.
    I have the UltraStudio 4K by BlackMagicDesign connected through ThunderBolt.
    BUT...
    Premiere Pro CC cannot add it to the device control.

    Did you install the UltraStudio Device driver before Adobe Premiere Pro CC 2014 or after it ?
    Martin

  • Why does my Premiere Pro CC always crash?

    I am having the same issues - constant crashing of Premiere Pro CC.
    Crashes during edits - crashes in exports.
    Mostly is just hangs and is in the dreaded "not responding" mode.
    I run a small independent production business and never experienced this amount of issues
    with CS6.
    I have a Samsung Desktop.Windows 8, Running Intel Core i5, RAM 8GB, 64 Bit Operating System
    Please can anyone help?
    Not running games or very much other intensive software - this is my work computer.
    What can I do?
    Thanks

    Windows finally showed me an error message and this is what I got.
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: Adobe Premiere Pro.exe
      Application Version: 8.0.0.169
      Application Timestamp: 536f4f89
      Fault Module Name: dvaui.dll
      Fault Module Version: 8.0.0.169
      Fault Module Timestamp: 536f2bbf
      Exception Code: c0000005
      Exception Offset: 00000000001a9b41
      OS Version: 6.3.9600.2.0.0.768.101
      Locale ID: 4105
      Additional Information 1: a77e
      Additional Information 2: a77eab15afda63f33d8f166af9292dc6
      Additional Information 3: ebed
      Additional Information 4: ebed0779dfaaeca2a0b6da253d50fb65

  • Why does Adobe Premiere Pro CC 2014 quit upon playback of a sequence?

    I have a new iMac 27" 3.5 GHz Intel Core i7 with 32 GB 1600 MHz DDR3, running 10.8.5. I have a project using AVCHD files running at 59.94 fps, 1920x1080. The media is on a OWC Mercury Elite- AL Pro Qx2; it is at least 3 years old and it is connected to the iMac via a LaCie eSATA hub (with the eSATA cord). Also I have the Mercury Playback Engine GPR Acceleration (CUDA) enabled.
    I can edit in a project for a while fine but then the playback starts getting weird and hanging up. The cursor jumps in the timeline and the picture freezes on a frame. Sometimes, the playback monitor screen turns a solid green. Sometimes I will then receive an error message saying "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." I usually have to force quit at this point. I try opening a new project and bringing in the sequences again. It will work for some time, and then the same problem again.
    Is there a problem with Premiere Pro or do I need a faster, newer media drive?
    Thanks.

    Hi Andizzlem,
    Andizzlem wrote:
    I keep running into this issue. I really don't understand what is happening.
    I have a brand new Mac Pro (Late 2013) with a 3GHz 8-core Intel Xeon E5 with 64GB of DDR3 and an AMD FirePro D700.
    I run my machine with the latests version of OS X Yosemite.
    I keep every Adobe program up to date.
    I've been working straight off my internal 1TB SSD.
    Any ideas or information would be great.
    Thank you!
    Are you running the following update? OS X Yosemite 10.10.1 Update
    Is the SSD you are running your system on one you installed, or is it factory installed from Apple?
    Are you testing with a brand new project file or one you updated from a previous version?
    What happens to you precisely when this issue occurs? Are you working for 5-10 minutes, then the program freezes? Or do you get a warning dialog box?
    Have you checked permissions for your Adobe folders (see my blog): Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
    Have you tried trashing preferences (press Shift + Option while starting Premiere Pro)?
    Thanks,
    Kevin

  • Why does adobe Premiere Pro CC Crash every time I export a movie file?

    Why does adobe Premiere Pro CC Crash every time I export a movie file?

    Please hand type your posts directly into the browser window.  Copy/Paste leaves unwanted code throughout.
    span style="color: #ffffff; font-family: Arial, Helvetica, sans-serif; font-size: 12px; background-color: #000000;"

  • Premiere Pro CC 2014 crashing constantly

    Premiere Pro CC was great. Premiere Pro CC 2014 is not so great!
    Constantly crashing every time I go to render after a while.
    It happens so inconsistently I cannot explain.
    I wish Adobe would see this post and contact me to resolve.
    We pay for 5 seats every month and should not have to deal with software crashing constantly.
    Thanks,
    J

    Hi, I have the same problem too.
    Premiere pro cc 2014 crash constantly. I found problem in the overflow of RAM when I quickly scan (review) my clips on the timeline or resize the clips.
    My configuration:
    Premiere pro cc 8.1; 16Gb RAM; SSD 120(where i store and work with my video); CPU Intel i72700K; Windows 7 Pro x64

  • Premiere Pro CC 2014 Crashing on Start Up

    After installing Premiere Pro CC 2014 on my mac i opened the app but with in seconds of opening its crashed with this message '[/cloudroom/releases/2014.09/shared/adobe/MediaCore/Utilities/QTParser/Src/QTTrack.cpp-5 08]'
    It does this every time i open the app. Any ideas?

    Hi Nerd03, I have a similar problem on Windows which could relate to the issue discussed here:
    https://forums.adobe.com/message/7026671#7026671
    Do you get a starting screen or does it crash before you are asked to create a new project or open an existing one?
    I filed a bug report for mine on the Adobe bug form. Maybe worth monitoring the other thread for any news on this.

  • Premiere Pro CC 2014 Crashing and Bogging Down on Documentary Film Project

    We have been working in Premiere on this documentary film for months.
    As we reach completion it is beginning to really bog down and crash a lot.
    Equipment is
    iMac 27 inch 3.5 GHz Intel Core i7 Late 2013 Model
    Apple Cinema HD Display
    32 GB 1600 Mhz DDR3 RAM
    NVIDIA GeForce GTX 780M 4096 MB Graphics Card
    1TB internal SSD Drive
    We are running Premiere Pro CC 2014.0.1 and have remained there because we don't want to upgrade the software in the middle of the project.
    The media is all on the external drive. It's a USB 3.0 connection. There is quite a lot of footage that we are working with.
    We do have some After Effects comps that are linked in the project and we have exported the ones that are complete as QuickTimes to try to stop that from bogging us down.
    Any advice on how we can manage this crashing and freezing problem would be much appreciated.
    We don't have the cash to upgrade the computer and it has been working pretty well for us so far.
    Here are things we have done:
    Made a smaller timeline because we were working on one that was the entire movie.
    Turned off the secondary monitor and unplugged it.
    We are looking at moving the render cache off the external drive to a thunderbolt drive, but I'm concerned that this may take a long time.
    Any recommendations would be greatly appreciated.

    Splitting up the read/write items is rather a key to getting smoother operation out of PrPro. Either that or putting things on a large RAID-0/5, this sort of thing is covered over on the
    Tweaker's Page ...
    http://ppbm7.com/index.php/tweakers-page
    And I highly recommend you take a look. Their info isn't just "we think ... " ... but the results of many many carefully crafted test sequences run on many machines with all sorts of hardware bits & pieces. You can also register, download the PBM test and run it on your own machine. It takes only a little while to do so, and with the logger app that's included and posting the results back to them, you can get a very good breakdown on where your machine is doing ok ... and where any choke points are occurring.
    I think this would be good for you right now ... you need to get stuff done, not guess & try things.
    Neil

  • Adobe Premiere Pro CC 2014 Crashing very often! Please Help!

    Hello,
    I am currently editing my first feature on Adobe Premiere Pro CC 2014 and it is currently up to date.
    I am editing on a iMac 27in, late 2013 brand new computer.
    Processor: 3.5 GHz Intel Core i7
    Memory 32GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GTX 780M 4096MB
    System: OSX Yosemite V 10.10.1
    The project is located on a 8TB G Drive
    7200 RPM
    High Performance ThunderBolt drive.
    Details of the project:
    I am currently working on a fine cut of 5K Red Footage that is being cut in the RAW.
    I work at 1/2 quality settings and have no lag.
    The timeline includes limited stacked video files and various mp3 audio files.
    The Problem:
    Lately, the program will randomly quit or freeze up 4-5 times during an 5-6 hour edit session.
    Many times it is random, however, it seems to happen often if I accidentally click on the end of a clip on the timeline and it goes to switch into trimming mode. 
    Also, it will randomly go into the "pinwheel of death" out of nowhere followed by "Adobe CC is not responding."
    My project file is just about 15MB now.
    What is causing this reoccurring problem?
    How can I make it happen less?  I have scoured the forums and found similar articles but no helpful solutions.
    I have recently turned auto save on to save every 2 minutes because there have been more than one occasion where I lost A LOT of work because of this issue.
    I am about two weeks out from picture lock delivery and this issue is driving me crazy and loosing me a ton of time.
    Please help or let me know if any more additional information can help solve the issue.
    I have sent in well over 25 error reports already.
    Thanks,
    Thomas.

    I think I may have found the solution...
    I completely removed the Premiere Pro folder under User > Documents > Adobe and so far it seems to have solved the problem.
    I of course backed up my projects and than deleted this folder. So far it seems it worked.
    I'll know for sure in a day or two, but after constantly crashing, Premiere hasn't crashed for the last 4-5 hours of work.
    Goran

  • Premiere Pro CC 2014 crashes when loading project file

    Hi guys, any help on this is much appreciated as I have a job due in 18 hours and I'm in big trouble if I can't fix this.
    I've been editing a project in Adobe Premiere Pro CC 2014 (updated to the latest version) and when I tried to access the same file today it is giving me the error message:
    'Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.'
    I had saved other version files and they all seem to be working properly so I know it's not my HD that is corrupt. In fact my suspicion is that it has something to do with a blur effect i'm using. The only problem is, I can't even access the file to delete the effect as the project file won't open.
    Information about my computer:
    I am using a Macbook Pro
    OS X version 10.9.4
    2.6 Ghz Intel Core i5
    Memory 16 GB, 1600 MHz DDR3
    Any suggestions/comments would be appreciated.

    Guys I solved my own problem - thought I'd share with you how in case anyone else is having this problem -
    I came across this thread
    Premiere Pro CC error message and crash
    which had the suggestion -
    "Do tou have after effects installed? If yes, please try to import the main sequence into it and then export it as premier pro project from file/export ootion and then try to open that in premiere pro."
    This didn't work for me too but I did try and import my existing project into a new project and copy all the files over. Works fine now.
    I don't know if I will have the same issue again tomorrow so I'm going to render out a super high res video before I close premiere just in case

  • Premiere Pro CC 2014 crash when I Click and Drag

    Hi All, I have a problem with Premiere CC 2014 that is driving me crazy!
    The issue is as follows:
    If I try to drag a clip, sequence, effect or transition anywhere within the premiere, it will crash - with "Sorry, a serious error has occurred" message. The program will crash, quit and the saved recovery project is usually healthy (luckily!). BUT, as soon as I've re-started the program, and reloaded the project - or any project for that matter - the problem persists. As soon as I click and drag, Premiere crashes!
    In order to 'reset' this, I have to restart my machine. Once I have done so, I can continue editing as normal for a while (not long, perhaps up to an hour, or so) but eventually, it WILL crash again. I've not been able to work out what I have to do in order to trigger this - it seems random. But once it's happened, only restarting my computer will resolve it - and then only temporarily.
    Here are all the facts:
    The crash ONLY happens when I drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
    The crash happens after I have clicked, as soon as I start to move my mouse.
    I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. No crash here.
    The footage plays fine.
    I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc) - as fresh as it comes!
    I am not running Time Machine in the BG
    My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
    I have tested this with projects and footage on an external drive, as well as internal, same issue.
    I noticed the issue had started on, or around 25-27th November 2014.
    Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects as soon as I drag a file or layer... doesn't matter what the layer is. The crash seems less elegant here, I don't get an error message, it just freezes and I have to 'force quit'. Again, the problem persists until the machine is restarted.
    I have been using my macbook and premiere pro cc 2014 on Mavericks for a long time, and had no problems - so I know it should work fine! The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups, I installed a few new fonts and any CC updates that happened in the background... I can rule out most of these because of my fresh install, with no user data, fonts plugins or time machine to confuse matters... It must be an Adobe bug with Yosemite!
    Any ideas?
    Thanks so much in advance!!

    Hi Vince,
    vince_email wrote:
    ...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
    Please check this blog post. Updating from Time Machine can cause this issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later).
    Thanks,
    Kevin

  • Premiere Pro CC (2014) crashing when making a sequence

    I just did a clean install of OS X Yosemite and installed Creative Cloud on my 2008 MacPro. Every time I make a new sequence or open a saved Premiere Pro CS6 project, Premiere Pro CC 2014 always crashes. I am not sure what is going on because before I updated OS X from Mavricks, I used Premiere Pro CS6 with no issues at all. Please help! Thanks!
    Here are my MacPro settings:
    Here are the errors I am getting:
    That blank space usually says this:

    Ok I have seemed to "fix" the problem. I have two video cards on my MacPro:
    I have a three monitor setup with two monitors on the 2600 XT and a single monitor on the 6870. I unplugged the two monitors on the 2600 XT and created a new sequence and it didn't crash. Not quite sure what is going on with this because this was never an issue while I was running Adobe Premiere Pro CS6. I still do want to run a three monitor setup but the 6870 doesn't want to support three monitors. Hopefully there is an update from Adobe that will fix this issue.
    Is there a way that Premiere will not try to use the other video card?

  • Premiere pro cc 2014 crashing my system

    I have a new Mac book pro (2014) 16 gbs ram.. everything is upgraded to max. downloaded the new premiere pro CC 2014. and it's crashing my system every time.
    it takes about 4 mins. with the spinning ball. Then all the processes and plugins load in.  Then it says "premiere pro couldn't find any capable video play modules. Please update your video display drivers
    and start again" WHICH IS FREAKING IMPOSSIBLE SINCE I AM ON A MAC BOOK PRO. So sick and tired of companies not working out glitches in this crap. Could someone please help. I am so
    angry and frustrated here.
    Sean

    Somewhat figured it out and extremely frustrated.
    I created another new user with administrative privileges. When i did this i got AE CC 2014 and Premiere Pro CC 2014 working. However, they will not work in my regular main account which has
    administrative priviledges.  On the phone with ADOBE they told me that it was a permissions issue and that it was Apple's Problem. Which I CALL B.S.!!!
    I tried to repair permissions in disk utility knowing full well that it wouldn't fix the issue. How on earth would apple know what the permissions errors in folders or files are for Adobe products!!
    I was very angry and upset with the Adobe technical support for this issue.
    On the new mac pro i am using i was able to create the new administrator account and erase the old administrator account since i have 0 documents or old data that i have on it other than programs.
    However, on my mac pro. I have well over 15 years of data on it including 100 GB of music, etc... that i simply can't just erase away.  Not too interested in working on 2 different accounts either.
    Not sure what to do now and i am extremely frustrated.

  • Premiere Pro CC 2014 crashing on app startup, solutions exhausted??

    I've seen similar fixes offered for this but I've tried all to no avail.
    PPro CC 2014 version crashes on startup, right after the splash screen.  Doesn't get to the actual application, just instantly whites out with "Adobe Premiere Pro CC 2014.0 has stopped working".   Here's the problem details log from Windows:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: Adobe Premiere Pro.exe
      Application Version: 8.0.1.21
      Application Timestamp: 53c7b17f
      Fault Module Name: dvaui.dll
      Fault Module Version: 8.0.1.21
      Fault Module Timestamp: 53c76970
      Exception Code: c0000005
      Exception Offset: 00000000002f4e39
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 4d34
      Additional Information 2: 4d34d3a7ae19b5763432cd60b19af792
      Additional Information 3: 0fe8
      Additional Information 4: 0fe86a744bc3a8e89178eceb53cd1d4c
    I've taken the advice of others and uninstalled PPro CC 2014, restarted, updated my Nvidia drives, restarted, reinstalled PPro CC 2014, restarted, attempted to run application but same crash persists.  Others also said something about changing permissions to "something";  I tried changing permissions to the cache folder I use but not sure how relevant that is, nor what to EXACTLY change for permissions, IF that's the problem.
    Any advice, experience with this problem, or discussion would be appreciated.  Thank you!
    UPDATE 7/27/14
    Uninstalled ALL Creative Cloud components / applications completely,  used Adobe CC Cleaner Tool to clean out remnants of cloud.  Reinstalled only PPro and Media Encoder 2014 and same thing happens for PPro, crashes instantly on startup.  I did, however, get some interesting weird Encoder errors and failures during its installation via Creative Cloud desktop.  Here are some photos of the error log:
    I feel that something is wrong from the very start, perhaps something within dynamiclink that crashes PPro / also gives install errors for Encoder. 
    Any help or thoughts are appriciated!!!

    UPDATE 7/28/14
    The preferences suggestions is indeed where the problem was. In my case, there was a Premiere Pro preferences folder that was in conflict with an earlier PPro pref folder under the Windows 7 Sync Center. I guess thats the Windows equivalent of Mac preferences issues, so be sure to check if you have any syncing conflicts, I suppose, lol. Hope this helps anybody with similar problems out there!

  • Adobe Premiere Pro CC 2014 crashing

    Hello,
    I'm using MBP with OS X 10.9.4, 16GB of RAM with two hard drives, 480GB Sandisk SSD and the stock 750GB HDD.
    My MBP is Early 2011 (8,2) model with AMD Radeon HD 6750 graphics card along with Intel HD 3000. I'm using external 27" Thunderbolt display with a resolution of 2560x1440. My project is set to use the OpenCL Mercury acceleration.
    The video files I'm editing are Apple ProRes 444 sitting on the HDD drive.
    My Premiere Pro CC 2014 keeps crashing all the time. Today it crashed 3 times, telling me a serious problem occurred and that Premiere must shut down. It managed to save the work. On the fourth crash, the application simply refused to play any clips, I tried to quit it, but it wouldn't, forcing me to force quit the application.
    Another thing I noticed is that once I click on "open project" from the start screen it takes something like 5 sec. before the project appears. It's a small project so it should open immediately, the way it used to open in the past.
    If it's relevant, I have only one installed plugin for Premiere and it's Neat Video Pro.
    I don't know what's going on but Premiere Pro (CC, the one before CC 2014) used to be rock solid on this machine.
    I'd appreciate any help with this issue since obviously something bad is going on.
    All best,
    Goran

    I think I may have found the solution...
    I completely removed the Premiere Pro folder under User > Documents > Adobe and so far it seems to have solved the problem.
    I of course backed up my projects and than deleted this folder. So far it seems it worked.
    I'll know for sure in a day or two, but after constantly crashing, Premiere hasn't crashed for the last 4-5 hours of work.
    Goran

Maybe you are looking for

  • 2011 MacBook Pro 17 SSD SATA 3 6G problem

    Has anyone found the fix for this yet or know if Lion changes the SATA behavior at all? I know the early 2011s have been identified as having problems with 6G operation and SSD and it has been hit or miss.  I picked up a OWC 6G SSD and the shielding

  • Queries related to SQl Server

     I have one hosted Database Server on which using  SQL 2008 Web Edition  now We want to change to  SQL Standard edition # Server Config Dual Socket  Server populated  with  2 8 Core Processor # we use this Database server for our ecommerce Website .

  • Idoc To JDBC Szenario EOIO overtaking messages

    Hi guys, I have an idoc to EOIO scenario, where some messages of different idoc types upsmas & chrmas have to be processed in the same order they are created in the SAP ERP Backend. To achieve this behaviour I use the the option "rule name" in the pa

  • FR 11.1.1.3 "export to query ready mode" option not working

    Hi All, We have a scenario where few users are not able to use the "export to query ready mode" option after running an FR report. For some reason the save dialog box doesnt open or doesnt pop up when this option is ticked. Note that this issue comes

  • Image size is not showing correct in Link Information in Illustrator CS3

    Hi Guys, I am using Mac OS 10.4.11 and Adobe CS3. I have a problem in Illustrator CS3. Let me explain what is that.... If I place a link in illustrator which is having PMS colors then some times illustrator is showing wrong image size in Link informa