Why doesn't ExportPDF upload and export my document ?

I've bought a subscription for ExportPDF and I'm severly dissapointed. For the past 30 min I've been trying to upload a 500kb pdf, and I'm stuck in the same menu, with no notifications whatsoever.
There is literally no indication of if and why it is not working or what is happening. I'm in desperate need of converting a document, and just bought a subscription today, and the process seems far less straightforward then it should be. Please help

Hi there,
Unfortunately, I have had the same problem I need to convert a document but it will not let me convert or upload my PDF.I don't know why we have to go through hoops to get support... it does my head in, and not all online trouble shooting helps either...my membership is about to expire and they will be charging me another years subscription considering I only used it twice in the year not sure its worth it ....
They just want everything to run on auto pilot and not have anything to do with helping anyone anymore hopefully some person that has more knowledge of the programs can do the work for them keeping their margins down.
I think they have either changed something or they are not letting on what has happened to the software I tried a few days ago as well.
Sorry I cant help ...but I keep getting an error message....
Not impressed ....

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