Why doesn't Apple include server.app with upgrade?

I Received my "free" upgrade for my mac mini server only to realize (after completing the upgrade) that my Lion Server had been DOWNGRADED to a Mountain Lion workstation.
Apple support informed me that the server app was not included in the free upgrade. I feel that they should have at least informed me that I would have to purchase additional software after the "free" upgrade in order to mantain the funcutionality of my server. I had no need to upgrade, the existing software on my server provided everything I needed and worked flawlessly. Now I have the choice of reverting the server back to the old OS and hopefully getting everything working as it was, or pay the $20 ransome and get the server app for Mountain Lion.

My guess is that you clicked the wrong blue button. There were two when I went out to the Up To Date page. One said Mountian Lion, the other said OS X Server. If you had clicked the Server button you would have recieved four emails, the two for Mountian Lion and two more for server. I got my codes this afternoon. Email customer service and tell them what happened. They will probably send you out the extra code and password.

Similar Messages

  • Why doesn't Apple include all iTunes extras with bundle purchases?

    I have noticed this before but now I am wondering: Why doesn't Apple include all iTunes extras with bundle purchases?
    I am currently looking at the Buddy Comedy Pack.  On this page they say that the following movies have iTunes Extras:
    21 Jump Street, 22 Jump Street, and Step Brothers. 
    As you scroll down the page it says that if you purchase this bundle, you also receive:
    iTunes Extras for: 21 Jump Street, Step Brothers, and The Other Guys
    A) Why not include 22 Jump Street's extras with this bundle?
    B) The Other Guy's does not have an iTunes extra unless bought through this bundle! (What the heck?!)
    Thanks for your help!

    Future,
         This is a user to user forum. We help other each other if we have problems. We do not work for Apple. If you would like to put a suggestion in or a complaint, use the link on the right hand corner of this page to contact Apple. Good Luck!
    Tommy

  • Why doesn't Apple host "support communities" with Apple representatives?

    I'm a big Apple fan. I've been using Macs for more than 25 years, and luckily for me I bought Apple stock at a good price. But there are times when it seems to me that Apple has chosen saving moneny over providing good service to its customers.
    Case in point: a few days ago, I had a couple of problems with purchases on iTunes. I wanted to give iTunes money, but I was prevented from doing so, and I couldn't get through to iTunes support.
    It turns out the support problem was caused by a Safari extension called Ghostery. It was blocking Adobe Analytics, and that stopped the support link from working. Why couldn't I just 800-MY-APPLE and connect to support? iTunes is the world's largest music retailer, and Apple has long been in the top 2 or 3 most profitable companies. It currently has $150 BILLION in cash reserves. Why do they have to save pennies on customer support?
    When Ghostery (an approved Safari extension) caused problems with the Apple website, there should have been other ways to get to the support.

    This is one of the problems with this kind of support: helpful people being helpful inadvertantly give the wrong information, and then you either have to correct them (which comes across as being negative) or the thread goes down the wrong tracks.
    Ghostery makes the link you gave not work
    I did not give you the wrong information; that link works both in FF and Safari here.
    When you install third party addons you have to expect unexpected behavior. Add ons are not guaranteed. If you will read any SLA, you will note that such things can happen and Apple does not guarantee uninterrupted use. So, instead of telling me that I gave you the wrong information, disable or uninstall Ghostery.
    — iTunes is part of Apple selling things and "MY APPLE"—what logical reason is there to make it innaccessible to 800-MY-APPLE?
    Sales and support are generally two separate entities in a large corporation. The hardware sales and iTunes stores are two separate entities.
    Good luck.

  • Pages Templates - Why doesn't Apple include CD covers and CD labels?

    Considering how music oriented Apple is, I'm surprised that Apple hasn't thought of including templates for CD covers and CD labels. This would be exceedingly useful to have!

    iTunes itself can print a CD insert with song titles and time. Labels on CDs, in the long run, aren't a good idea. In a slot loading drive they are a disaster waiting to happen and even with a tray loading drive they can cause trouble; over time the glue dries out and the label can begin to peel. If you really want CDs and DVDs labeled, look to LightScribe or printable discs and a printer capable of printing on them. As for CD covers (and other kinds of labels) Avery has a free program that is pretty impressive. Of course, you can always go to the Avery web site and find a Word template which will open right up in Pages and you can have at it.

  • Why doesn't Apple put the problems with ILife 2006 in their promos

    Why did I spend 80 bucks upgrading to 2006.
    Now I read here that people who do it are having the same problem I am that I cannot access my photos at all now.
    I get a message that my files have to be updated and when I do that an error says to go to all related files and make sure the permissions are for read and write. I have gone not only to the Iphoto Library folder which the instructions tell you to correct, but to every folder I can imagine any of my images are in and changed to read and write permissions.
    Still I have the same problem. Perhaps if you only have 53 photos in your database ILife 2006 will work, but apparently with two or three thousand it won't work.
    And the Apple ads scream that you can now have a quarter million photos in the data base.
    For heavens sake don't believe it and don't buy until they can fix it. I am going to try to reinstall 2005 and forget the stupidity of paying to upgrade.
    If there is an answer out there, I will appreciate hearing how you solve it.

    John, I have over 10,000 photos and it works. A friend of mine has over 40,000, and iPhoto works faster than iPhoto 5 did with 5000.
    There is one problem though, and from your post it looks like you're encountering it - since iPhoto 6 is required to move your photos to a better organization (debatable for some but I like it) structure, it needs to move all your photo files. Usually if it can't move them, it assumes there is a permissions problem. Sometimes, there is another problem - if any file is "locked", iPhoto will still put up the same error. So here's how to correct both problems.
    First: Go to your iPhoto library folder in the Finder and Get Info (Cmd-I). In the Ownership and Permissions, expand the Details section. Make sure you are the owner, and set the access to Read and Write. Then click "Apply to enclosed items" and authenticate. This should address any permissions problem throughout your library. If this fixes your problem, you don't need step two.
    Second: From your /Applications/Utilities/ folder, launch Console. Click Clear to clear the screen. Launch iPhoto 6, click Upgrade and get that error. If you look in Console, it may give you a list of files that are locked. I'm not sure how this happens, but some files get that way. You have to go to the specified locations of those files in the Finder, and Get Info on them. Uncheck the Locked checkbox for all of them.
    You will be able to access and upgrade your library in iPhoto 6 easily after this. If not, post back here. iPhoto 6, in my opinion, is one of the best upgrades, not worth missing out on.

  • Why doesn't apple tv v3 work with my projecter

    I had an older Apple TV in a classroom using a VGA converter to project to the VGA projector.  I got a new Apple TV 3 and swapped them out and it doesn't work.  The projector says "unsupported".  Is there a difference between 3 and one from a few years ago that would cause it to just not project?

    What modes does the projector support?
    Officially AppleTV 3 only supports 720p and 1080p.  It won't do interlaced modes but i have occasionally seen it list various other resolutions.
    Was the older AppleTV a black v2 or silver v1 ?
    AppleTV2 maxed out at 720p.
    AppleTV 1 could do interlaced modes up to 1080i as well as outputting 720p/1080p even though it could only process 720p it upscaled.
    I would try connecting the new AppleTv to an HDMI equipped TV and maybe setting the resolution to 720p - my older 800x600 projector worked via an adapter when AppleTV was set to 720p recognising a 720p input over VGA.
    It could however be an HDCP issue.
    AC

  • Why doesn't apple tv show song info while using pandora with AirPlay?

    Why doesn't apple tv show song info while using pandora with AirPlay?

    Welcome to the Apple Community.
    I'm not really familiar with Pandora but I assume it's an audio app and the app places text on screen to inform you of the current track playing.
    As an audio app, it seems to make sense it will stream audio over AirPlay, which doesn't include text of course. For that matter the text is also unlikely to be a video stream either, just to cover the possibility you ask why can't they stream it over AirPlay as video.

  • Why does apple allow apps in the App Store hijack your Internet when certain websites? Why doesn't apple remove their products from the App Store?.

    Why does apple allow apps in the App Store hijack your Internet when certain websites? Why doesn't apple remove their products from the App Store?.

    Apple saw it as their responsibility since the redirection took me to the App Store. They assisted me in stopping the redirection which is occurring on many peoples iPhones. It's a have java script problem that adking is using to get you to buy their games. The websites work normal and then all of the sudden the website is taken over by adking.com.  You can no longer use the website as it immediately takes you to the App Store without ever showing a popup to cancel the redirection. They were very helpful fixing the problem should others experiencing this specifically with adking.com.
    No need to get defensive. I'm not the only one experiencing the problem Apple said.

  • Why doesn't Apple develop a "Killer App" like Android

    Why doesn't Apple develop a "Killer App" like Android to remove all apps with one touch rather than having to hit the "minus" on each app for removal?

    If you think this is a "Killer App/Feature", tell Apple:
    http://www.apple.com/feedback/iphone.html
    There is no one from Apple here.

  • HT1918 The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

    The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

    It says there is a problem with my payment information and prompts me to change payment info but I am only able to change it to another type of cc not gift card balance

  • TS1702 I moved country and I can't install apps on my ipad or update my apps.. it's telling me to switch back to british in my appstore.. How do I do that?.. Why doesn't apple fix this issue....?

    I moved country and I can't install/purchase new apps, or update my apps.. it's telling me to switch back to british in my appstore.. How do I do that?.. Why doesn't apple fix this issue....?

    Hi godavina,
    Need a little more info here. You are trying to switch back into the British store? Are you living there now? If not, can you tell us where you are and what you are trying to do?
    Thanks,
    GB

  • Why doesn't Apple Retail Store sell MacBook pros with SSD?

    I have read that it is because they only sell MacBook Pros with the most reliable technology and because SSD still needs to be proven.
    So many rumors Out there make the purchase decision really tough.
    And, why doesn't apple offer a 7,200 rpm drive for the 13" mbp? According to the forum, the 13" can take it???
    Message was edited by: Erica M31

    I have read that it is because they only sell MacBook Pros with the most reliable technology and because SSD still needs to be proven.
    So many rumors Out there make the purchase decision really tough.
    If you are interested in SSD reliability, that is not a very simple question to answer, given that there are many factors involved in the idea of "reliability" and if you start to do some research in the area, the idea of "reliability" will likely extend to questions about performance and cost. These questions can then get rather technical, and would likely extend to "performance under specific conditions of use" and "cost versus perceived and actual benefit".
    Apple currently lacks TRIM support for SSDs, but various SSDs vendors have addressed this issue in one way or another. This is typically through a proprietary implementation of the SSD controller, and, in general, how it handles garbage collection to offset the lack of TRIM support.
    Although rumors may lend to the difficulty in making a decision about whether to wait for a certain technology or not, "off the cuff" user experiences also flood the posts. ABC is super fast, XYZ is faster. It is great to hear about user experience, but sometimes it is useful to go beyond these. Benchmark tests can actually size some of this up into quantitative values, but then often times benchmarks, by their inherent nature, are addressing a very specific set of circumstances. So, what their results might show don't necessarily always carry over to a use case with different parameters.
    The market for SSDs is relatively new and currently there is no market standard for many of the sub-technologies that go into making one. In this sense it is a little like the "Beta and VHS" battle of old, but less delineated since even within the distinction between TRIM vs No-TRIM support, their is no shortage of proprietary endeavor to produce an SSD that does not require TRIM. And then while all of that is going on, the SSD market - aside from the TRIM / No-TRIM issue is still evolving at quite a rapid pace.
    And just to wrap the whole thing up into the larger context, HDDs have obviously been around for some time now, but there is still no shortage of debate on which is the "best". Although, I will say that given their relative market maturity, HHD debates do tend to have less of the current "hoopla" and fanfare and that many SSD vendors may actually be counting on to catch your attention.

  • Why doesn't apple make a wireless keyboard with a built in keypad?

    Why doesn't Apple make a bluetooth wireless keyboard with a built in keypad.   I don't want clutter on my desktop, but I need a keypad.   I think we should demand this product!

    You can tell Apple your thoughts on them making such a keyboard:
    http://www.apple.com/feedback/
    In the meantime, you can get an add-on keypad.  If one of the separate keypads is too much clutter, then LMP makes one that attaches directly to, and matches aluminum finish of, the Apple Wireless Keyboard:
    http://store.apple.com/us/product/H4606ZM/A

  • Why doesn't Apple list the changes in iPhone updates?

    Why doesn't Apple list the changes included with each iteration of iPhone updates? They always post a detailed list of changes for all other major software updates. I wonder why the same is not true for the iPhone, leaving us all guessing and wondering...

    Just to add, Ansuz82 pointed out, Apple's track record is that they don't really ever give full published details about what their updates include in any of their products really. If the iPhone is your first product by Apple you may not be aware of this. To them, saying Bug Fixes is enough. If they publicly add more info, it means they really wanted to get that point out. eg: the 1.1.1 mainly just talked about iTunes WiFi store. 1.1.2 mainly talked about the Tiff exploit fixed and keyboard updates for languages. However, with all, a lot more does get changed than just the key points mentioned. And by a lot, I don't mean a lot that you will see. Have to remember, they are still ironing out the OS for the iPhone. A lot of changes to them is just cleaning up and fixing known bugs that many of us as users may not even know exisit (though we see the outcome of them when apps colide and crash each other).
    Message was edited by: DaVBMan

  • Maintaining Macs--Why doesn't Apple tell you more?

    This is not a problem that I need to solve but just something I've been wondering about. Why doesn't Apple tell people the routines they need to use to maintain their Macs?
    If you do a search on "maintenance" in Support the fourth item is Mac Maintenance Quick Assist:
    http://docs.info.apple.com/article.html?artnum=303602
    The things they tell you to do are:
    1) Keep Things Up to Date; 2) Put Your Files Away; 3) Name Your Files; 4) Prune Through Your Files; 5) Back Up Your Files; 6) Check for Viruses; 7) Clean the Outside
    Where is anything about running the maintenance scripts, checking permissions, checking your preferences, updating the databases, cleaning caches, or anything else that software programs like Onyx, Cocktail, etc make their purpose? Why don't they mention getting a program like Disc Warrior and running it periodically?
    The first item on their list is Keep Things Up to Date, meaning download system and application updates. Well after looking at these forums for a while I would have to say that is the worst thing you could do, as so many posts start, " Help! I updated my software and now things don't work...." Even if you look at this article about updating your software...
    http://docs.info.apple.com/article.html?artnum=106704
    ...nowhere does it mention repairing your permissions! Yet everywhere on this forum that is mentioned as one of the first things to do...unfortunately AFTER people are crazy with problems.
    I don't get it. Even in the manuals that come with the computers none of this stuff is mentioned (last time I looked) except in the troubleshooting section. Would you buy a car where the owner's manual had "change the oil regularly" listed in a section on what to do after you've blown your engine?
    Granted, a lot of people on this forum know all these things and do them regularly, but I have several friends with Macs who never do any regular maintenance because they've never been told to. One just called me last week because his iMac auto-updated and he had all sorts of problems.
    So why is this? Why isn't basic Mac maintenance explained to people better? Going back to the car analogy, people have been taught they have to give their cars tune-ups or face an eventual breakdown. Why not with Macs?
    I have been using Macs for years and enjoy looking into this geeky stuff. And I rarely have any serious problems. I would think it has a lot to do with the fact that I don't automatically update without checking MacFixit first and seeing what problems people are having and running a few simple maintenance routines periodically, plus backing up for good measure. Why isn't Apple more upfront with people about maintaining their Macs? Am I off-base here?
    ibook G3, imac G5   Mac OS X (10.4.9)  

    I'll provide you with several references you will find interesting reading:
    http://www.macfixit.com/article.php?story=20060413075624652
    http://www.macworld.com/2006/08/secrets/repairpermissions/index.php
    http://www.macworld.com/2006/03/secrets/tcopermissions/index.php
    http://www.atomicbird.com/node/view/29
    The document to which you referred is an old one that dates back a ways when permissions repairs were often still needed because many installers improperly changed permissions or caused permissions to change through other improper operations. In reality the only thing permissions repair affects are the permissions on OS X installed software for which there are receipts in the /Library/Receipts/ folder and third-party software that install a receipt that includes information on resetting permissions for that software. The vast majority of third-party applications provide no such information and repairing permissions has no impact on them.
    As for maintenance scripts they are now supposed to be run automatically regardless of whether the computer is turned on in the early AM, but this is an implementation with Tiger because Tiger introduced a new method of task launching. It's not 100 percent effective but it's better than it was. However, it's an easy problem to solve because there are some excellent utilities that solve the problem: Macaroni, Anacron, and Pseudo Anacron - VersionTracker or MacUpdate. I use Macaroni on all my Macs.
    Kappy's Personal Suggestions for OS X Maintenance
    For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.0 is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.2 is Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. The current version, 1.5.1, is Intel Mac compatible.
    OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.
    OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
    I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
    For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline.
    When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
    Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
    1. Retrospect Desktop (Commercial - not yet universal binary)
    2. Synchronize! Pro X (Commercial)
    3. Synk (Backup, Standard, or Pro)
    4. Deja Vu (Shareware)
    5. PsynchX 2.1.1 and RsyncX 2.1 (Freeware)
    6. Carbon Copy Cloner (Freeware - 3.0 is a Universal Binary)
    7. SuperDuper! (Commercial)
    The following utilities can also be used for backup, but cannot create bootable clones:
    1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
    2. Toast
    3. Impression
    4. arRSync
    Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
    Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
    Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
    Additional suggestions will be found in Mac Maintenance Quick Assist.
    Referenced software can be found at www.versiontracker.com and www.macupdate.com.
    I know that Joe Average has no clue, but it's not Apple's responsibility to provide Joe Average with clues on how to use a computer. No more than it's not GM's responsibility to teach you how be an automotive mechanic or how to drive. Some things you have to take responsibility for yourself. It's just that Joe Average is too lazy to read the User Guide, buy a book, or in any other way learn about computers before buying one.
    As you can tell I am somewhat heavy handed about personal responsibility. Computers are essentially toys that aren't dangerous, but the person playing with them is. What really scares the crap out of me is that same Joe Average has a driver's license and may be old enough to drink liquor. When it comes to driving or drinking and driving Joe Average is no more competent.

Maybe you are looking for