Why doesn't applecare cover the bottom case pads?

Hi, this is a question I should have just asked at my appointment, but I was in a real rush to get to work, so I just accepted it and went on, but anyway:
One of the little black pads the macbook pro rests on to avoid heat collection fell off my computer (no physical damage, or anything else), and it turns out the entire bottom case has to be replaced to fix that.  It's a little crazy, but the Genius just said newer models have to have the bottom replaced to avoid internal damage from re-gluing.  Not only that, but the warranty doesn't cover it (under any circumstances, was the implication). 
It's an annoying $40 dollars to spend, but really I'm just a little curious as to why this would be, when they're pretty generous if you have Applecare in most other cases.

Hi, and welcome to Apple Support Communities.
Did you read the Terms of Use when you signed up here?
(Yeah. Who reads those, right?)
You need to take a look:
https://discussions.apple.com/static/apple/tutorial/tou.html
Section 2.2.2:
SubmissionsStay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
Speculations or rumors about unannounced products.
Discussions of Apple policies or procedures or speculation on Apple decisions.
We are users here, like yourself, so speculating on why Apple decided a certain thing a certain way is above our pay grade.
If it were mine, I might ask for a supervisor's opinion on the matter.
I also might consider myself lucky that it was $40 and not $240.

Similar Messages

  • I had the bottom case of my MacbookPro replaced and now I can't print help?

    Hi I had the bottom case to my Macbook Pro 2.33 Ghz intel core 2 duo replaced. Prior to this the machine worked perfectly. Now it can't connect to the internet using DHCP and it won't print either over the internet or with the printer plugged in directly. I can connect over airport to the internet if I manually put in the IPv4 address, the Subnet mask and the Router address. These are the only things I have found (so far) that are affected. I dowloaded and reinstalled the printer driver and it still doesn't work. Any ideas as to what they have done to my machine ?
    Thanks

    When the ethernet cable is plugged in it does show as plugged in. The interesting thing is that the self assigned IP and Subnet mask address is the same as the self assigned IP and Subnet mask address is for Airport and they don't work. I have to manually enter them and the router address in order to go on the internet. There are 4 other computers using this network and no other computer on the network is having this issue nor did this laptop prior to the bottom case replacement, so I don't think it is the router modem or airport extreme base station.
    It shows:
    IPv4 address: 169.254.197.177
    Subnet Mask: 255.255.0.0
    These numbers are quite off from what they should be. Also this doesn't show a router address and it should.

  • Replacing the bottom case on my 1.33 PB

    I just replaced the screen on my PB.I just picked up a mint condition bottom case
    {My bottom case is in bad shape} I checked my iFixit.com and cannot find a guide on how to replace the bottom case.Any ideas? Thanks

    Cornelius-
    I forgot to say that usually I put full links because it's easier for people to see that what's being posted is a link that they need to go to. Also helps them visualize what the link is for future reference. I know you've seen some of my old posts where I do utilize embedded links instead of putting the huge/long web addresses.
    For instance, I could easily say, "Go look at this LINK for more info." They'd click on the word thread and never make a connection. Some may miss it altogether, overlooking the fact that it is a link. Those that notice it won't have a reference point going into the page. It'd be better to have something to look at.
    Like, go to this link for more information:
    http://discussions.apple.com/thread.jspa?messageID=6454427
    Or even, see the following link, "Thermal Paste Thermal Tape Question Logic Board" for more information.
    You can see that in this, case, the link doesn't really present an issue because it's not long. And I don't think, for the times I haven't used the HREF method, that I've put drastically long links that wrap the page. (Also, I e-mailed you earlier about something, in case you don't check, if you know what I mean).
    =)
    Message was edited by: Pismo 900
    By the way, that thread may be of help when replacing the bottom case, since you'll need thermal paste and Kapton tape on hand, even a spudger--Apple "black stick"--during the installation process.
    (And we might be reminded, you and I, of going off topic. And we wouldn't want that now, would we?).

  • Putting the bottom case back on my ibook

    I just replaced my hard drive in my 14 inch ibook G3 with a 60 gigabyte seagate hard drive.the new hard drive works great., now I am trying to put the bottom case back on, everything connects fine, but the only problem I run into is the case doesn't seem connect near the battery area of the ibook. Does anybody have any tips for installing the bottom case properly, everything else closes nicely, but just the area near the battery won't latch close.It's that whole area. Thank you.

    The correct set of directions can be found here:
    http://www.ifixit.com/Guide/Mac/iBook-G3-14-Inch/Lower-Case
    Unfortunately, the instructions concentrate on disassembling the iBook, and tell you to simply reverse the steps to put it back together, but maybe that will help.

  • Replaced the bottom case on MBP (2006)...now screen is blank!?  Need help ASAP...please!

    I just replaced the bottom case on my 2006 MBP (model A1211). I previously replaced the top case, optical, and disk drives and all has been running as good as new for months. I used the instructions on ifixit.com to replace the bottom case, following the instructions exactly. Now when I go to turn the computer on, the screen doesn't turn on. I thought maybe a connection or screw was loose, so I disconnected and reconnected everything. All connections are tight, no screws are loose or missing. What am *I* missing?? 

    Nothing at all, guys? This has to be fairly common and I'm just missing something obvious?

  • Macbook pro default maximum screen size does not cover the bottom inch

    Kind of frustrated by my new macbook pro.
    At the bottom of the screen, there's the icon bar (icon dock), which is about inch height. I adjusted it to smaller size, about half inch. This is what I did, not sure if related to my problem.
    At the beginning, I thought it was Safari's problem. Later I found all programs has the problem. I'll use Safari as example to describe the problem though.
    When I open Safari, it does not expand to the bottom inch of the screen, as if the icon dock prevents it expanding to the icon bar area of original icon bar size (i.e., inch, not half inch I'm using), and as if there was a line at the bottom inch. I click the plus sign (maximum screen), it still leave the inch uncovered. However, if I use full screen modle, Safari would covers the whole screen.
    when not in full screen model, I can drag the bottom edge of Safari, but can only drag to the virtual icon bar line (at bottom inch position). When bottom edge is at the virtual line, the drag arrow is single direction pointing to up. However, I could move Safari to lower and cover the bottom inch area (with icon bar on the top), and then drag the top edge to make it cover all screen area.
    What makes more annoying is if a new tab automatically opens, Safari will goes to the size with the bottom inch uncovered. This problem does not happen if program runs in full screen model.
    I tried a few programs, all have such problem. Looks to me default maximum screen size excludes the bottom inch (because by default that area is supposed to be occupied by icon bar although I changed the size or just simply hide the icon bar).
    Anyone know why? How to solve the problem? TIA.

    called Apple, the solution is:
    1, turn on sound
    2, shutdown
    3, press and hold these four keys the same time: left option, left command, R, and P
    4, press and release power button to restart
    5, after first starting chime sound, continue hold those four keys
    6, after second starting chime sound, release keys
    this resets some settings --- not sure what is reset though.

  • Why are there shadows at the bottom of my screen?

    why are there shadows at the bottom of my screen and how do I get rid of them?

    take a screenshot and post it.

  • The left hinge has an odd gap and the bottom case has clicking noise.

    I just noticed that my 19-day-old macbook pro has an uneven hinge gap.
    And the bottom case has squeaky noise when I lifting the macbook pro with one hand;
    as well as when I pressing lightly where the spots near the batteries that under the trackpad.
    Should I go to retail store to get repair or do something?

    Please make a Genius Appointment and take it in for service.

  • Does applecare cover the earpods? If so, how do i complete a claim?

    Does applecare cover the earpods? If so, how do i complete a claim?

    My understanding is that Applecare does cover the earpods. Simply either take the faulty ones to an Apple Store or, if that it is not convenient, contact Applecare through the Apple website.

  • Does applecare cover the screen replacement?

    does applecare cover the screen replacement?

    What Apple product? Almost all of them have screens!
    One could infer that since this is the iPhone forum that the device in question is an iPhone.

  • Why doesn't Apple list the changes in iPhone updates?

    Why doesn't Apple list the changes included with each iteration of iPhone updates? They always post a detailed list of changes for all other major software updates. I wonder why the same is not true for the iPhone, leaving us all guessing and wondering...

    Just to add, Ansuz82 pointed out, Apple's track record is that they don't really ever give full published details about what their updates include in any of their products really. If the iPhone is your first product by Apple you may not be aware of this. To them, saying Bug Fixes is enough. If they publicly add more info, it means they really wanted to get that point out. eg: the 1.1.1 mainly just talked about iTunes WiFi store. 1.1.2 mainly talked about the Tiff exploit fixed and keyboard updates for languages. However, with all, a lot more does get changed than just the key points mentioned. And by a lot, I don't mean a lot that you will see. Have to remember, they are still ironing out the OS for the iPhone. A lot of changes to them is just cleaning up and fixing known bugs that many of us as users may not even know exisit (though we see the outcome of them when apps colide and crash each other).
    Message was edited by: DaVBMan

  • HT202450 Where on earth can you buy the bottom case foot replacement kit from?

    - an assistant in a retail store said I could buy it from Apple online!!!
    - I want the feet, the glue - the whole shooting match....

    If you call Apple with the phone number on your Apple Account, so long as your product is registered the process is fairly simple. When you call in they'll inform you it may cost $20 BUT it wont. Tell the person on the other end you want the DIY replacement kit for the bottom foot pads. Inform them that it is a special order item if they appear to not know what youre referring to. Its ~14 plus the shipping cost. Definitely the easiest and best way to do it IMO. Just ordered mine and the price is way cheaper than if you order from elsewhere for the tools included.

  • Why doesn't mail print the .ics details shown on screen?

    I have colleagues using outlook and I of course use mail.
    When they send me meeting requests I get a .ics file I can use in iCal.
    The details of the .ics file (e.g. agenda) displays OK in mail.
    But when I want to print the mail to take to the meeting, it just shows the .ics icon, nothing else.
    Browsing the discussions, this was a problem back in 2007 in Tiger, but fixed there and subsequently.
    Why have we got this "feature" back now in Lion? (The old fix - print from Get Info in iCal - doesn't work in Lion.  Must be the cheap leather finish)
    Any cures?

    Have you tried using the '''Print''' item at the bottom if that eBay page? <br />
    Or is that what you are using?
    Overall it isn't unusual for "print" to be a bit different than what shows on the "screen", that page may use @media for "screen" and for "print". The '''Print''' item on that page could be the difference, or the web browser might be following that code is you used the '''Print ''menu item or button''''' in Firefox. <br />
    http://www.w3.org/TR/CSS2/media.html#media-types
    Typically, the '''@print''' CSS code is used to hide navigation menu's ''(can't "navigate" to a different web page from a sheet of paper)'' and maybe advertisements ''(can't "click" on an ad that is on paper)'' from being printed out so that only the text of an article is printed to paper.
    Basically, it's probably not a fault with Firefox, but rather Firefox following the commands on the page put there by the person who authored that page, or a standard CSS "style sheet" used by eBay.

  • Page doesn't flush to the bottom of the screen, despite the lack of content on the page

    On the home page of my website, the content doesn't fill the whole screen, therefore the footer isn't flushed to the bottom of the screen. Is there a way for the footer to automatically flush to the bottom for any resolution? Here is a link to my page so you can  see the example:
    www.ees-energy.com
    or a better example at
    www.ees-energy.com/downloads.html
    Thank you,
    Obaid

    Hello
    This is where it gets tricky for me!
    I have never used a sticky footer - I just don't like the idea and it has always seemed a bit over complicated to me.
    I did have a go at applying it to your page and got it to work without too much difficulty but, adding an effect like this to an established page is tricky because it's hard to see how different components interact with each other.
    The basic advice from the sticky footer site is to use this as fundamental structure to the page:
    <div id="wrap">
        <div id="main" class="clearfix">
        </div>
    </div>
    <div id="footer">
    </div>
    If you want to go this way then I would suggest starting from the beginning with that HTML and adding your content to it.   Notice that the footer is outside the wrapper and your content would need to go in the #main div.  They have page giving instructions on the site and a wedge of CSS that you can just cut and paste into your style sheet.
    You have chosen to use a liquid layout (which is a part of the problem with width that you have asked about in your other post).  I agree that a liquid layout is a neat idea but again, I don't like it so much because it's over complicated..  For instance, your page doesn't look so good in a wide monitor.
    One other way to get your footer further down the page would be to add some content to your sidebar.  How about a mission statement or a green quote of some kind or a pull quote from your text?
    Sorry I can't be of any further help with the sticky footer thing.
    Martin

  • Captions of photos in Yahoo cover the bottom part of pic. Makes it hard to read text and also can't see whole photo. Tried reset Firefox but that didn't work.

    When going through photo galleries on Yahoo (in news, omg, etc.) the caption is displayed on top of the bottom 'fifth' of the photo. (The caption should be below the entire photo.) The way the pations are overlayed makes it difficult to read the text of the caption and worse, it makes it almost impossible to see the lower fifth of the photo. I tried resetting Firefox but that didn't change anything. I can't find any yahoo settings or OS X display setting that changed this. I'm using Firefox 25 on a macbook air running OS X 10. Are there any firefox settings that would improve this? Thanks.

    You can also try to reset the page zoom on pages that cause problems.
    *<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Command+0 on Mac)
    *http://kb.mozillazine.org/Zoom_text_of_web_pages
    If you have made changes to Advanced font settings like increasing the minimum/default font size then try the default minimum setting "none" and the default font size 16 in case the current setting is causing problems.
    *Firefox > Preferences > Content : Fonts & Colors > Advanced > Minimum Font Size (none)
    Make sure that you allow pages to choose their own fonts.
    *Firefox > Preferences > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

Maybe you are looking for