Why doesn't customer support understand?

I recently needed to reinstall windows xp. I have saved everything I needed to reinstall all my software. My photoshop CS2 is the only problem I've had. Since it was an upgrade my installation pkge is looking for a previous version. I have the serial number, original reciept, confirmation number, case number and all other materials needed including a challeng code given to me 2 years ago when I upgraded. After 3 hours and being kicked from Customer Service to Tech support over and over with a hold time of 15 minutes in between each one I was finally fed up.
Each person tried the same thing. Ctrl/Shift/Dbl Click which does not work. They agree my serial number is correct, they can see my purchase from the order number on my original reciept, but not one could give me a straight answer. They all kept asking the same questions over and over but none made sense. Honestly I don't think there was a language issue either. The last one actually said I should upgrade to CS4..... how could I upgrade that if I can't even upgrade to CS2 on my computer. I have totally lost respect for the Adobe system of support. I have 3 Adobe programs and I am waiting for the day I need support on those.
If anyone has any suggestions for me I'd love to hear them. They would not give me any help other than to say I must have a previous version loaded before I can load an upgrade.....NO kidding! But even though I paid and they see I paid for an upgrade in the past....they cannot come to the conclusion that the previous version would no longer be loaded on my computer.....I've upgraded...the previous one is gone. My only hope is to get ahold of a previous cracked version so I can run my paid program through with the previous installed..... that risks my computer getting malicious files on it...which is why I did the clean install in the first place......UGH!

When it asks for a previous version, put your previous version CD into the CD drive. That should work. You stated "I have saved everything I needed to reinstall all my software." That would include the earlier (full) version of Photoshop.

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Why doesn't Apple support Adobe Flash Player?

Why doesn't Apple support Adobe Flash Player?
I recently traveled out of the country with a large group and we are sharing our photos on Snapfish and I need Adobe Flash Player to download them to my IPAD. Help!

No Flash for iPads, iPhones, or iPods
Here's why there's is no Flash available for iDevices or other mobile devices. Adobe was unable to provide a product that was suitable to the needs of battery powered mobile devices used for Internet browsing. Existing Flash technology used too much memory, ate battery life, and was buggy. Simply put Flash did not work well on mobile devices.
Apple's Steve Jobs led the escape from Flash dependency when Apple introduced the iPhone, and later introduced the iPad. There was a hue and cry over the omission. Time proved Jobs was right on target.
So this is why there is no Flash for your iPhone or iPad or iPod nor for most SmartPhones. Flash has been abandoned by many sites in favor of supported technologies such as HTML5 or by providing their own custom app.
Here is Steve Jobs official comment on his momentous decision to omit Flash from iDevices: Steve Jobs on Flash.
Here is Adobe's later announcement to cease development of Flash for mobile devices: Adobe on Mobile Flash. Adobe is not providing Flash for Apple iOS devices, and they no longer provide Flash for any other cellular phones. Flash is officially gone.
Now, you are not necessarily out on a limb. There are some apps that can display some Flash, but don't count on there ability to display anything using Flash.
A sample of Apps that can display some Flash content:
1. Puffin
2. SkyFire
3. Photon Flash
4. Browse2Go
5. Swifter
Also, note that many sites that use Flash provide their own app for accessing their material. So check with your favorite sites and find out if "there's an app for that."

Final Cut Express 4 - why doesn't it support HD?

I purchased a Canon G12 camera that shots HD video, and I purchased Final Cut Express 4. Unfortunately, after I ran into cropping problems while editing my first movie, I found out Final Cut Express 4 doesn't support the HD format. Discouraging. Why doesn't FCE4 support HD?

FCE certainly does support high def (HD) video.
The problem is that your Canon G12 shoots video as H.264 .mov files, which cannot be edited directly in FCE.
You need to convert the G12 videos to QuickTime/Apple Intermediate Codec in order to edit them in FCE. Download a copy of MPEG Streamclip (free) to do the conversion. Alternatively you could also use Clipwrap2 to convert your G12 videos.

Why doesn't Apple support Adobe Flash player on the iPad? Very irritating!

Why doesn't Apple support Adobe Flash player on the iPad? Very irritating!

Look to the right under More Like This and you will see that you are beating a dead horse. Instead of doing a search for your issue you will be one of the obligatory 5 or 6 folks who ask this same inane question here every bloody day.
So there is you answer, just read a few of the links to the scores of other threads here on this very topic and you will have all of the answers. The primary one being that there is no Flash from Adobe for iOS devices. Never has been, and since Adobe gave up trying to make Flash that worked, likely never will be.

Why doesn't Quicktime Support MPEG-2 with AC3 sound?

Last summer I bought a Mac Mini so I could use iMovie and iDVD to convert and edit my 20 year old VHS tapes of family events to DVDs. This Christmas I got a Samsung DVD Recorer-VCR unit that easily copies VHS to DVD in MPEG-2 format with AC3 sound.
So, I'm all set to use my Mac Mini and begin my family archives project - or so I thouhgt. I found that Quicktime and iMovie don't read MPEG-2!! Then I was relieved to find that there is a plug-in that works with Quicktime Pro that will read MPEG-2. I spent the $50 to download these 2 programs and sure enough Quikcktime Pro will now read the MPEG-2 files from my Samsung unit. However, there is no sound!!!
Is Apple purposely making it impossible to do what I'm trying to do?
Why doesn't Quicktime or iMovie support MPEG-2 with AC3 sound?
Is there some other sound format that is normally used with MPEG-2?
Why would someone create software that reads movie files but doesn'rt read the sound that goes with them?
If I can't hear my little girl sing on these movies, then this whole project is a big waste of time and money!!
I hope someone from Apple can give me some answers.
A frustrated father,
R. Leifield

FWIW, MPEG is a distribution format, not an editing format. The best way would be to convert VHS to DV, edit it in iMovie and burn THAT to DVDs.
Sure, MPEG is a nice compressed format taking much less space than DV but the compression takes away quality.
IMO the best approach with MPEG source would be to edit (yes, it CAN be edited) it with apps like MPEG Streamclip (very limited editing features) or Capty MPEG Edit EX (more features) and author the edited MPEGs via apps like Toast, DVDSP, Capty MPEG Edit, Sizzle etc. THEN you won't lose any quality (unless some of the GOPs have to be re-encoded, that is).
BTW, unlike QT Player, MPEG Streamclip can play also AC3 or PCM audio in MPEG files.
See also:
http://www.sjoki.uta.fi/~shmhav/SVCDon_a_Macintosh.html#edit_convertMPEG

Why doesn't Microsoft support Helvetica and Times?

All Macintosh computers and other Apple Inc. products come with Helvetica and Times fonts
built-in by default, although Windows doesn't. Helvetica is probably, at least to my opinion, the best and finest among all Sans-Serif and other typefaces in the world, and there's no doubt that it's one of the most popular fonts and it suites almost all types
of design and typographic works. Although Arial is close enough to Helvetica, it's far inferior to the beauty and typographic natures of Helvetica. There are also a lot websites out there designed in Helvetica. So it should have been available to most computer
users in the world.
However, although being the manufacturer of the most popular OS in the world, Microsoft does not make Helvetica and Times available in their operating
system Windows by default, nor they do in Microsoft Office or other software or products they design. But it's not a big deal, since Helvetica is available to Windows users by purchase. Yet, even after purchasing Helvetica from a trusted source and installing
it on my PC, I find that my browsers, Microsoft Office and other programs either don't render it properly, or substitute it by Arial and Times with Times New Roman — which clearly states that Microsoft does not support these fonts. But my question is WHY?
System Specs:
HP G62-363TU Notebook PC
Windows® 8.1 Pro (x64)
Intel® Core™ i5
M 460 @2.53 Ghz
6.00 GB (5.80 GB usable) RAM
Is it a problem with my system or with the font file that I installed, or is it Microsoft? If it's Microsoft, I have no option but to switch to Mac.

Well since Microsoft would have to pay licensing costs for the use of Helvetica on every copy of Windows if they included it I imagine that's why it's not included. As for Times, Times New Roman has been included in Windows since day one, so I assume you're
referring to a different variant, in which case it's no doubt again down to licensing.
As for purchased Helvetica not loading, in the start menu search for "fonts" and view the list of installed fonts. Is Helvetica definitely listed there?

Simple question. Why is your customer "support" so bad?

You're f@#king p#ss$ng off your customers so that you get a better bottom line. That no way to run a business. I've had the same problem now for almost a month. Have been getting 1 email/repsonse a day for 2 weeks and now the last week i've gotten no responses. I'm a premium customer and i'm about to cancel my subscription over this. I don't want to be told "Just fill in our contact us form" or "You can tweet us on @SpotifyCares" because i've done both those things and your support has been less than helpful. Why do you not have a chat platform or a phone number i can contact?

Hey James!
We've just replied to you on Twitter. Your email has been redirected to the right team. Keep an eye on your inbox, you'll receive a reply very soon.
Thank you for your patience.

Why doesn't Premiere support FLAC audio files?

.flac is an extension that is very useful to the majority of my coworkers as well as myself. It's quite a disappointment to see that Premiere Pro, even to this date, doesn't support the .flac extension. Does anybody know why this is or if support will be added soon?

adobe doesn't announce new features, so its anyone's guess if/when flac will be added. it is supported in audition, so if you plan on finishing in audition you can try to wait to add those flac files until then.

Why doesn't iTunes support aac streaming??

My favorite internet radio station streams in AAC+ format, but not mp3, to save bandwidth, which is a worthwhile goal. Considering that Apple was the pioneer of AAC, does anyone have any idea why iTunes doesn't support streaming in either AAC or AAC+ as far as I can tell? It seems kind of silly.
I hope someone from Apple is reading this thread and will maybe add a vote for adding this obviously useful functionality...

Only Apple know, and they're not likely to address a question like this directly. "Not invented here" might have something to do with it.
tt2

Why doesn't Apple support iSync any more?

Apple hasn't added any additional cell phone support in iSync since 10.4 was released. If I want iSync support with my Verizon service, I have a choice of three phones (out of FIFTY) -- and two of those phones cost over $150, and the third is about as low-end as you can get. No Chocolate, no V-Cast, NOTHING. Apple wants the Mac to be the center of my digital lifestyle, so why isn't Apple working towards that goal?

"Apple hasn't added any additional cell phone support in iSync since 10.4 was released."
Yes, they have.
For Sony Ericsson phones, Mac OS X 10.4.3 added K750, D750, K600, W600 and Z520 support, Mac OS X 10.4.6 added W600 & W900 support, and Mac OS X 10.4.7 added Z530 & W810 support.
Many other manufacturers phones had support added in the iSync 2.2 and iSync 2.3 updates part of Mac OS X 10.4.6 and 10.4.7 respectively.
If Verizon offers a poor selection of phones, then maybe you should look for another network provider. Apple has no control over the handsets each network provider offers.
The LG Chocolate phone (like all other LG, Samsung etc.) phones uses a proprietary syncing protocol, unlike Nokia, Sony Ericsson and Motorola, who all use the industry standard SyncML.
You should direct your comments towards the mobile phone manufacturers who repeatedly refuse to build support for industry standards into thier phones, and refuse to provide Mac syncing support like they do for Windows.
Why do you think Apple should provide support for other manufacturers phones? Microsoft doesn't do it for Windows... the phone manufacturers do.
Apple have provided the system-level SyncServices framework which allows third-party device manufacturers to create iSync plugins for their phones. It is hardly Apple's fault if certain manufacturers choose not to.
So, complain to your network provider or phone manufacturer - not Apple.

Why doesn't Photoshop support read/write of .mpo files?

I am actually blown away that I cannot find a single Photoshop plugin that reads and/or saves .mpo files. Does somebody know why? And why isn't anyone talking about this format? I find it hard to believe that no one in the entire Photoshop Windows forum has ever wondered about Photoshop's complete lack of or interest in support for .mpo files.
If nobody knows how to read/write .mpo files directly through Photoshop, perhaps someone could point me to some documentation for writing a plugin for it. It's a really really simple file format--there's no reason that a plugin shouldn't be available already.
Thanks in advance for your support.
Jase

Well wave of the future or not. its beening pushed hard. That is in a way good for us the consumers.. choice is always good.
3d tv's and monitors require at least 120hz in order to function. what does that mean for people who spend all their time in front of a monitor?
Bringing about the availablilty of 120hz and beyond flat panels.
Many are people are prone to getting migrains due to refresh rates 60 hz or less, Most people getting migrains from sitting at work in front of a 60 hz monitor all day long, and do not even realize it.
I happen to be one of those people who get migrains, especially if I am doing artwork for 8 - 10 hours.
I just picked up a 120 hz monitor like 2 weeks ago cause I am a techno junky and love my toys, it is the asus one that comes with the Nvidia glasses.
There is nothing wrong with my other monitor, a 24 inch HP monitor. Its a 1920 x 1200 5ms responce time 60hz monitor.
I didn't think i would really even notice the difference between a 120 hz and 60 hz monitor.
Boy ohh boy was I ever mistaken about not Noticing. sitting side by side, to me the picture difference is amaizing. Now i have not had an oppertunity to do a real weekend artwork fest but that will come with time.
The 3d features with the glasses on, I think are very cool in games its extreemly noticable since you have more control over what it is you are looking at. I am not sure i would play a game end to end for hours and hours in 3d. i think that would likely make my head explode but we'll see about that too and if not my be running into walls when i am done since you tend to loose perseption. not to mention 3d glassses make it so you see each picture at 60 hz in one eye 60 hz in the other putting you back to a 60 hz refresh and migrains.
anyway way off subject, but to sum it up.
Some good things can come from flavor of the day fads. Grant it some bad some times does too.. i mean look at bell bottoms....

Why is hp customer support so poor

I purchased a Envy dv7, call tech support, is that what they call those people, explained what was the problem with the harddrive. Sent machine in for repair, they replace the MB and don.t touch the HD. Call back, get a case manager that has called me once, explained that machine was not repaired. Called the 800# that was included in the box if machine had problems, called 3 times, on hold each time for 40 minutes, no one ever answers the phone. Called Palo Alto CA, get an executive case manager, she calls once, I called back 3 times, was told that the case manager has more cases than just mine, I'm the idiot that spent 2K on a laptop that does not work. This is the reason I will never buy anything from HP. If this is the best that they can do, thry should get out of the computer business. I am beyond being patient, the case manager will be getting the laptop back, {Legal Content Removed}. HP doesn't sell laptops, it sells junk made by the lowest bidder in CHINA

Hello Damianmcc.
I have escalated your case to a Specialist. They will contact you via the private message feature on the forums.
Have a good day.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Why doesn't clasic support crossfade when nano does? I mean isn't Calssic the cadillac of iPods.

I want to know why crossfade only works when connected to itunes and not through a docking station

The iPod classic's hardware may not be up to the job, Even if it is the firmware doesn't include a crossfading feature. The last firmware update was several years ago so it seems unlikely that anything will change now.
tt2

Why doesn't 5 support other programs

why have you released and forced firefox 5 onto users when it does not support google or roboform

Look to the right under More Like This and you will see that you are beating a dead horse. Instead of doing a search for your issue you will be one of the obligatory 5 or 6 folks who ask this same inane question here every bloody day.
So there is you answer, just read a few of the links to the scores of other threads here on this very topic and you will have all of the answers. The primary one being that there is no Flash from Adobe for iOS devices. Never has been, and since Adobe gave up trying to make Flash that worked, likely never will be.

HT1338 Why doesn't iMovie11 support AVCHD?

Im trying to create a nice movie using clips i took from a trip to New York in october. I used a panasonic camcorder that records in 1080p AVCHD, which inturn is an MTS. format.
This format doesnt seem compatable with iMovie 11.
I cant get to grips with why such a wide spread HD video format cant be used on such a state of the art editing software
Any help guys?
Id rather not buy a different piece of software or a new camera thank you very much
Wammy

iMovie supports many AVCHD cameras, but some only in certain modes:
iMovie '11 Supported Cameras
If yours isn't one of those supported, you'll need a conversion utility.

Why doesn't customer support understand?

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