Why does 'User not registered for online use' show up when I try to import a cd into itunes. None of the cd info shows up either

Why does 'User not registered for online use' show up when I try to import a cd into itunes? None of the cd info shows up either.

Well, the format I upload from the camera is "video clip" or "video for Windows"...sometimes I've converted them to avi format, too. But as I said, it never even lets me get that far...I never get to even select a clip. As soon as I tell the program to "import/clip" it freezes up before I can even go to the folder that the clips are in. It has only begun to do this recently, and I'd never had any problems like this before. Last night I tried it again, and I clicked "open composition", and it froze when I did that too.
I'm not sure how much more specific I can be about the details of the clips, since I'm positive it has nothing to do with the clips themselves...I'm running Windows XP, though...Home Edition Service Pack 2, Pentium 4 CPU 2.80GHz, with 504 MB of RAM. I have had the automatic updates turned on since I did my last reformat a couple of weeks ago. Could it have something to do with some kind of an update it may have done?

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I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.

I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.

The ""not recognized for on-line use". error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure. If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.

Importing CDs into iTunes - User Not Registered For Online Use

I am on Windows 8.1 Pro using iTunes 12.0.1.26 and am trying import CDs into my iTunes library. When I insert a music CD in the album information and track names don't come in automatically. When I try to manually get the information, I get an "User not registered for online use" message.
Request if I can be provided with some assistance on this. Importing CDs was no problem until I updated to iTunes 12.0.1.26 yesterday morning.
Thanks.

Same issue - windows 7. Worked fine yesterday - updated to iTunes 12 and now it is broken and I get the "user not registered for online use" ERROR. Seems like the latest "upgrade" broke GraceNote access.

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

See Re: itunes 12 track names not found and user not registered for online use.
tt2

I can't download track names in iTunes for Mac and get a "User not registered for online use" error

I have a Macbook Pro 13, OS X 10.9.5, and iTunes 12. When I rip a CD it says it can’t find the track names online. When I tell it manually to fetch them it says "User not registered for online use."
On my other Macbook it works fine...

You need to delete two preferences files in your user library. The full instructions can be compiled from various posts in this topic: user not registered for online use I use an older Mac with easy access to the user library before Apple did a mother-knows-best move and hid it in recent OS versions.

Itunes 12 track names not found and user not registered for online use

I recently downloaded itunes 12, and now when I try to import a CD the track names or CD information is not found.... So when I click on options to Get Track Names....it tells me user is not registered for online use... I am running windows 7.
I have tried un-installing and re-installing - didn't work.
I have tried removing a file and then have it repaired... didn't work.
Any other ideas on how to solve this problem?

You could try deleting the entire %appdata%/Apple Computer folder or look for parallel files/folders in the C:\Users\<User>\AppData\Local or C:\Users\<User>\AppData\LocalLow folders in case a corrupt file is persisting there.
Or it might not be the preference files after all...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Error messages: The song names for this CD could not be found online; User not registered for online use. iTunes 12 - Windows XP - How do you fix this?

iTunes 11 worked fine. This only occurred after downloading iTuens 12. I saw resolutions for Mac (deleting files), but how can this issue be resolved on Windows XP?

Thanks! That worked.
I did the.....
Press the WinLogoKey+R
Type in %appdata% and press return
Double click on Apple Computer
Double click on iTunes
Delete the file CD Info.cidb
but that didn't work.
Then I did the....
Try deleting com.apple.iTunes.Gracenote.plist in the same folder
and that didn't work.
BUT....when I did the....
and if that doesn't work try deleting iTunesPrefs.xml.
the names displayed successfully, and I was able to download the album art work also. I left the preferences as is before and after the file deletion.
Thanks for your help!!!!!

I keep getting ' user not register for online ' when trying to get track names for my CD imports

Please help, I am unable to import any CD's I keep getting "user not registered for online use"
I am running Windows Vista, Itunes 12.
I have attempted Repairing & re-Installing, but still having a problem, Any advice please folks.

See this thread: Re: itunes 12 track names not found and user not registered for online use.
Some extra cleaning may sort things out.
tt2

Trying to import cd, it only shows tracks, not song titles. when i try and get the titles it says im not registered for online use even though im signed in. how can i fix this?

Im trying to import songs from a cd, but it only shows track numbers, no title of songs.when it try to get the titles it gives error code saying im not registered for online use. i am signed into my account so i dont know how to fix this.

The "not recognized for on-line use" error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\.
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure.
If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes.

I keep getting ' user not register for online ' when trying to get track names for my CD imports for Windows 7

I keep getting ' user not register for online ' when trying to get track names for my CD imports for Windows 7 and I'm unable to find a solution.

I can't be certain exactly which steps are going to be needed in each case, but if you work through this in sequence hopefully one of the steps will prove effective.
First try this:
With iTunes closed.
Press the WinLogoKey+R
Type in %appdata% and press return
Double click on Apple Computer
Double click on iTunes
Delete the file CD Info.cidb
Start iTunes and try again.
If that doesn't work close iTunes and try deleting com.apple.iTunes.Gracenote.plist in the same folder.
If that doesn't work close iTunes and try deleting iTunesPrefs.xml. This will reset your some of your preferences in iTunes so be sure to check them and reset as required.
If that still hasn't resolved things close iTunes and try deleting the entire %appdata%\Apple Computer folder or look for parallel files/folders in the C:\Users\<User>\AppData\Local or C:\Users\<User>\AppData\LocalLow in case a corrupt file is persisting there.
Note that any iOS device backups are stored in the MobileSync folder within Apple Computer. Once things are working you should backup your devices again as soon as possible.
Or it might not be the preference files after all...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I'm using Windows 8. I have 2 folders in my videos library - movies and personal videos. When I try to import a movie into iTunes, it puts it in the Home Video section and if I import a personal video, it puts it into the home video section. what up?

Im using Win8. I originally had all my ripped movies in a movie folder listed in the videos library. This imported into iTunes movies with no issue. I later added a second folder t my library - personal videos where i put all my home videos. I was able to import this into iTunes and it showed up in "Home Movies" - very cool and exactly what I wanted. Now, if I add a new ripped movie and put it in my movie librairy and try to import it into iTunes, it places it in Home Movies. And if I put a new personal video, it will also import into iTunes under 'Home Video?. What is going on here?? Any help would be greatly appreciated - it seems like this is a bug in iTunes 11.

I thank you for the response. Apple does some assinine things sometimes and this is one of them. Ask the planet the difference between a movie and a home video and with the exception of Apple, you'd get 100% consenus on the what difference is. A home video is something that I shoot, like my kids birthday party. A movie is something I urchased either via download or a DVD that I ripped. Unbelievable! The fact that Apple has chosen not to distinguish based upon which folder I tell it is Movies and which folder is Home Videos is really hard to fathom - sounds like something Windows would do. I find it funny that in my iTunes movies sub-section of the movies section, the movie icons have a cloud icon in upper right corner to distinguish it as bought from Apple iTunes versus no cloud icon for movies that I have ripped - so the distintion was already made and clearly visible. Now - everything just defaults to "home videos" if I try to import a new ripped DVD - why even bother to have this distinction on the iTunes bar? WOW!
As for your direction, I do not understand what you are telling me - what Media Kind and what Options tab are you referring to? I see no Options tab in iTunes. Right licking on the movie icon does not yield media kind or options as well. Gping to the source file does not yield these options either.
Thanks again for your help.
Clay

Why does my ipod 5th gen say its a camera when i try to plug it into my computer to use itunes?

why does my ipod 5th gen say its a camera when i try to plug it into my computer and use itunes

Because tha is how yo get photos taken by the iPod into the computer.
If iTunes does not also see the iPod:
iOS: Device not recognized in iTunes for Windows
or
iOS: Device not recognized in iTunes for Windows

HT4623 Using a first gen iPad with iOS 5.1.1; why does it say my software is up to date when I try to update?

Using a first gen iPad with iOS 5.1.1; why does it say my software is up to date when I try to update?

Because the device isn't capable of running iOS 6 and newer.
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Why does my cellphone keep saying that estimating time remaining when I try to upgrade the system?

Why does my cellphone keep saying that "estimating time remaining" when I try to upgrade the system?
Is there anyway to fix this situation?

Hi Eric_Sun,
Thanks for visiting Apple Support Communities.
You may want to update your iPhone using iTunes on a computer if your device only shows "estimating time remaining" when you try to update wirelessly:
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you see an error message while updating your device, you can learn how to resolve iOS update errors in iTunes.
You can find these steps here:
Update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
If you are still not able to update, I recommend the steps in this article next:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy

I get the error message in QuickTime "operation stopped the operation is not supported for this media" most times when I try and export an .AVI file as something else (.m4v). I have not touched the file in any way (no trimming, clipping or other editing)

I get the error message in QuickTime "operation stopped the operation is not supported for this media" most times when I try and export an .AVI file as something else (e.g. .m4v). I have not touched the file in any way (no trimming, clipping or other editing), all I want QuickTime to do is export the file in a compressed format. Bizzarely, if I shutdown and open QuickTime many times I can occasionally export a clip as another format (maybe one in 10 times). I have seen that other users have had a similar problem after clipping files in QuickTime but this seems to be a slightly different bug in that all I do is open the file and then try and export the file as is - either way, this is a very annoying bug

@Z_B-B, thank you for taking the time to respond to my cry for help. However, the link you supplied does not address the problem: I am not trying to export from Final Cut Pro to QuickTime, I am trying to export from QuickTime to the rest of the world (like people's iPhones and Ipads) in .m4v format (so I am not emailing my freinds such huge files).
If I were to spend hundreds of Dollars on a copy of Final Pro I could export directly from there and not have to bother with QuickTime, but I do not take enough video clips to justify the cost. I must say that I never had any of these problems before I decided to switch from Snow Leopard to Mountai Lion.

Why does 'User not registered for online use' show up when I try to import a cd into itunes. None of the cd info shows up either

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