Why doesn't BlackBerry Desktop Software synchronize my BlackBerry contacts with my iMac Address Book

Hi there, please help! I am trying to sync my BlackBerry contacts with my iMac Address Book. I used BlackBerry Desktop Software and did a two-way sync, but my Address Book is still empty. The images on my BlackBerry copied to iPhoto, so the sync 'worked' here but not for the contacts. Thanks!

Hello AdalaMichelle and welcome to the BlackBerry Support Community Forums.
What OSX version does your Mac have? What's your BlackBerry Desktop Software version? 
When you set up your Mac, did you enable iCloud for your Mac Address Book? 
Is your Mac or your BlackBerry Address Book blank? 
Did you enable wireless contact sync on your BlacKBerry when you added an email account? 
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • Blackberry Desktop Software Synchronization Error

    Can anyone help me. 
    I have downloaded Berryberry 7.1 Desktop Manager and I am trying to synchronize my Outlook contacts between my lap top and my mobile.  The process is taking about 40 minutes to do and right at the end of the sync I get an error:
    CRTranRec:GetLinkedId:INVALID
    Linked Record ID
    I have uninstalled and reinstalled and have gone through the synchronization twice and now I have three contacts for every one formally, and no appointments in my calendar.
    Does anyone have a solution.  My mobile phone provider could not help me.

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    Article ID: KB31008 "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing Contacts with BlackBerry Desktop Software
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Desktop Sync Error on Local Sync with Lotus Notes Address Book

    Blackberry Desktop Manager -  Ver 4.2.0.14
    Lotus Notes - Ver 7.0 HF227
    Blackberry Smartphone - Pearl 8100
    Hi All,
    I am a new Blackburry and Forum user and I have a Sync issue.
    When I sync my Local Lotus Notes Address book,  its stops part way through the sync saying "Unable to write application data record." and will not continue.  I believe there is a record in my Address Book that has an error that the software cannot deal with, but as the records are not synced in alphabetical order I cannot work out which record is at fault.
    Here is a copy of the last part of the Log file.
    Create Target File:
       ADD "Birtles"
       ADD "Kinnear"
       ADD "Hankin"
       ADD "Thomas"
       ADD "Flack"
       ADD "Streek"
       ADD "Rideout"
       ADD "Allies"
       ADD "Griffin"
       ADD "Wood"
       ADD "Mendelson"
       ADD "Crabb2"
       ADD "Jacob"
       ADD "Hewson"
       ADD "Carter"
       ADD "Bowe"
       ADD "Ralph"
       ADD "Matha"
       ADD "Templar"
       ADD "Crabb"
       ADD "Stroud"
       ADD "Sturrock"
       ADD "Hastings"
       ADD "Wife"
       ADD "Rumble"
       ADD "Wellington"
       ADD "Crapper"
       ADD "Phillips"
       ADD "Dodsworth"
       ADD "Guess"
       ADD "Fotheringham"
       ADD "Powell"
       ADD "Blackburn"
       ADD "Surbuts"
       ADD "Ciccone"
       ADD "Versallion"
       ADD "Moore"
       ADD "Clapson"
       ADD "Turner"
       ADD "Briody"
       ADD "Harries"
       ADD "McCluskey"
       ADD "Curran"
       ADD "Allman"
       ADD "Piatek"
       ADD "Dentist"
       ADD "Bank2"
       ADD "Credit Card"
       ADD "Stanley"
       ADD "Swan"
       ADD "Hooper"
       ADD "Bolden"
       ADD "Burch"
       ADD "Card Protection Plan"
       ADD "Bank1"
       ADD "Hair"
       ADD "Back"
       ADD "McGrath2"
       ADD "Brother"
       ADD "Bowe2"
       ADD "Bramley"
       ADD "Wren"
       ADD "Cherrington"
       ADD "Crabb3"
       ADD "Cissell"
       ADD "Doctor"
       ADD "Harrison"
       ADD "Daly"
       ADD "Siverns"
       ADD "Fisher2"
       ADD "Field"
       ADD "Bartholomew"
       ADD "Holdcroft"
       ADD "Howe"
       ADD "Mills2"
       ADD "Morris"
       ADD "Potter"
       ADD "Playfoot"
       ADD "Saunders"
       ADD "Sellins"
       ADD "Turner2"
       ADD "Sellins2"
       ADD "Walters"
       ADD "Simmerson"
       ADD "Warlow"
       ADD "Luxford"
       ADD "Sansum"
       ADD "Mills3"
       ADD "Mills"
       ADD "Garnham"
       ADD "Goodyear"
       ADD "Tele meeting"
       ADD "U.S. HelpCenter"
       ADD "Viotto"
       ADD "Bank4"
       ADD "Hotel2"
       ADD "Travel Insurance"
       ADD "Astur"
       ADD "Little Cottage"
       ADD "Insurance"
       ADD "Harding"
       ADD "Dorday"
       ADD "Bates"
       ADD "Opticians"
       ADD "Shannon"
       ADD "Traffic"
       ADD "Voice mail"
       ADD "Summers"
       ADD "Cunningham"
       ADD "Burgess"
       ADD "Cooper"
       ADD "Green"
       ADD "Lobley"
       ADD "O'Neill"
       ADD "Lee"
       ADD "Hannum"
       ADD "Creamer"
       ADD "Robinson"
       ADD "199 help desk"
       ADD "Low"
       ADD "Wills"
       ADD "Neagus"
       ADD "Cook"
       ADD "Briody2"
       ADD "Fisher"
       ADD "Smith2"
       ADD "Hill"
       ADD "Nuth"
       ADD "Leverett"
       ADD "Taxi"
       ADD "Reclaim Yard"
       ADD "Harland"
       ADD "McGrath"
       ADD "Cester"
       ADD "Chasmar"
       ADD "Hamblin"
       ADD "Sheard"
       ADD "Steele"
       ADD "Street"
       ADD "Hotel"
       ADD "Wodcke"
       ADD "Briody3"
       ADD "Dulwich"
       ADD "Sellins3"
       ADD "Cpw"
       ADD "Allen"
       ADD "Taylor"
       ADD "Toomey"
       ADD "Duffin"
       ADD "Bank3"
       ADD "McClymont"
       ADD "Stooke"
       IGNORE "<Unspecified>"
    Total Target Records:  153
    Field mapping used for translation:
       Lotus Notes                       Handheld
       Title --------------------------- Salutation
       Last name ----------------------- Last Name
       First name ---------------------- First Name
       Middle name --------------------- Middle Name
       Company ------------------------- Company Name
       Job title ----------------------- Title
       Comment ------------------------- Notes
       Categories ---------------------- Categories
       Spouse -------------------------- User Defined 2
       Children ------------------------ User Defined 1
       Office phone -------------------- Work Phone
       Office fax ---------------------- Fax
       Cell phone ---------------------- Mobile Phone
       Pager --------------------------- Work Phone 2
       Home phone ---------------------- Home Phone
       Email address ------------------- Internet Address1
       Web page ------------------------ Web Address
       Bus Street Line 1 --------------- Address1
       Bus Street Line 2 --------------- Address2
       Bus Street Line 3 --------------- Address3
       Business City ------------------- City
       Business State ------------------ State/Prov
       Business Zip -------------------- Zip/Postal Code
       Business Country ---------------- Country
       Home Street Line 1 -------------- Home Address1
       Home Street Line 2 -------------- Home Address2
       Home Street Line 3 -------------- Home Address3
       Home City ----------------------- Home City
       Home State ---------------------- Home State/Prov
       Home Zip ------------------------ Home Zip/Postal Code
       Home Country -------------------- Home Country
    Unable to write application data record.
    Translation Canceled!
    Has anyone encounteretd this problem and if so how did you diagnose which record is at fault?
    any help greatfully received.
    Cheers Roberto

    pc suite only allows sync to local pc, not server. think that it has something to do with memory...
    the steps are quite straight forward though. just go to pc suite sync, click settings, then new config/ settings & follow the the steps...

  • Blackberry Desktop Software - Stops working at the end of synchronization

    During synchronization, the same handful of calendar conflicts come up.  After clearing them, and at the very end of synchronization, I get a pop up that "Desktop Software stopped working"...info fades out and the only option is to hit a CLOSE button which shuts down the software. 
    I no longer receive the synchronization report and although most data does sync, I am trying to determine the cause of this.
    This is the only forum I can find.  I do not see a Blackberry support anywhere...

    Hello,
    What is the version of the BlackBerry Desktop Software?
    Have you tried to uninstall the Desktop Software and download and re-install the newest version of BlackBerry Desktop Software?
    BlackBerry Desktop Software:
    http://ca.blackberry.com/apps-software/desktop/
    610_b038_multilanguage.exe
    I have edited the post, the previous post indicated "Device" Software which was a typo for "Desktop" Software.

  • Blackberry desktop software non vede profilo outlook 2013

    BlackBerry Desktop Software, ver. 7.1.0.37 del 13/12/2012 (pacchetto 39)
    BalckBerry Torch 9860, ver. soft. 7.1 pacchetto 2061
    Outlook 2013 di Office Home and Business 2013 64 bit (installato da aggiornamento Office 2010 64 bit)
    Windows 8 64 bit
    Premetto che fino a ieri, prima dell'aggiornamento da Office 2010 a Office 2013, tutto andava regolarmente.
    Con l'aggiornamento il Desktop Software di Rim non riconosce più Outlook 2013 come programma di posta predefinito (nonostante che sia come tale impostato sia in Outlook che in pannello di controllo di Windows).
    Nel tentativo di impostazioni della sincronizzazione non consente di selezionare il Profilo Outlook in quanto mostra la lista profili come vuota.
    Il profilo di Outlook è unico "Outlook", e presente nella visualizzazione in pannello di controllo per le impostazioni Outlook.
    Si è già tentato il "ripara" della installazione di Office, con "cambia" dall'Installa (come anche citato su altre discussioni in merito a errori simili però con altre versioni di abbinamento)
    Si è già disinstallato e ri installato Desktop Software di Rim.
    Come dichiarazione esplicita la versione di dicembre 7.1 di desktop cita fino alla versione Outlook 2010, davo però scontato che trattandosi di una interoperabilità su aspetti che pensavo standardizzati fosse trasparente.
    Altro messaggio di errore riconduceva alla mancata attivazione di "Redemption".
    Dopo alcune ricerche sembrerebbe più un problema di Desktop che di sistema Office.
    Vi è qualche modo, anche operando sul registro di sistema, di riallineare il tutto ?
    Si sa se verrà in futuro mantenuto il supporto di sincronizzazione con Outlook sia in BlackBerry Desktop Software che in BlackBerry Link ?
    Grazie
    Saluti
    Roberto Pierini

    Hi and Welcome to the Community!
    Interesting...I actually cannot determine at all why it ever worked for you...the Desktop Software is not compatible with Outlook 2013...refer:
    KB12268 Synchronization support for BlackBerry Desktop Software for Windows
    Unless it's Outlook that got upgraded? You were not clear about exactly what was upgraded...but, if it was Outlook, then that would indeed explain it...the upgrade took you to a version of Outlook that is not supported.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Software with Windows 7 and Office 10

    I am having synchronization issues with Blackberry Desktop Software running in Windows 7 with Office/Outlook 2010 (Beta).  I get this error message: "No available message structure" when I try to set up the synchronization. I can't find this error message in any on line guide. Any ideas?

    Was it working before or it's never worked?
    I don't see Outlook 2010 as being supported yet on the system requirements page for the Desktop Manager
    http://na.blackberry.com/eng/services/desktop/system_requirements.jsp
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Apparently Sync Manager is turned off for syncing my contacts and calendar to using Blackberry Desktop Software - how can I switch it ON?

    I upgraded to Mac OS 10.9 a few months ago.
    Up till then I was happily able to sync mac Contacts and Calendar to my Blackberry Curve 9320 via Blackberry's Desktop Manager (for Mac).
    Since upgrading the software tells me to that Mac Sync Manager is turned off.  I know it isn't because everything else is syncing.
    When I hunt through your support I find that there are solutions for this problem for other Mac OS versions but not for Maverick, so please tell me how I can once again use my business phone happily as I did before upgrading!
    Many thanks
    Janet

    From
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=B786F9DEB73FE BE22A4D2F911A97BC3C?externalId=KB35311&sliceId=2&cmd=displayKC&docType=kc&noCoun t=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
    BlackBerry Desktop Software utilizes Apple's SyncServices technology in order to synchronize Contact, Calendar, Notes, and Tasks information to and from the Mac computer.
    BlackBerry Desktop Software synchronizes information with the SyncServices database, which is synchronized with the desktop applications on the Mac computer (for example: Apple Address Book, iCal, Apple Mail, Microsoft Outlook for Mac). BlackBerry Desktop Software does not synchronize directly to or from the desktop applications on the Mac computer.
    Mac OS X Mavericks v10.9 and later does not use SyncServices, therefore, it is not possible to synchronize Contact or Calendar information using the BlackBerry Desktop Software on these versions of OS X.
    For more information on SyncServices and OS X Mavericks, see the following Apple Support article:
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  • Blackberry Desktop Software freezes at message "Action Engine Loading Configurat​ion"

    I have Windows 7 Professional. My Outlook profile is saved on an Exchange server and my Blackberry had previously beeng syncing with Outlook in this setup for nearly a year without issue. 
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    At this point I have spent hours scouring Google for help and trying the above items. This has been disastrous for me as I rely on the sync'd data for work and have already starting missing things. 
    I don't believe there is anything wrong with the Blackberry, as it works fine and works perfectly well after re-loading a fresh, OS, etc. 
    I have tried playing with the support logs but because the software freezes before calendar can sync, nothing is in the log that states if there is a corrupt record in calender causing this. Nothing dramatically changes in my calendar between the day that syncing worked and the day it didnt.
    I've tried searching the Blackberry forums and have found some info but nothing helpful. RIM does not provide support telephone numbers and AT&T support has continuously demonstrated itself as worthless over my time with them. 
    Is there any resources left at all that I could try to get past this issue, not waste any more time, and be able to resolve the issue?
    Thank you for reading and for any input you are willing to offer.
    Solved!
    Go to Solution.

    I had a Dell PalmPilot type device in 2003 that sync'd contnously with my computer using ActiveSync. I didn't ever have to click Sync, I would make a change on either device and they would sync. 
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  • Issues with blackberry desktop software

    whenever i connect my BB torch 9810 to BB desktop software, it shows the apps which has been installed on my phone only..
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    Solved!
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    ( Make sure you are downloading for the same device model )
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    3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
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    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Problems synchronization Blackberry desktop software version 6.0.0.40

    Today I installed the latest version of the Blackberry desktop software, 6.0.0.40 on my desktop, latest MS Vista version. After I connected my Blackberry bold 9000 via USB, the system automatically made a backup. That's fine ofcourse. But when I want to verify the synchronization parameters, the system gives an "unknown error" and don't allow me to change the parameters because of that error. I can't click one of the four given synchronization aps, the system doesn't allow it and comes with the error mentioned before. I checked for a newer version of the desktop software, but I have the latest version.
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    I have the same problem and am still waiting on a solution from RIM , and may end up switching form Blackberry because of it. I use win 7, latest DM6, BBerry Tour with latest Verizon updates, and Outlook 2010. I have un-installed and reinstalled DM6 multiple times, using every clean un-install protocol here. I STILL get "Intellysinc error" when I try to change the sync parameters as you've said, crashing DM6. I haven't been able to sync since at least May- it is ABSURD THAT RIM DOESTN CARE ABOUT BUSINESS USERS anymore, leaving us with outlook 2010 high and dry all these months. I will be switching to Droid in a week if RIM doesn't solve this !
    Gregory
    Gregory S Pokrywka MD, FACP
    Prevention of Cardiovascular Disease and Women’s Menopausal Health
    Assistant Professor of Medicine
    Johns Hopkins University School of Medicine
    Inaugural Diplomate American Board Clinical Lipidology
    Certified Menopause Practitioner: North American Menopause Society
    Director: Baltimore Lipid Center

  • Blackberry desktop software doesn't connect with address book

    blackberry desktop software version 2.4.0 doesn't connect with address book on a mac os lion (10.7.4). Sync contacts not possible. Use a BB 9500 v5.0.0.841 (plateform 4.2.0.380). Any solution ?

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  • Blackberry Desktop Software only synchronizes with folder Outlook in Microsoft Outlook

    Blackberry Desktop Software only synchronizes with folder Outlook in Microsoft Outlook.  But, folders (.PST files) may be renamed and there may be multiple such folders open in Outlook at any time.  I have six, none of which is named Outlook.  Two of those are archival and four are associated and named for email addresses.The Desktop software should list the pst files checkboxes to indicate whether synchronization should be performed with them.  

    Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

  • Blackberry Desktop Software doesn't recognize my .rem files on my SD media card. Cannot sync them to my Mac.

    Hi,
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    Hey jack_clarke,
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    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • BlackBerry Desktop software doesn't work on 64bit win 7

    Hi, I downloaded blackberry desktop 710_b039_multilanguage software from blackberry site and installed on windows 7 64bit os, after the installation it continuously opens an installation window and please wait while windows configures blackberry desktop software, it doesn't stops untill I uninstall the BB Desktop software.  I even updated the latest JAVA software.  can some one help me with solution please.
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    Hello!
    I suggest this thread:
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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.:Source(): (null)." when attempting to synchronize organizer data

    BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.ource(): (null)." when attempting to synchronize organizer data.Can someone help me with this?  

    Tried clean wipe and reinstall. Immediately after reinstall of DM, in setting up my 9900 "for the first time", I received the following error message...
    "Either there is no default email client or the current mail client cannot fulfill the messaging request. Please open Microsoft Outlook and set it as the default mail client."
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    After going in and clicking to confirm default email client, I was allowed to proceed to configure organizer sync settings. I configured memo only (one way from device). I then received the same error message that I was receiving (per my original post in the last message). I've previously tried configuring only one type of organizer sync and not one of them completed a successful sync, so it can't be a bad entry in the calendar or contacts. I also tried deleting CICAL entries for all of email addresses other than my primary one. No difference. Also, prior to setup and sync, I confirmed that my 9900 was not on wireless sync.
    I was hoping that this was an old issue and I could use one of the old work-arounds, so if anyone has any ideas for something else to try, please let me know.
    In the mean time, I  have to assume that it's something that's changed with Outlook 2013 (particularly given the new error message I reported above. I hope that someone at RIM is aware of these error messages and is working on a compatibility fix for Office 2013.
    Thanks in advance,
    Sheldon
    Twitter: @sheldonbk
    Twitter: @sheldonbk

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