Why doesn't Apple host "support communities" with Apple representatives?

I'm a big Apple fan. I've been using Macs for more than 25 years, and luckily for me I bought Apple stock at a good price. But there are times when it seems to me that Apple has chosen saving moneny over providing good service to its customers.
Case in point: a few days ago, I had a couple of problems with purchases on iTunes. I wanted to give iTunes money, but I was prevented from doing so, and I couldn't get through to iTunes support.
It turns out the support problem was caused by a Safari extension called Ghostery. It was blocking Adobe Analytics, and that stopped the support link from working. Why couldn't I just 800-MY-APPLE and connect to support? iTunes is the world's largest music retailer, and Apple has long been in the top 2 or 3 most profitable companies. It currently has $150 BILLION in cash reserves. Why do they have to save pennies on customer support?
When Ghostery (an approved Safari extension) caused problems with the Apple website, there should have been other ways to get to the support.

This is one of the problems with this kind of support: helpful people being helpful inadvertantly give the wrong information, and then you either have to correct them (which comes across as being negative) or the thread goes down the wrong tracks.
Ghostery makes the link you gave not work
I did not give you the wrong information; that link works both in FF and Safari here.
When you install third party addons you have to expect unexpected behavior. Add ons are not guaranteed. If you will read any SLA, you will note that such things can happen and Apple does not guarantee uninterrupted use. So, instead of telling me that I gave you the wrong information, disable or uninstall Ghostery.
— iTunes is part of Apple selling things and "MY APPLE"—what logical reason is there to make it innaccessible to 800-MY-APPLE?
Sales and support are generally two separate entities in a large corporation. The hardware sales and iTunes stores are two separate entities.
Good luck.

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Can't sign into apple support communities with icloud apple id

i realise this isn't the right community for this question, but apple don't have a support category called "apple support".
i have that problem where I have an appleid called "frumbert", which I got about 10 years ago. it is and always has been tied to my gmail email address. i used this for about 5 years worth of itunes purchases, then forgot it for a couple of years.
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but I can't also change the "frumbert" account because there's another account with the same email address, my icloud one.
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I'm having the exact same problem and so are a lot of other people. Apple's solution - shut up and create a new account just for the support community.
Smells outsourced to me!

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Two Apple IDs, can't log into Support Communities with newest one

Hi, I have an old Apple ID (very old, actually, from the earliest date of being able to have one) and a new Apple ID that I want to use for access to the support community.
Problem: I cannot access the support community with my new ID.
I can access it with my old ID. That's how I accessed the support communities to post this request for help.
This is what happens:
I go to Support --> Communities
I enter my newer Apple ID
I enter my correct passwordNote - I use this combination on iTunes for purchases all the time. It works. This isn't a password issue.
I then get asked to establish a sceen name.
I enter a name that (finally) hasn't been taken by someone else and click the button at the bottom of the screen, to continue.
An error message returns stating that there is another account using that e-mail address (my newer Apple ID).
I can never get past this error message using my newer Apple ID.
The system won't let me log in using my new Apple ID. It says my new Apple ID - which is a .mac account e-mail - is already used by someone else. But that someone else is me. I'm not trying to replace my new ID, I'm not trying to alter the password on my new Apple ID, I just can't get past the step where the system rejects any and all attempts to create a screen name associated with my newer Apple ID.
Something's messed up. I just want to use my newer Apple ID and pretty much forget about the older one.

HI,
I have in the past "Created" a Support Communities "Alias" for at least one if not two @mac.com accounts
I have create a number of @mac.com accounts as "iChat Names" as the @mac.com registration Page advertised them as during the MobileMe period.
I have checked one on the Apple ID page and logged in (I had to change the password first)
It seems the one I checked had only the @mac.com address and no alternative email address.
(I am sure if I used this one in Messages it would cause problems.)
I am sure another required me to set up an alternative email and that required me to remove one of my three external emails from another ID.
I would still use the "Contact iTunes Support" link to see if they can sort it out.
8:04 PM Tuesday; March 5, 2013
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"Limit the Logs to the Bits above Binary Images."  No, Seriously

Why doesn't the MBPr support 2560x1440 over HDMI with OSX when Windows7 (bootcamp) supports it just fine?

I purchased a 2013 MBPr 15" (the first Mac I've ever owned btw) and so far have enjoyed the experience. I purchased a large 27" high resolution 2560x1440 non-Apple display which I planned on using HDMI output for, since HDMI has no problem supporting this resolution. After receiving this display yesterday I came to the sad realization that OSX does not support 2560x1440 over HDMI. However, under further investigation I found that Windows7 in Bootcamp on the same machine will beautifully display the full 2560x1440 over HDMI.
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OK. No reason to be playing games here. Just surprised that this issue hasn't been brought up here on the community boards as well. Here's the simple solution
Steve
========================================
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Over the last few days viewing Apple Support Communities with Safari has problems

Each day at times when you try to move from a top level category in Apple Support Communities to the next level down (Example: iPhone>Using iPhone) that link is broken and a blank page appears. If I move to Chrome the same linkage works. I looked an could not find an appropriate place within the Apple Support Communities to raise this issue. I Guess Safari as as good a place as any in that the issue appears to be regularly related to the Community and Safari.

Hi ..
Might be a cookies, cache, or extensions, issue ..
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that doesn't help, troubleshoot Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

Cannot log into Apple Support Communities with Safari

This has just started happening to me in the last few days - glad I kept firefox on the iMac - and I see that it has happened at least once before in 2009 but the link to fix it does not work (and I have only letters in my name).
When I enter my log in info and press log in, it gives me the text below.
Looking for something in Apple Support Communities?
The page you tried was not found. You may have used an outdated link or may have typed the address (URL) incorrectly.
Please visit the main page of Apple Support Communities for links to discussion areas.
Once I see this page, when I go back to Support main page and select Apple Support Communities icon or Join the conversation, I get the same page each time.
Any suggestions would be appreciated.
Thanks

aloha bob
It just now happened to me too - even quitting FF and trying again was futile. I tried so many avenues that I think the glitch went away while trying this and that. It may be fortunate that Jive coders are responsible for the SiteWare with all the brouhaha over 8x and BASH hitting at the same time. My Aggies pulled out a miracle comeback this afternoon
CCC

Why doesn't Apple host "support communities" with Apple representatives?

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