Why does UCCX Historical Reports only have three report types?

UCCX 8.0.2
Suddenly we only have three report types.
Application Performance Analysis
Detailed Call by Call CCDR
Traffic Analysis
Yesterday, the numbers of reports possible were in the twenties.
All services are "In Service"
No configuration changes have been made to any supervisors.
Anyone know why the other reports would go away?

Hi
The reports you see listed are nothing to do with the server really. They are templates made up of an XML file and some .rpt files in the templates subdir of the HRC installation directory.
If you don't see them, it sounds to me like the xml files have been deleted or corrupted. The easy way to fix would be to reinstall HRC.
Regards
Aaron

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Dear All,
I am not able to generate the UCCX Historical report of the agent as the Historical reports of the agent is generating upto the Feburary 2013 but we are not able to view the Historical Report of March 2013 and onwards, the realtime reports are generating and the agent name is added to the Active Directory only once, help is required in this regard.
Best Regards,
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Whenever you have a select and are trying to append into an internal table, keep checking your internal table if it is been populated with the correct records.
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1) That report shows the hour period that had the most incoming calls to the whole system. That means all CSQs... what report are you comparing it to? That report may be for a single CSQ that is busy in the afternoon, where the total for the system is higher in the morning.
2) No, there is not. You would need a custom report to produce this if it is important.
Regards
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Message Edited by S G on 12-18-2007 03:38 PM
S G
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Attachments:
Trial1.JPG ‏21 KB

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Why does UCCX Historical Reports only have three report types?

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