Why doesn't FCP open a file that QT Pro and iMovie can open?

I have since mp4 (h.264) files that I created in QT Pro 7 exactly the same way. FCP can open 5 of them but gives a "general error" for the other two. QT Pro and iMovie can open and play all 7 just fine. What's the problem with FCP? I would expect it to be MORE flexible given its price. Instead I'm about to find myself using iMovie instead of it (imagine my frustration).
Any suggestions?

Dunno - are they protected files? (trailers often are)
How big are they?
H.264 is a "delivery" format and is not considered an "editable" format. iMovie is likely converting it to DV upon load, so that may be why it can use it. You could do the same before loading it into FCP.
Patrick

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    Path:            /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         12.0.1 (12.0.1)
    Code Type:       PPC (Translated)
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    Report Version:  6
    Interval Since Last Report:          44301 sec
    Crashes Since Last Report:           10
    Per-App Interval Since Last Report:  13253 sec
    Per-App Crashes Since Last Report:   9
    Anonymous UUID:                      F3E59043-881A-4D2E-B8B0-2B5A148D2CC9
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    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
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    1   libSystem.B.dylib             0x80143267 mach_msg + 68
    2   com.adobe.illustrator         0xb819440f CallPPCFunctionAtAddressInt + 206231
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    1   com.adobe.illustrator         0xb8179c5b CallPPCFunctionAtAddressInt + 97763
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    3   ???                           0x8ae94536 0 + 2330543414
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    1   com.adobe.illustrator         0xb8176e5d CallPPCFunctionAtAddressInt + 85989
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    3   com.adobe.illustrator         0xb80c0037 0xb8000000 + 786487
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    2   com.adobe.illustrator         0xb818eeec CallPPCFunctionAtAddressInt + 184436
    3   com.adobe.illustrator         0xb80e88cb 0xb8000000 + 952523
    4   ???                           0x8aace7d6 0 + 2326587350
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    0   com.adobe.illustrator         0xb815a8ff spin_lock_wrapper + 89191
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    6   com.adobe.illustrator         0xb801ceb7 0xb8000000 + 118455
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      eax: 0xffffffff  ebx: 0xe6000000  ecx: 0x000000e1  edx: 0xe600084c
      edi: 0xe6000848  esi: 0x000000e1  ebp: 0x8a028d80  esp: 0xb7fffacc
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       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
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    Binary Images:
    0x80000000 - 0x8005dff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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    0x80142000 - 0x802e9ff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
    0x8036b000 - 0x804e6fe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x805de000 - 0x805ecfe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
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    0x80601000 - 0x80647ff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
    0x80654000 - 0x807d6fe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
    0x80838000 - 0x808e5fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
    0x808f9000 - 0x808fcfe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
    0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
    0xb8000000 - 0xb81defff +com.adobe.illustrator 12.0.1 (12.0.1) <F24FBFDD-E694-6F38-BFFB-293613CEF2DE> /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
    Translated Code Information:
    objc[387]: garbage collection is ON
    Rosetta Version:  22.27
    Args:   /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator -psn_0_208947
    Exception: EXC_BAD_ACCESS (0x0001)
    Thread 0: (0xb0324d74, 0xb815a8ff)
    0x9948da3c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40
    0x01baaf90: @executable_path/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE : ACESemaphoreList::Wait(unsigned long) + 36
    0x01bab1dc: @executable_path/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE : ACEMPThread::Task() + 76
    0x01baaba0: @executable_path/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE : _TaskGlue + 28
    0x9948e988: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _PrivateMPEntryPoint + 100
    0x905e5f08: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator :  + 0
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000             vrsave: 0x00000000
    cr:  0xXXXXXXXX xer: 0x20000000 lr: 0x9948da80 ctr: 0x90545600
    r00: 0xffffffda r01: 0xf0305d20 r02: 0x03d1fea0 r03: 0x00006f03
    r04: 0x7fffffff r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
    r08: 0x13c8dd7c r09: 0x4d555458 r10: 0x00000004 r11: 0xa00be698
    r12: 0x90545600 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
    r28: 0x00000000 r29: 0x7fffffff r30: 0x00000000 r31: 0x9948da20
    Thread 1: (0xb011cefc, 0x8acb2204)
    0x97216880: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics : _CGSRegisterCursorWithData2 + 256
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    0x000127a0: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 63516
    0x994ab3a4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _TimerThread + 368
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    0x00000000: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator :  + 0
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    srr0: 0x00000000 srr1: 0x00000000             vrsave: 0x00000000
    cr:  0xXXXXXXXX xer: 0x00000000 lr: 0x905e26e8 ctr: 0x90545610
    r00: 0xffffffd9 r01: 0xf0284890 r02: 0x00000001 r03: 0x00005f03
    r04: 0x00006003 r05: 0x00000000 r06: 0x1dcac908 r07: 0x00000000
    r08: 0x63d6cf7a r09: 0x00000001 r10: 0xf0284e78 r11: 0xa00be6a0
    r12: 0x90545610 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x995411cc r19: 0x995411d0
    r20: 0xa00c56d0 r21: 0x995411d4 r22: 0x00000000 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000001 r26: 0xa00c571c r27: 0xf0284e78
    r28: 0xa0f6e02c r29: 0x1dcac908 r30: 0xa0f6e060 r31: 0x905e2340
    Thread 2: (0xb019ed74, 0xb815a8ff)
    0x906c9aa4: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
    0x906c8190: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
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    0x00000000: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator :  + 0
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000             vrsave: 0x00000000
    cr:  0xXXXXXXXX xer: 0x20000000 lr: 0x906c9abc ctr: 0x90545600
    r00: 0xffffffda r01: 0xf0182dc0 r02: 0x00000000 r03: 0x00002803
    r04: 0x00000040 r05: 0x3b9a5197 r06: 0x00000020 r07: 0x00000000
    r08: 0x3b9a5197 r09: 0x00000000 r10: 0x3b9a5197 r11: 0xa00be698
    r12: 0x90545600 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0xa00c47cc r22: 0xa00c47c0 r23: 0xa00c47c8
    r24: 0x00000244 r25: 0x85b10cc9 r26: 0xa00c450c r27: 0x00000040
    r28: 0x0000000f r29: 0x224cd197 r30: 0xa00c47a0 r31: 0x906c99b4
    Thread 3: (0xb009adf8, 0xb815acc0)
    0x906c84b8: /usr/lib/libSystem.B.dylib : __dispatch_mgr_invoke + 228
    0x906c7e9c: /usr/lib/libSystem.B.dylib : __dispatch_queue_invoke + 308
    0x906c802c: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread2 + 372
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    0x00000000: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator :  + 0
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    cr:  0xXXXXXXXX xer: 0x20000000 lr: 0x906c8480 ctr: 0x905892d8
    r00: 0x0000016b r01: 0xf0080bb0 r02: 0x00000000 r03: 0x00000004
    r04: 0x00000000 r05: 0x00000000 r06: 0xf0080d0c r07: 0x00000001
    r08: 0xf0080d28 r09: 0x00000000 r10: 0x0000003e r11: 0xa00bd530
    r12: 0x905892d8 r13: 0x10624dd3 r14: 0x90717b04 r15: 0xf0080c0c
    r16: 0xf0080c8c r17: 0xa00d83dc r18: 0xf0080d28 r19: 0xa00d2588
    r20: 0xa00d3588 r21: 0xf0080d0c r22: 0xa00d2508 r23: 0xa00d2488
    r24: 0xa00d83dc r25: 0x00000000 r26: 0xa00c462c r27: 0x00000000
    r28: 0xa00c4604 r29: 0xa00c433c r30: 0xf0080d28 r31: 0x906c83dc
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    0x003bddcc: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 3911240
    0x00193010: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 1638540
    0x00192d28: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 1637796
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    0x0020ab80: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2128892
    0x0020f750: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2148300
    0x0020f2fc: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2147192
    0x02336484: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : _AGMVirtualImageIteratorContainerGetTileImage_GetTileImage(BIB_T::AGMVirtualImageIterator Container*, AGMImage**) + 192
    0x02554ec8: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : BIB_T::CAGMVirtualImageIterator::GetTileImage() + 60
    0x02452434: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : RasterPort::DoVirtualImageInternal(RasterGState*, _t_BRVInt32Rect const&, __bool8, RasterPathPaintServer const*, __bool8) + 3480
    0x024526c8: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : RasterPort::DoVirtualImage(RasterGState*, _t_BRVInt32Rect const&, __bool8, RasterPathPaintServer const*) + 92
    0x024530ac: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : RasterPort::DoFill(RasterPathPaintServer const*, __bool8, __bool8) + 2512
    0x02453a04: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : RasterPort::Fill() + 504
    0x0231fe64: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : _AGMPortFillProcV2_Fill(AGMPort const*) + 188
    0x02421b54: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : BasePort::DoImage(agm::Image const*, BRVCoordMatrix const&, long, __bool8, __bool8) + 1776
    0x023207e8: @executable_path/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM : _AGMPortImageProcV2_Image(AGMPort const*, AGMImage*, BRVCoordMatrix const*, unsigned long) + 392
    0x000784a8: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 480548
    0x00206ff8: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2113652
    0x00206a8c: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2112264
    0x00221d60: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2223580
    0x0022249c: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2225432
    0x001f1c38: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2026676
    0x001ee2c0: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2011964
    0x001f1b88: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2026500
    0x001ee38c: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2012168
    0x001f1b88: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2026500
    0x001ee2c0: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2011964
    0x001f1b88: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2026500
    0x001ee38c: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2012168
    0x001f1b88: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2026500
    0x001ee38c: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2012168
    0x001f1b88: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2026500
    0x00276e00: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2571900
    0x00276a04: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2570880
    0x00275e80: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 2567932
    0x0072acdc: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 7503192
    0x0072a9dc: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator : dyld_stub_binding_helper + 7502424
    0x1212e600: /Applications/Adobe Illustrator CS2/Plug-ins.localized/Extensions.localized/Layers.aip/Contents/MacOS/Layers : dyld_stub_binding_helper + 96412
    0x1212d790: /Applications/Adobe Illustrator CS2/Plug-ins.localized/Extensions.localized/Layers.aip/Contents/MacOS/Layers : dyld_stub_binding_helper + 92716
    0x1212c724: /Applications/Adobe Illustrator CS2/Plug-ins.localized/Extensions.localized/Layers.aip/Contents/MacOS/Layers : dyld_stub_binding_helper + 88512
    0x1212c284: /Applications/Adobe Illustrator CS2/Plug-ins.localized/Extensions.localized/Layers.aip/Contents/MacOS/Layers : dyld_stub_binding_helper + 87328
    0x10987ec4: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 347476
    0x109880e4: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 348020
    0x10988364: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 348660
    0x109ae978: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 505864
    0x1096d9d4: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 239716
    0x10946fec: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 81532
    0x109ae0c0: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 503632
    0x109add98: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 502824
    0x109664a4: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 209716
    0x10946c44: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Required/AdobeADM.bundle/Contents/MacOS/AdobeADM : dyld_stub_binding_helper + 80596
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000             vrsave: 0x00000000
    cr:  0xXXXXXXXX xer: 0x00000000 lr: 0x003be5f8 ctr: 0x003bdcc4
    r00: 0x01840010 r01: 0xbfff70c0 r02: 0x00000020 r03: 0xe6000000
    r04: 0xffffffff r05: 0x00000109 r06: 0x000000f7 r07: 0x00000848
    r08: 0x00001090 r09: 0x00000008 r10: 0x00000004 r11: 0x80000000
    r12: 0x00000010 r13: 0x00000000 r14: 0x00000000 r15: 0x13c357f8
    r16: 0xffffffff r17: 0xe6000000 r18: 0x00000109 r19: 0x00000004
    r20: 0x00000004 r21: 0x00000848 r22: 0xffffffff r23: 0x00000004
    r24: 0x00000848 r25: 0x00000000 r26: 0xffffffff r27: 0xe6000008
    r28: 0x00000108 r29: 0xe600084c r30: 0xe6000004 r31: 0x00001090
    Thread 5: (0xb022084c, 0xb815aa8b)
    0x00000000: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator :  + 0
    0x994ce4bc: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore : _TS_exception_listener_thread + 128
    0x905e5f08: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000             vrsave: 0x00000000
    cr:  0xXXXXXXXX xer: 0x20000000 lr: 0x90545cc4 ctr: 0x90545590
    r00: 0xffffffe1 r01: 0xf0203df0 r02: 0xa00c9090 r03: 0x05071200
    r04: 0x00000002 r05: 0x00000000 r06: 0x00000054 r07: 0x00005903
    r08: 0x00000000 r09: 0x00000000 r10: 0x05800000 r11: 0xa00be194
    r12: 0x90545590 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x05071200 r23: 0x00000000
    r24: 0x00000054 r25: 0x00005903 r26: 0x00000000 r27: 0x00000000
    r28: 0x00000002 r29: 0x00000002 r30: 0x00000000 r31: 0x994ce444
    Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.36f3
    Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: Hitachi HDT721032SLA380, 298.09 GB
    Serial ATA Device: OPTIARC DVD RW AD-5670S
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0x24400000 / 3
    USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1005, 0x24300000 / 2
    USB Device: Apple Optical USB Mouse, 0x05ac  (Apple Inc.), 0x0304, 0x24330000 / 5
    USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x021d, 0x24320000 / 4
    USB Device: Officejet Pro 8600, 0x03f0  (Hewlett Packard), 0x5912, 0x26200000 / 2
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000 / 4

    I see you are on Mac.
    Assuming you have Administrator privilages:
    Go to System Preferences
    Choose Users & Groups
    Click "+" sign to create new user
    Setup preference for new user
    Restart and login as with as new user
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    I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
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    hope this helps!

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    I cannot open pdf files that are emailed to me. Can anyone help? I have adobe reader XI.

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